American Residential Services

08/13/09

Don't be conned

by truebl at Citysearch

Don't be conned like I was. I was told I needed a new A/C, coils, duct wok and a compressor. When I was still having problems I was sold on buying a new furnace because it was affecting my a/c and I would continue to have problems. Don't be fooled. The ARS techs they send out are sales men. My total costs $8,000. in debt. In 99 degree weather and painting my new home, I was desperate.

• Cons: 

Editorial Review by Citysearch Editors

by Contributor at Citysearch

Drain cleaning, service to heating and cooling systems, and plumbing--for both residential and commercial clients.

03/21/07

Grab your wallet.

by 1fatboy at Citysearch

I actually interviewed and was hired by these guys four years ago. After thinking it over, I decided there was too much money to be earned honestly than to do what ARS wants from their "employees." Almost all of their techs are on commission only. If they don't sell you a new system they don't make any money. Even then they aren't making much while ARS is charging at the top of the scale. They work techs six days a week, eleven hours a day. Your one off day rotates. You don't have many long term employees. Find a locally owned company.

06/03/06

Technician Late - Terrible Customer Service

by mmervin at Citysearch

This by far the worst customer service department of any service organization that I have ever experienced. I was scheduled for a 6:00-8:00 p.m. appointment and at 11:30 p.m. they were still making excuses and assuring me that the technician was on his way. By midnight (and after numerous calls from me) I was told that I would be the first call in the morning. After calling in the morning I was told that a technician would be out after they finish their next call (another lie). Not one of my calls was ever returned. ARS is the worst compnay in Houston hands-down.

• Cons: Technicians Late, Terrible Management, Unprofessional

05/25/06

AC repair is a joke!

by godsdog at Citysearch

I called ARS to repair my AC. They sent out a technician who stated that the entire AC unit needed to be replaced because the fan motor and compressor were out. I called my home waranty service to have them replace the AC unit as recommended by ARS. The waranty service tech came out and was on my roof for all of 5 min and he had the AC on and blowing cold air. When I asked him what was wrong, he said it was a loose wire. If I had followed the advice of ARS, I would have spent close to $4000 - instead, I spent $49.95 and my AC is working again.

• Pros: none!
• Cons: impolite technician, wrong diagnosis, expensive