D-Elegance Salon & Day Spa

12/28/07

The Worst

by artifexlv at Citysearch

I bought 2gift cards for massages as Christmas gifts for my mother & grandmother. I called to make an appointment for 3:00pm tomorrow for my grandmother. I called at 6:30 (the website states they close at 7pm) the gentleman that answered asked me the person?s name, once I gave him the name he asked if I was paying with a gift card. I said that I was. He stated he could not make the appointment without the gift card number. It seemed a bit odd that he asked method of payment before I received the service; do you ask for the credit card number as well, had that been the method of payment. I asked if he could just put the name down for the appointment, and I would call back with the gift card number, he said no he needed the number before making the appointment. I called within 15 minutes it was about 6:45- 6:46. I asked if I could make an appointment for 3:00pm tomorrow if it was still available; he said it is, but (he chuckles) we are closed. I asked him what time he closed and he said 6:00. His tone and chuckles upset me and I asked if I could return the gift card. He said why, I explained my dissatisfaction with the difficulty in making an appointment. He told me they would be open again tomorrow at 10:00am. Well, I called today at 10:04 and tried to make the same appointment I tried to make yesterday. The same gentleman that I spoke to yesterday said it was taken. I asked him when it was taken and he stated yesterday. I asked when yesterday and why didn?t he tell me that from the beginning when I originally called, he said he doesn?t remember anyone who calls, or when they call. The funny thing is he surely remembered me, and this time he didn?t ask me if I was paying with a gift card or the gift card number that he so needed yesterday before jotting down a simple appointment. How is it that the appointment was available yesterday when I called, but then taken yesterday when they were closed? He then stated there were no available appointments until January 5th!

06/19/09

fathers day

by jimolden at Citysearch

my wife got me an early fathers day present for a day of relaxation. It consisted of a massage a pedicure and a mens hair cut. I loved my massage deeply, and the pedicure i was very pleased with. the hair cut which was cut by an older sweet woman by the name of fay, she cut my hair exactly how i wanted it. Now i know why my wife always goes to this salon, they took care of me as if i was rolyalty!! Delegance will be seeing both my wife and I very soon!! Thank You all!!

• Pros: pricing, atmosphere,
• Cons: n/a

05/29/09

Avoid This Place!!!

by SunnyBee at Citysearch

Airbrush tan did not show up at all! Very unprofessional, threw down a towl and told me to take off my clothes and they would be back! did not get a robe, locker, or shoes to make me feel comfortable! took about 5 minutes to tan me, did not ever show up on my skin, even after 3 coats. and i am very fair skinned! when called and asked to speak to the manager, he argued with me and refused to give me a refund! only offered me another tanning, which of course i declined! very very very rude!!!!!! chaotic and unorganized atmosphere! avoid this place!!!!!

• Cons: Rude manager/owner, horrible service, unprofessional

05/20/09

Worst Management EVER

by Jen76 at Citysearch

My boyfriend bought me a gift certificate for my birthday for a maggage and it expired within 6 months! I moved of apartment the month before it expired and I lost my certificate. When I found it, it was already expired since a month. So I called them to ask for an extention… The manager had no commercial sense and was NOT POLITE at all!! He argued with me, telling me that it was the policy of the salon and that he couldn't let me take my massage because the date was expired. And worst than everything, as I was still talking with him, he stopped the phone call!!!!

My boyfriend paid them 75$ and they didn't provide us any services… For me, they're stilling money from people!

I would NOT recommend this salon to anyone!

05/18/09

Very Please

by joshtow at Citysearch

My friends have been telling me to try this place out so i decided to finally & i absolutly love it!! my hair came our perfect the massage was so relaxing and i loved the fact that i was offered complimentary wine. I loved my first visit here and im for sure coming back soon.

Thank You!!

• Pros: prices location and services
• Cons: n/a

01/12/09

disappointed - part 2

by catlover64 at Citysearch

. I explained the problem and she approached Gina telling her she had to stop drying the lady?s hair and do my pedicure since I made my appointment the day before she did. Finally, the owner took over drying the other customer?s hair and Gina followed me back to the pedicure area to finish my pedicure and manicure. Upon checking out, I asked if there would be any compensation for the gross neglect of customer service and the owner laughingly said ?you?re already getting 25% off? because of the coupon. And then she gave me several business cards (see enclosed) to hand out to my friends.

I?m not sure I?ll ever return to your spa much less refer it to others like I used to. My sister said she?ll never return?even the quality of her pedicure, she says, was not good.

When spending my hard earned money expecting to get pampered. Getting left to soak for over 30 minutes is not worth the over $40 charged for a spa pedicure. I hope you treat other customers better.

