Bridal Depot

04/23/09

Where to begin....warning this is long

by soontobeMRSG at Citysearch

I would give this store a 0 if I could. Fist off, my wedding dress that was purchased by them came in wrong size (length) and wrong color buttons. Sounds minor, but the buttons were supposed to be pink and really make a difference in the dress as they go down the entire train of the dress. After going round and round they decided they would have their alteration girl sew the buttons on, but not fix the length, and I was tired of fighting so I agreed. Well, needless to say the buttons were not done very well, so I ended up having to have them redone. ....THATS NOT ALL... My bridesmaids purchased their dresses from here. We all went and got measured one day, and the woman who assisted us told them what size they needed and everything seemed well. Well, it wasn't. One of my maid's just picked up her dress, and the top part wouldn't zip, so she called the store to ask what sizes they had down for her. The woman had recorded a bust of 41 1/2" (she's lucky and blessed, not like she gained weight), which would indicate a size 16 dress, problem is the woman told her she needed a size 14 (bust measures 41" in this dress). She told her it didnt fit over the bust and asked what they could do for it, well this is where our big problem comes in. They are refusing to do anything about it. I spoke with the manager "Gary" or something like that, and not only was he completely rude with me, telling me that it was my girls fault for not knowing what size she should have be (isn't that why you get measured in the first place?). He refuses to do anything about it, because he swears its not their fault, and that a lot of girls order the dress size too small in the bust 6 months before a wedding (doubtful, thats just stupid) in order to "lose weight." Last time I checked you can't lose that much weight in your breast area if its already nice and toned...So needless to say this has been a HORRIBLE experience with this shop. Horrible customer service, they will never call you back. Anytime you visit the shop it will be forever until someone can help you, and they won't know very good english. All they want is money and want to give no service in return. I WOULD NOT RECOMMEND THIS STORE TO ANYONE, SAVE YOURSELF A HEADACHE!!!!!

• Pros: Good prices
• Cons: everything else you can imagine, especially customer service

10/02/08

NO NO NO

by Nov7 at Citysearch

RUDE People!! VERY unprofessional. They know nothing. Dirty and do not have a variety of merchandise

• Cons: ALL

10/02/08

WHAT A NIGHTMARE!!!!

by NOVEMBER7 at Citysearch

I ordered my dress month in advance ans last week I receive a call that is ready. I go to see it and gt fitted and it is the wrong color. The owner (greg) tells me that when he ordered the dress on line the did not have an option of red so he decided to go with claret (burgundy). I they him to fix the probpem because I want my dress he says okay we will have your dress on November 7 which is the day of my wedding. I would not accept than since I have not taken pictures yet. Found a lady that would make it for me and have it ready three weeks ahead and he did not like that. Had a hard time getting my money back and he wanted to give the check at his convenience. When I went to pick up check it was not for the full amount it was only for the dress. I had ordered a veil too but canceled it that same week I placed the order because I got one specially made for our theme he said he did not remeber that I was stuck with the veil because their was nothing wrong with it. I did not argue anymore since I had been up and down with him all week if he is hurting that bad for the over priced veil he can keep the $135.00. He is very unprofessional. the staff is rude and don't know about anything. he does not care about the customers. Took 30 minutes to find someone working there every single time. Avoid this place.

• Pros: Nothing
• Cons: Everything

10/01/08

ARGHH!!

by flaca538 at Citysearch

The owner is rude and does not care about the customers. Takes awhile for someone to notice that you are there. They don't help and you will spend most of the time looking for everything yourself.

• Pros: Nothing
• Cons: Everything

08/18/07

Wonderful place, wonderful people

by mfuentes21 at Citysearch

I bought my wedding gown from the Bridal Depot 4 months ago, i received it on time and i was very pleased with the staff. Everyone was very helpful and very kind. I'm from houston, but all my girls were from around the US so they had to call in their measurements. The girl who helped me told me that they couldnt be held responsible if the dress comes too big or too small being that my girls cant go in and get measured. I totally understood that, and i dont understand why Mrspain is so upset. All my dresses came the right size and just needed the usual alterations, but nothing out of the ordinary. Yes, the guy who wrote down the measurements might of misunderstood what your bridesmaid was saying (mrspain) but keep in mind that she didnt go into the store and get measured by one of the sales people. I t would understandable if your bridesmaid came in got measured and they still ordered the wrong size, but that wasnt the case. I love this boutique and would recommend to everyone!

