Panache Bridal & Formal
(281) 580-0066
6978 FM 1960 Rd W
Houston,
TX
77069
29.9688
-95.5332
Reviews & Ratings for Panache Bridal & Formal
22 reviews
What users are saying:
Showing 1-10 of 22 reviews
If you want your gown ordered, find another retailer!
by ahorvath
June 02, 2009
I placed my order in October, they informed me my dress should be delivered in January. When I called to check the status of the arrival the manager called me back to tell me that they never placed the order! Not once did she apologize, she simply said the good thing is that you can change your order if you need. I didn't need to change my order, I needed my dress. They never once apologized, just an apology would have acknowledged that they made a mistake.
Again when I had them order my veil, because that was part of the deal, order my dress and they give me a discount on the veil. When I ordered my veil I was nevervous because they placed my order in a stack that they haven't ordered yet. The stack was thick and I was thinking wow, those orders are important, just as my gown order was. With the veil I had problems. I was informed that the veil was to be delivered on such and such date. They said they were suppose to receive it and would call. A month after the arrival date they never called. I called them and again, the manager called me back and said it was delivered but couldn't locate the package.
I will and have not suggest my friends to go to them. I dread picking up my veil.
- Pros: Not professional
- Cons: Not Organized-Did not place my order!
joy21white
by joy21white
April 12, 2009
i went to panche and i love it but i dont like rose she seem to be rushing me... but i had the best sell person in the world when i went back her name was joanne . but it sad to say she dont their any more .. i wish i new where she went .. i well find her again .. thank you ..
- Pros: Example: best croissants in town
- Cons: panache
Wonderful Experience - You Must Go There
by rachie380
April 02, 2009
My mom came into town for the weekend and our goal was to find my wedding dress! We went to a few other stores with no luck and Panache was 3rd on our list. The staff was so friendly and helpful upon our arrival. The store is nice and newly remodeled inside (from the outside you couldn't tell). I proceded to try on a few dresses and the 3rd dress, the most amazing seamstress in the world, Rosa, folded down the back of the dress and completely changed the entire look of the dress. I felt like a princess! Everyone raved and I was instantly sold. She did three different alterations for me and the dress turned out amazing!! Everyone raved and wanted to know where I got my dress. I credit it all to Rosa! Also, they gave me discount after discount and even let me exchange my never worn bridal shoes! I love this place - you must go!!
- Pros: Rosa is amazing and staff is so helpful
Wow..that is the only way i can describe this INCREDABLY ASTONISHING PLACE!
by wetoo
March 03, 2009
WOW..was the first thing i said when i walked into this store.Panache bridal looks amazing and like no other! They have comepletely turn the tables around, they look soo much better. Id been their a couple of times before that's where i got all my homecoming and prom dresses. I have reffered all of my friends there to get dresses for any occasion! they are Wonderful! Great customer service, no doubt about it! When i walked in to get my wedding dress i was being helped by a wonderful young girl whos name was Johanna. She from the first step i placed in there greeted me and my mother wonderfully and with a smile on her face. She made me feel like i was the only one important and as if i was a princess. She is very honest and helpful..someone loyal that i can trust and know that i wont be in a bad situation for my wedding day. I had 7 bridesmaids in my wedding party and myself so which made our budget..well not stay at a budget. it was pretty hard for me because not long after that i had lost my job and so i had to find someway to help myself and my girls out, well Johanna was able to work with us and got us some wonderfull bridesmaids dresses with a GREAT DEAL! SHE IS THE BEST AND I WOULD RECOMMEND YOU GO FOR ANY ANY OCCASION! Thank you Johanna for everything i really appreciate it We love you!!
- Pros: Great selection, High quality dresses, and Wonderful costumer service
- Cons: NOTHING AT ALL
Panache Bridal B+
by aprilnm
February 25, 2009
When I initally started looking my event coordinator took me to a beautiful little boutique. It had the most amazing dresses and it was so much fun going to look and try on dress but when I got to meet the owner eventually I realized she was just a rude ______. After that experience I realized I did not want to bother buying my dress (the most important dress i'll ever wear in my life, at that) from a boutique like that. The staff would get impatient and sassy. When I decided to go to Panache I was greated by the front desk staff. So many people approached me to help me out. I felt like the selection was great! I had called before I went in so I already knew who to get with, Rosa. She is wonderful! She knows what she's doing and gives goood advice. She is very patient and caring. She takes forever to call back at times but other than that she puts up with me callin with questions all the time! I have already ordered my dresses (ceremony & reception) and am very pleased with the prices I was given. They are absolutely the BEST i could've found and trust me I looked everywhere to make sure! The atmosphere isnt as nice as a boutique but the service and prices make up for it! I have yet to recieve my dresses but will be posting once I recieve them!! Go but ask for rosa!!! Tell her April Sent you!! hehe =]
- Pros: nice staff, same dress as other expensive boutiques but w/ much lower prices!
