10/11/09

Terrible Experience

by Melll

I just spent a small fortune ($250) on a cut and color by Trish and her colorist Jess. I brought in several photos of the color that I wanted and discussed them with Trish before she began. She explained that she would go darker, but that within a week my hair would lighten up to the color that I wanted. This sounded strange to me but she assured me to trust her. It has now been one week and the color is still much too dark and looks nothing like the photos I brought in. I have called the salon everyday now for three days in a row and left a message explaining this to the receptionist. NO ONE has called! The rudeness and lack of customer service is shameful. Do not make the same mistake I did, avoid this salon.

• Cons: Will not fix their mistakes

10/03/09

Awesome Salon !

by BebeL

I just moved back from Dallas. I was able to find this salon. I was looking for a new hairdresser. I am Blonde and very picky when it comes to highlight's. Sarah's first time doing my hair did a perfect job. She also gets very close to roots. She listened to my request & my color turned out just like I wanted. I would recommend Sarah. The front desk personnel are great too! They were able to work me in on short notice. I give this salon 5 star easy!

• Pros: Sarah is very educated in color.
• Cons: None

07/15/09

TERRIBLE!!!!

by graceleelee

I always read the google reviews before trying out a new place. The reviews for this place were pretty good, so I decided to go for a haircut. BIG MISTAKE! I don't know who wrote the reviews, or if they were in their right minds, because they TOTALLY BOTCHED MY HAIR!!!! All I asked for was a trim, but what I ended up getting was a a weird haircut that falls above my shoulders. I specifically asked for a TINY TRIM because of my upcoming honeymoon (I wanted to keep my hair long for it). The lady who cut my hair also didn't have the proper training to even keep it symmetrical, and gave me choppy bangs with ragged edges.I love styling my own hair every morning and have been doing so since I was a teenager. However, I've been wearing ponytails since my visit with Upper Hand, because I just can't wear my hair down. It's impossible to style.

I even went back for a correction, and while they managed to find me someone (not the same person who messed up my hair the first time), it didn't fix the problem. My friends and co- workers are in utter shock of what Upper Hand has done to me!!! I have never written a review for anything before, but I am so furious and don't want anyone to go through what I did.

Save yourself the time and money, go somewhere else!!!!

p.s. I've never written any reviews before, so I was surprised to see that my google review I wrote last night is no longer there this morning. I'm re-writing it on city search.

• Pros: Salon has nice interior
• Cons: Incompetent hairdresser

06/24/09

Great place

by jennans

Fun place to go to. Sarah is great , was never bored great convo and hair. Love it will totally go back

• Pros: Sarah Lindsey, Atmo

03/12/09

Best Salon In Houston

by samiraba

I just moved here from Beaumont and i was looking for a new hair salon i came across The Upper Hand on the internet and decided to give it a try . I loved my hair Carrie is the best i have really dark hair and she made me into a blondie again she's great. I loved her personality , even though she was busy and probley exsausted she made me feel like i was so important she always had a smile on her face. The staff was really friendly. Mikey is Carrie's assistant and she is a pro with the blowdryer, Sarah is another assitant and she gives awesome shampoo's. The faclity is very nice and everyone's very nice they will make you look your best i highly recommend them!!

• Pros: In a good area
• Cons: The parking is too small

03/04/09

Ashley is the best Hair Color Specialist I have ever had!

by 143melinda

Ashley ( the smashing red head) is amazing! I just moved to Houston 5 months ago. I needed to find a hair dresser that could make my hair a beautiful blonde again! I have gone to 4 other salons looking for someone to make me beautiful again! I had so many huge disappointments in the past year that I was getting very frustrated! I found the Upper Hand Salon through the web and knew I had found what I was looking for. The receptionist set me up with Ashley Schouweiler. I am so thankful to have her taking care of me! She listens to what you want and delivers. If you want to look beautiful again, go to Ashley. I?m so excited I had to share! Mindy

• Pros: Ambience is wonderful, friendly staff, great parking, outstanding service
• Cons: Pedicure

02/24/09

The best hair designer I have ever used!

by KimberlySefcovic

A completely relaxing environment, very good customer service and Sarah Lindsey is the best and most concentrated hair stylist I have ever had do my hair. I changed my entire look and it came out better than I would have ever expected with the help of her input.

• Pros: Everything is great!

02/18/09

Awesome Stylist

by mirmartin05

I have semi curly hair, but it is so thick! When I would get my hair done, it would look good when I left, but then when I fixed it myself, it would go crazy. When Sarah colored, cut and styled my hair, i left feeling gorgeous and could recreate the style on my own the next day! Sarah does a great job understanding what you want, and then producing it! I recommend her to anyone that compliments me on my hair. She will never let you look bad :)

• Cons: not a thing

02/18/09

Sarah is the best!

by joywallis

I have crazy half wavy, partially straight, curly when it wants to be hair and have never found anyone who can incorporate all of this into one style until now. Sarah at Upper Hand rocks my world! The style she gave me lets me go curly when I want and still looks great when blown straight.

02/14/09

Hands Down, Best Hair Salon in Houston...Let Alone Anywhere!

by happyhouston

After extensive researching after a botched hair job at one of the top salons in Houston (Albert Luis), I found Upper Hand. I had looked through all the comments on this website and decided to get my hair done with Trish. It was the best decision I have ever made! I felt like I knew Jessica (her assistant) and Trish for years! Trish is the ONLY hair stylist that has ever gotten hair color RIGHT! I naturally have dark hair, and every single person before her has always made my hair orange/have a red tint! My hair is a GORGEOUS dark brown, the cut could not suit my face better. Everyone at work has commented on my hair, as well as people I have never met before in my life! It was a wonderful experience, great atmosphere, and I plan on being a loyal customer for a very long time. Trust me, it is worth every dollar!

• Pros: Amazing Haircut & Color, Wine, Atmosphere, Friendly Staff
• Cons: ABSOLUTELY NOTHING!