Superior Rentals & Design
Houston, TX 77086
Phone: (281) 931-6684
12/27/2007 Posted by perpetually_treu
I called two weeks before my event to reserve a few rentals. The man on a phone told me I coulnt reserve them until he faxed me a proposal and I approved the pricing and faxed it back. I waited... and waited... and waited. Finally after three days I called and Leo the manager told me that I was an impatient customer and should wait until he was ready. Two more days then the weekend and I got nervous so I called another rental company, but they were all out of martini glasses now since it was so close tot he holidays, I called all the rental companies in the area and none had my items left so close. I was stuck. I called Superior Rentals back and told them I really wanted to rent from them and was ready to pay. Leo began to "explain" to me that, "his customers worked on his time" and "i wasnt a customer" I was a "potential customer" and shouldnt bother him until he was ready. I told him i didnt appreciate the was he was speaking to me and he said "he could speak to anyone anyway he chose and began to shout all types of rude things." I told him to cancel the order and he hung up.
Pros: They have items when others are out
Cons: Bad service, everything is done by fax, takes at least a week to set up a rental
Write a review and share your thoughts with others
