02/23/09

Best muchies ever!

by foodguru16

I will admit that I've never been to this establishment before midnight. If you are hungry around that time, there is nothing better.

12/11/08

A nice place for a quick bite

by RNolan108

A nice place but the waitress a little slow. I will return because this is near my home. Its a good place to get out of traffic.

12/04/08

Worst customer service & very overrated

by doctok12

Manager behaves like a highwayman !! Cashiers are extremely terrible !!!! I ordered taco & I got mexican Salaad. When I asked them politely to change & check in the receipt....the cashier said " you are drunk ....!!!??? " excuse me ....I said I am a teetotaler ....please behave sir ...!!! he said come in a line again and order another food....when I asked that can you please call your manager ??? he said ...."this place is owned by me !!!!!!!!! "

I left the place & he started laughing !!! I was so shocked that I actually thougt ...where the hell I am ??

12/04/08

below standard customer service,Very poor hygiene,conflict with menu card price,overrated !!!

by paldi27

I'm amazed this place is still running its "FOOD" business, the way they treat their customers. The only time I went, the cashier got my order wrong,they had meat in the food despite of veggie order ! When I tried to correct him, he very impolitely told me"pay the bill get the food & get out from the line !!!! "

If you get the chance to look at the backside of kitchen,u will realize that what the hell are you eating !!!

I don't understand how come these restaurant gets so much rating ??

• Pros: location
• Cons: CUSTOMER SERVICE,HYGIENE,YOU WILL BE TREATED AS ANIMAL

12/03/08

Disappointed...horrible customer service !

by houstontravelmaniac

visited chacho's restaurant in Houston yeasterdayI had been frequent visitor at your restaurant in last year,I would say probably atleast twice a month ! but yesterday's event was so much appaling that I decided not to visit chacho's ever ! We ordered a some food thare,the cashier took the order & we had a receipt. I later on found that the prices were charged more than I read in Menu card. I went to same cashier (manager refused to reveal his name -that was surprising).He completely ignored me & my wife. My wife asked 7 times with word "EXCUSE ME" ! We felt that we have been abused because of race or country ?? I don't know !! Finally manager came & solved the problem.He said that they recently changed the menu ! this was not enough,the cashier even mocked at us ...he was laughing on backside...he came back after we left ordering place..! Today when I called restaurant the attending manager at present dis not answer properly ! To tell you the truth,this was first horrible event in this country after I landed 2 years back !

• Pros: good value for food
• Cons: terrible customer service....way below standards

10/04/08

I will never go there again

by BigJim01

I decided to start my day by picking up tacos for myself and my coworkers. After odering 15 tacos I waited for 30 minutes for them and then when I got to the office there were only 12 tacos. The barbacoa was so greasey that it dripped out of the bag and stained my carpet in the car. The taco sauces were runny and everything was just nasty. This was my last trip to Chacho's.

• Pros: Open 24 hours
• Cons: Slow servive, greasy food

09/02/08

Disappointed

by toka1111

When my husband and I lived in west Houston in the past five or six years we used to go to Chacho's at least 2-3 times a month. Their food was great, super fresh and tasted delicious; their pico de galla is unbelievable, as well as their fajita nachos. Their margaritas on the rocks are absolutely the best I ever tried - and that comes from the margarita freak. But then we moved to Spring and eating at Chacho's started to feel like a very rare treat - until today. We happened to be in that part of town and stopped at Chacho's for lunch. First we were told that the restaurant had just changed their policy and the bar is now open only at night. Bye-bye, our chance to enjoy ritas on the rocks... Frozen versions were "drinkable" but totally nothing special. The cashier got sort of attitude-nal when we asked about the change of policy. Her demand "Your right hand!" when I put my left hand out to get a wristband sounded plain rude (and was ridiculous too). The food was still good though. The major setback was the dirt. Their bathroom (at least ladies') was always sort of small and dingy but it looks like these days they just stopped maintaining it at all. Paper towels on the wet floor and the only soap dispenser broken, literally smashed off the wall. After lunch we went to the closest theater for a movie and the first thing I did was to rush to the bathroom to wash my hands.

I feel sort of sad and almost cheated. This place used to be so good...

08/30/08

WORST DRIVE THRU SERVICE AND WORST CUSTOMER SERVICE IN TOWN..

by PatCR

I start this review with one great true fact about Chacho's; the food is good! the drinks and salsa bar are great..however when you go so often as I used to do, you cannot help but noticing the filthyness and grimm around this place. They just don't care anymore.... One big truth about Chacho's nowdays (Aug 2008) is that the place is DIRTY AND UNHEALTHY...I guess because they are open 24 hrs, but shouldn't be that the main reason to clean?

Another thing that has gone sideways is the window service, the drive thru....first the PA system is awful, you cannot understand nor hear the person taking your order..or are they just mechanically assuming what your order will be? thus they get the wrong order 90 pct of the time! such as if you say "taco" they assume is a taco plate and nothing more! The staff is not friendly, they are not accomodating to special orders, since they make sure you KNOW they are upset if you make a special request.... This has happened to me so often that despite to my liking of the food, I stopped going there.

I had to suffer thru more than five wrong orders, during consecutive visits and experienced the staff's rage that came after I requested they fix my order, while I witnessed how a family was mistreated because they were not being clear placing their order! and after seeing how the cashier just walked away when he or she just had it!! I promissed myself not to be a subject of bad service, unhealthy surroundings with maybe unsanitary food preparation areas, and UNFRIENDLY CUSTOMER SERVICE!! I promissed myself never go back. and I stopped going to Chacho's!

After all, it is MY MONEY I am paying with!!!

• Pros: good food, great salsa bar
• Cons: awful customer service, dirty bathrooms and dining room

08/18/08

Watch out for the 7.5% inflation surcharge!

by mcol

We went on Saturday night. We all took a menu to look over and noticed different prices on the menus. We ordered expecting to be charged the price of the lesser--typically what is done. Price charged was the higher, then, they added a 7.5% inflation surcharge on top of that! The staff said the owner didn't want to increase prices....well, he just did by doing that, without warning you!

Staff was friendly and helpful. Restaurant was dirty. Food was good. Ordering was very slow.

Won't go back.

• Pros: food is good
• Cons: inflation surcharge is absurd

04/13/08

Will not return for average food and bad service!

by asjkagn

These jerks bussed my $5 drink when I went to get my food and would not replace it even after busboy admitted doing so!! They even implied I was lying because so many people complain about that. If so many people complain, then maybe there is some truth to it. Screw Chacho's and that pimple boy cashier!