Grand Travel & Cruise

12/08/09

best vacation ever!

by Shulamith at Citysearch

Those believing that customer service in USA is fast becoming extinct should contact Jay at Grand Travel & Cruise. You will feel completely taken care of and catered to. Our family's been using Grand Travel & Cruise services for several years now and they only seem to be getting better. We spent 10 days at a gorgeous resort in Mayan Riviera recommended to us by Jay. He really does check these places out before sending his clients there. The resort, Barcelo Maya Palace, was everything you could wish for - beautiful and comfortable accommodations, delicious food, terrific service, fantastic entertainment. The weather cooperated and was absolutely wonderful, the sea tranquil most days. We couldn't be happier with our trip. Jay, once again, is a pleasure to deal with. Everybody should be lucky enough to have a travel agent like Jay. We're now in a process of booking another trip with Grand Travel & Cruise.

• Pros: absolutely everything!
• Cons: vacations have to come to an end sooner or later!

Response from this business

GrandTVL– December 14, 2009 at 09:56:11 PST

Thank you!! Thank You!!! Thank you!!!!

Wowww!!! I am speechless!! There is nothing I can say!! Not only you have made my day, you have made my entire Travel Agent career!!

It definitely encourages me to keep doing what I enjoy doing, making my clients feel extra ordinary every time I get an opportunity.

I will definitely cherish this for many years to come!!

Thanks again and have a Grand day!!

11/20/09

Barcelo Palace / Maya Riveria / Playa del Carmen

by mcengle at Citysearch

The whole Maya Riveria area (especially Barcelo Palace) is like a fantasy. Everything detail is perfect and beautiful...it can't be real. It is kind of like the fantasy that Disney World creates...a surreal enviroment. Beyond imagination.

• Pros: They are always looking for ways to better serve you.
• Cons: Late nights in Playa del Carmen are tiring. Go to Coco Bongo

10/14/09

LAS VEGAS - CASINO CITY

by Jimmie Shorter at Citysearch

I have been booking my trip to Las Vegas with Jay for over 10 years. Every experience is excellent and different every year. Jay is very patient and helpful in booking my trip and always makes sure to get me the best deal for the amount of money I want to spend. He is a great person to use if you need to book an excellent vacation. If you need a good travel agent, you can depend on Jay.

• Pros: LOVE THE BEAUTIFUL LIGHTS AND HILLS

09/11/09

Phenomenal Travel Agency!!

by cshalljd at Citysearch

Jay and the staff at Grand Travel & Cruise are simply incredible! Last year my husband and I decided that we wanted to take an Alaskan cruise. I immediately contacted Jay about the trip. Jay provided lots of information on the cruises in regards to the different ships as well as other crusing options. We booked a cruise package. Well, after much thought and discussion we decided that an Alaskan cruise was not what we wanted to do for summer vacation. I called Jay and explained to him that we were no longer interested and instead we wanted to go to Jamaica. Without any complaints, Jay immediately cancelled our Alaskan cruise for us and began working on a Jamaican package. He suggested Iberostar Grand to us for our accomodations. At first I was a bit hesistant because I had my eyes set on another resort. Jay assured me that I would enjoy this property much more. I took his word for it and boy did I ever!!! The Iberostar Grand was wonderful and immaculate. Everything was superb from beginning to end. The hospitality was magical. They even decorated my suite for my birthday. I mean the customer service was just beyond outstanding at this resort. Because of Jay, I had the best birthday that I have ever had. Not only did he suggest this fine resort, but he also made sure that I had a wonderful view, ensured that all my documents ( passport, seat assignment) was handled prior to take off, and followed up after the completion of the trip. I was soo impressed that I had to stop and send him a quick email during the trip to let him know how excited and happy I was about the resort. The customer service portrayed by this agency is insurmountable. Grand Travel and Cruise has a client for life and I will not plan another trip without them!