01/01/09

Amazing Massage Therapists!

by MsND at Citysearch

I had a wonderful time at D'Elegance day spa during the Holidays, it was my first time there and the atmosphere made me feel as though I had been going for quite some time. I am looking forward to going on a regular basis. Very warm people, very clean environment I highly recommend it!

12/20/08

Christmas gift

by Yahira at Citysearch

So everyone knows christmas is coming up and its always hard to get the best gifts for your loved ones. I was so confused on what to get my daughter for christmas. Shes 24 and were not as close as we use to be & im not sure what she wold really like since she has moved and got a family of her own. I was surfing the net and decided to go to the delegance web page that my friend had recomended me to go to. I was surprised on all the packages and choices that they offered and especially a money amount that i can purchase for the gift certificate instead of picking an actualy one. I noticed they had two salons one in houston and one in katy. I decided to go to this day spa and check it out my self to see if it was the real deal or not. & i was so amazed of how the place was decorated and it was so original. I asked the Manager Sher who had introduced himself to me to show me around and to explain the gift certificates. He showed me all the massage rooms that werent occupied from single to couples. I right away fell in love with the lunch area, It was very private & i indeed would def. enjoy that. There was a row for pedicures and manicures which wasnt croweded at all, and the stylist chairs where they did the hair. After viewing the salon and debating if i wanted to buy a gift certificate from here or not i bought my daughter a money amount gift certificate, which expires in 6 months. I thought that was so perfect just the fact that she could pick her own services out and she didnt have to use it all at once. I am very proud of my choice this year in her present & i know she will enjoy the spa, & they can for sure count on me to come back and pamper my self at this day spa.

Sincerly

Yahira Lumida

• Pros: gift certificates, location, services, cleaness
• Cons: nothing

12/18/08

Best Relaxtion

by Jensy123 at Citysearch

So I have had a rough week, my birthday was coming up in like a week and needless to say i was desperate to get away. When the day of my birthday came up my husband surprised me with a gift certificate to D'elegance. I was surprised because the on the certificate it said "whole new you" and i was to spend 7.5 hours at the day spa. I was so excited to begin my adventure. I went to the day spa and had a very nice time.. they offered me a glass of wine and i got dressed into a robe. I felt very relaxed and this was exactly what i needed. The gourmet lunch that i had received was really tasty. The massage i received by this young getleman named C.J. was a one hour aroma massage and it was very nice. I also received highlights from Nory and a make-up artist Shayna did my make-up at the end of the day and it was so perfect because my husband wanted to take me out that night and i surely didnt have enough time to do my own make-up plus i def. didnt have the skills

• Pros: FACIALS, MASSAGES, MAKE-UP
• Cons: NOTHING UNLESS YOUR A HATTER

12/09/08

Worst Spa in the World

by LaBelleFrance at Citysearch

The owner of this spa, Sher, is probably the rudest man I have ever had the displeasure of meeting. I made an appointment for an hour long pregnancy massage and it only lasted 30 minutes, he tried to make me pay for a whole hour's worth. I wouldn't. He got mad really mad, telling me that people tried to jip him out of money all the time (no wonder with service like this.) I gave him my card telling him I only authorized him to charge my card for a thirty minute massage. He charged me for an hour. Shoved the card and the receipt in my face calling me a bxtch, and telling me to "take my business elsewhere." So, I crumbled the unsigned credit card receipt and started to walk off. He told me he was going to report me to the police station for stolen property (the unsigned credit card receipt.) I just walked out. I was genuinely worried so I called the police station and they said not to worry about it. A couple minutes after I got off the phone I started receiving calls from Sher, he left tons of angry, threatening voice mails on my phone. Some time passed and it turns out he actually charged my card. I went to my bank to dispute it, and when they tried to call him for information regarding the issue, he kept hanging up on them and telling them they were "wasting his time." After seeing how rude he was, my bank gave me my money back, thank goodness. I wouldn't suggest this spa to even the worst most undeserving person in the world, because even THEY don't deserve to be treated the way SHER treated me.

• Pros: None
• Cons: EVERYTHING, Especially the OWNER Sher!

07/30/08

Best Couples Massage!!

by Spagal2 at Citysearch

My boyfriend and I came to get a couple's massage this past saturday. I scheduled the appointment moreso for my boyfriend as he needed some "work" done on his back due to muscles spasms. By the end of the session I was left wanting more. I looked over to see how my boyfriend was and he was sound asleep. Not only that, but when I asked him how it was he said that that was the best massage that he ever had and now he says he will book with no other spa...LOL Keep up the great work!!!

• Pros: Clean, Great Massage
• Cons: None