Car Max Auto Superstore

03/11/08

Great customer service, very nice atmosphere, quality used cars

by bemackson at Citysearch

This was our second purchase from this CarMax lot. Five years ago we bought a van with no glitches during the buying process, so we vowed to return to CarMax for our next purchase.

Just like the first experience, we walked through the front door and were greeted immediately with a smile and a handshake by a nice, young, man. He radiated honesty and a good personality. We felt comfortable and got right to the point and let him know we had a trade-in to get a value on. He got their personnel right on that, before we even discussed anything else.

Then, I told him exactly what we had looked at on the internet, and we spend about 30 minutes looking at different vehicles on the lot and test driving them. The salespeople don't make commission, he was just doing his job. He was doing what he is paid to do....have good customer service and assist us in buying a car. We went home that day with the car that we had our hearts set on before we got there.

If you search the internet and know what you are looking for and what price is fair for the vehicle you want, CarMax is the place to go. If you find one online, there is no use in arguing at all of the other car dealerships for a lower price unless you just enjoy doing it! It's just too easy at CarMax and the prices are very fair.

Every detail of the experience was positive and plan to return again in a few years for our next vehicle.

• Pros: Positive atmosphere, huge inventory, online shopping, excellent service, no arguing with salespeople
• Cons: NO haggling with the price of the car...it is what it is!