• Pros: excellent customer service

08/24/09

Great personal service

by marina21 at Citysearch

We have been relaying on Jay whenever we travel to all-inclusive resorts in Mexico for many years. We have refered friends and family to him as well and always with great results. He always does his best to find just the right vacation package to suit his client's needs, provide an upgrade, etc. Jay has a first hand knowledge of all the wonderful resorts that he recommends to his clients.

Thank you very much, Jay!

• Pros: Great personal service
• Cons: None

07/28/09

Dream Vacation

by wnunez at Citysearch

Jay at Grand Travel Cruise matched our requests for romance, service, beach location, and quality with the perfect resort for us to celebrate our 20th anniversary. He handled all of our reservations and was able to answer all of our questions. The El Dorado Maroma was more than we could have ever imagined. The staff was always available to accomodate or every need or want. They went above the norm to make every moment special and memorable. This fabulous resort made you forget your worries, remember why you fell in love, and wish you could stay longer. We particularly loved the private, candle-lit beach dinner, the speciality desserts delivered to our room without request, the relaxing moon-lit massages over the sea, the gorgeous views from our over-sized room and private pool, and the personal service of every staff member who called us by name and remembered our favorites. This was a trip we will never forget. Thanks Jay for everything!

• Pros: Great service, location, beach views, amenities
• Cons: Wished we had stayed longer

05/28/09

Awesome 1st Vacation

by MaryLou08 at Citysearch

Everything was absolutely wonderful!

I don't think we can say "Thank You" enough to Jay at Grand Travel & Cruise. We stayed at Barcelo Maya Palace in May 2009 and it was definitely a beautiful resort with breath-taking beaches. This was our first vacation and we were so happy to have found Jay, who helped us through everything and assured us when we were thiking about cancelling due to violence and the swine flu. We are so happy we did not cancel. Jay provided us with so much information and insight and helped us through every step to get to our perfect vacation...something we will always remember. We can not wait to plan our next trip with Jay and would recommend Grand Travel & Cruise to family and friends.

05/22/09

Iberostar Grand resort! What a vacation

by CSMobileUser at Citysearch

Wow what a wonderful time my mother and I had mothers day weekend. My family has had many deaths within the last three years My mothers brother nov of 2007,my brother at the age of 22 march of 2008 and my mothers mom this january past . I wanted my moms mothers day to be extra special and boy was it at the Iberostar Grand Hotel in Montego Bay. My mother was treated like the queen she is and she enjoyed every inch of her vacation. Jay truly touched my heart by recommending this wonderful vacation and my mother and I will be forever greatful. We are already booking another trip this october! Thanks again Jay for your personal touches on this vacation we had a blast!

05/12/09

What a Fabulous time at Riviera Maya!!

by PepSea at Citysearch

We went to Riviera Maya in Feb 09 and stayed at Barcelo Maya Palace. We thoroughly enjoyed every minute of it. We went to Riviera maya when Media was spreading the news about "Violence in Mexico" and Cancun area was affected by it. We did not notice any thing different than what we experienced before, that means friendly atmosphere. We took excursions, went to Playa Del Carmen and everything was very normal. we are planning to go back with bunch of friends to celebrate Birthday. Can not wait to go to have another great vacation by white sand and Blue water not to mention the Tequila. Jay always sets up with upgrades and VIP service so we are really looking forward it. Great Job Grand Travel and Cruise!!

• Pros: Very Experienced
• Cons: None

05/12/09

Grand Travel = Grand Vacation

by cben184 at Citysearch

We recently returned from a vacation to El Dorado Maroma. The hotel was intimate and beautiful. The landscaping and surroundings are very tropical. The service at this hotel went well beyond our expectations. Everyone is friendly and welcoming. They take the time to get to know you. They remember your name and your favorite drink. We were originally scheduled to go to El Dorado Seaside and Jay hooked us up with an upgrade to the Maroma. We even had a sign at the airport with our names waiting for us. Thanks so much Jay for everything. Our vacation was our best one yet. Thanks to El Dorado Maroma also for the perfect getaway. We are still smiling. : )

The Benoits

• Pros: Superb Service