- Cons: they take forever to call you back when you have a question and the atmosphere isnt as nice
I had a good customer service experince
by testingeverybody
February 11, 2009
I really liked the customer service, they worked with me and they helped me to get into my dress, which all of us no it isn't easy sometimes. I have no complains until now, and I have just passed my first fitting, they were all really nice too and made me feel so special, the dress I ordered was about $2000 and they even gave me a free veil,one i picked not just a cheap one.
I know the inside of the store isn't like a palaze but what matters more to me is how they treat their customers.
Before that store I walked in winnie couture and had a horrible experince with the staff, the store was degined nice but the staff made me cry and laughted at me ( check out my story when you go to winnie couture revies on this side), so I rather have a poor store design but a good customer service than the other way around.
We want to feel special and like a princess and when we put on the dress, everything comes togehter, and panache did a good job.
- Pros: the cutomer service makes you feel like a princess
- Cons: ambience isn't great
Miracle
by pennylanda
July 14, 2008
I traveled from oklahoma because i called in (it was VERY helpful) asking for a particular Maggie Sotterro dress i wanted to order. I drove almost 16 hours and it was worth the trip!! i ended up coming 15 minutes before they closed i was greeted imediatly at the door and was hepled greatly and never once felt rushed!!! even though i stayed for almost an hour after they closed. My alterations were done on time, the dress arrived sooner than expected. They were my Prayer answered, after i had a HORRIBLE EXPIERENCE at Davids bridal which had no type of customer service!!!
Definitely worth your time!!
- Pros: great customere service
- Cons: nothing
BEST EVERYTHING
by MrsJadesmith
July 14, 2008
I WENT IN THERE TWO MONTHS BEFORE MY WEDDING KNOWING IT WAS TOO LATE TO PLACE ANY SORT OF ORDER THE SALES REP NOT ONLY HELPED ME FIND MY DREAM GOWN BUT ALSO MY MOTHERS DRESS AND MY FLOWER GIRLS AND BRIDES MADES!! THEIR SELECTION IS OUTSTANDING I GIVE THEM PROPS!!!! THE SALES STAFF WAS VERY CARING AND RESPECTFUL EACH AND EVERYTIME I CAME IN!!
THE BEST THING OF PANACHE BRIDAL IS THAT THEY MAKE YOU FEEL AT HOME AND WELCOME, I WENT INTO ALFRED ANGELO BEFORE I WENT INTO PANACHE BRIDAL AND THEY DIDNT EVEN BOTHER TO GREET OR PAY ATTENTION TO ME THEY WERE HORRIBLE I HATED IT AND WHEN I TRYIED TO LOOK FOR (MY!!!) DRESS THEY WOULDNT EVN LET ME WALK IF THEY WERENT THERE!! WHAT KIND OF SERVICE IS THAT???
I WOULD DEFINITLY RECOMEND PANACHE BRIDAL AND FORMAL!!
THEY WILL MAKE YOUR DREAM COME TRUE!!!
- Pros: GREAT SERVICE GREAT PRODUCTS
- Cons: A LITTLE OLD FASHION LOOKING
Big regrets
by jayme819
May 30, 2008
I went there several years ago for my prom dress and got a beautiful dress, this time around I bought a wedding dress. 3 days later I found my dress for $300 dollars cheaper, when I asked for a store credit for the difference they would not honor it because I had already ordered. I found a bridesmaid dress that I liked and when I brought my bridesmaid back to look at it they no longer carried the floor display because they sold it. The sales person told us they kept selling it and that if we wanted them to bring in another sample, we would have to pay $50 because the shipping was expensive! That money was so that they could have a sample in the store, not for me to buy the dress. I've seen rocks smarter that some of the people that work in that store, however, the selection is nice.
THE BEST PROM SELECTIONS
by gtttpicks
May 01, 2008
IT WAS MY FINAL STOP TO SELECT PROM GOWN FOR MY DAY.I HAD ALREADY BEEN TO SO MANY OTHER SHOP'S ALREADY.THE LADY MISS ROSA,WHO IS ALSO CUSTOM SEAMSTRESS MADE MY DAY.JOANNE HELPED ME FINDING THE BEST DRESS THAT WOULD LOOK EXCELLENT ON MY DAY .ALTERATION WERE THE BEST.OVER ALL I ENDED GETTING SHOES,JEWELRY AND ALSO RENTED A TUXEDO FOR MY DATE EVEN.THE BEST!!!!!!!!!!!!!!!!!!!