07/26/07

What a nightmare!!!!!

by marspain at Citysearch

I'm getting married in one week (8/3/2007). I ordered my bridesmaid dresses from bridal depot they were from designer jordan. One of my bridesmaids was a size 10 she got a size 20!! The man who i had been working through quit and so we had no one to vouch for us. after a long conversation with the employees of bridal depot it was understood that the dress would be altered and takin care of by bridal depot. The alteration lady was very helpful and took good care of us. Until i recieved a phone call today a week from the wedding that they werent going to pay for their mistake. The MANAGER replied with they reviewed the charts again and it was my mistake and i would have to take the dress else where and settle with them in court. So asked for their corporate phone # and he said he was the only one i could speak with. WOW!!Heres what the chart read 35 bust 40 waist!! which was 30. A proffesional would know right away this was a mistake. And proffesional they are not. If you're looking for a nightmare this is your place.

• Pros: the alerations lady is wonderful and does customized work.
• Cons: the manager doesnt care if your wedding goes to hell.

06/01/07

Not Recommended - BRIDAL DEPOT

by karlene at Citysearch

Never buy a wedding dress from Bridal Depot - they will take your down payment and your dress will not arrive- they will continue to promise you a date but the dress never overrides - they have a sample dress in the store but they will not discount the dress due to the bride being inconvenience nor do they want to give you your money back - NEVER ORDER FROM FROM THEY YOU WILL BE DISAPPOINTED -

I ORDER DRESS 2/03 AND DRESS HAVE NOT ARRIVED WEDDING IS 8/25 - I'M TRULY UPSET AND THE OWNER DOES NOT CARE NOT CARE - BAD SERVICE

An admirably large inventory of dresses gives brides-to-be great variety and bargains.

by Contributor at Citysearch

The Scene
Looking for a wedding gown? The Bridal Depot has an entire floor of them at reasonable prices--frocks for the bride, bridesmaids and mother of the bride, along with shoes to match. Styles originate from about 20 designers, giving the store one of Houston's most extensive inventories under one roof. Too large to be a boutique and too small to be a chain, the store offers great deals, especially if you buy right off the rack.

The Goods
Energetic young salespeople are eager to help and able to establish rapport with the brides. This family-owned business offers good personal service and adequate room. There are eight dressing rooms, and if you still need space there are dressing rooms in the alteration shop downstairs. Men won't find tuxes here, but they can check out the Tuxedo Gallery on the first floor of the mall.

08/04/06

Fair selection, great customer service

by hnarbit at Citysearch

Bridal Depot was the LAST place I looked at wedding gowns. I ended up purchasing the very first dress I tried on, but I was thrilled with the care I got at Bridal Depot. I highly recommend it to a first-time dress shopper who needs some feedback. Fortunata was fabulous. She welcomed me almost right away, showed me where the clearance racks were and let me just browse. She noticed the trends I liked, offered valuable commentary and has a great philosophy about finding The Dress. She really knows how to work with brides! I was almost hoping to find my gown there!

• Pros: Fortunata, large mirrors, friendly people
• Cons: No photos allowed, the "mall" feels a bit creepy

03/18/06

User review by aep1216

by aep1216 at Citysearch

I was highly impressed with Bridal Depot. I was immediately helped by Fortu, who was great. She even pointed me out to the designer gowns that were discontinued that were for sale. I eneded up finding my wedding dress at half the cost. She was so helpful and brought out numerous veils to try on, even though I told her I wouldn't be purchasing a veil because my grandmother was making one. I ended up buying the dress that day and am very pleased.

• Pros: selection, customer service, price