Car Max Auto Superstore

Great customer service, very nice atmosphere, quality used cars

by bemackson

March 11, 2008

This was our second purchase from this CarMax lot. Five years ago we bought a van with no glitches during the buying process, so we vowed to return to CarMax for our next purchase.

Just like the first experience, we walked through the front door and were greeted immediately with a smile and a handshake by a nice, young, man. He radiated honesty and a good personality. We felt comfortable and got right to the point and let him know we had a trade-in to get a value on. He got their personnel right on that, before we even discussed anything else.

Then, I told him exactly what we had looked at on the internet, and we spend about 30 minutes looking at different vehicles on the lot and test driving them. The salespeople don't make commission, he was just doing his job. He was doing what he is paid to do....have good customer service and assist us in buying a car. We went home that day with the car that we had our hearts set on before we got there.

If you search the internet and know what you are looking for and what price is fair for the vehicle you want, CarMax is the place to go. If you find one online, there is no use in arguing at all of the other car dealerships for a lower price unless you just enjoy doing it! It's just too easy at CarMax and the prices are very fair.

Every detail of the experience was positive and plan to return again in a few years for our next vehicle.

• Pros: Positive atmosphere, huge inventory, online shopping, excellent service, no arguing with salespeople
• Cons: NO haggling with the price of the car...it is what it is!

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Nation's largest used car retailer takes the haggling out of the car-buying experience.

by Nathan Stull

July 15, 2008

In Short
Instead of pushing for commission, each salesperson makes the same amount of money, so the sticker price really is the sticker price. Each of the 300-400 SUVs, vans, light trucks and cars on site undergoes an extensive inspection (flood, frame, odometer checks included) and reconditioning before they are ready to sell. Plus, CarMax will make a cash offer on your vehicle that's good for a week, whether you buy from them or not.

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Excellent service by Julia P. at InsiderPages

Contributor

July 08, 2005

When my husband and I were shopping for cars we visited CarMax, and were not disappointed at all with the service. Unlike some dealerships where the salesmen flock together and you feel like a piece of meat, the salesmen at CarMax were gentlemen. They didn't flock together, and our personal salesmen actually listened to us, rather than telling us what he thought we needed! Though they did not end up having the vehicle we were in search of at the time, we were very pleased with their service, and will definitely return to them in the future. They come highly recommended.

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