Collision Plus
Houston, TX 77036-5806
Phone: (713) 988-5489
04/26/2008 Posted by becky201
My story starts at Christmas time 2006. My daughter had parked her 2006(four months old) eclipse in front of our house and jumped into my car to run errands. While parked a truck ran into it and did some major damage. We had it towed to a local paint and body shop on the recommendation of my brothr-n-law(1st mistake). When we got the car back we took it to the dealership to trade in and that is when the drama started. They showed us where the parts got put onto a bent frame. To the novice eyes you couldn't tell until it was pointed out and then it because so obvious. We lost $10,000.00 in four months. We took it to four different body shops and they all found bad workmanship,but what really upset us was that the original shop did not turn in the rear suspension that was so badly damaged that several pieces where barely attached to the car.( there was a good chance the insurance would have totaled it.) so for money they put our daughter in a dangerous car. Then on top of that they tore up the interior of the car working on it. Not one body shop would touch it because they said it is too hard to clean up someone else's bad job. So we were stuck with a dangerous car that we couldn't get worked on that was worth nothing. Then one morning I get a call from Collision Plus, the manager of the dealership we had bought the car from knew the owners and told them our story. So we drove across town, they were straight forward with us , they stuck to their estimate and worked with us in anyway they could. The car looks fantastic and more important it drives and feels solid. It was wonderful to find a buisness that still believes in customer service and doing a great job for your hard earned money. We learned a hard lesson. There is not much you can do when a body shop does a bad job,so do your homework! Even though Collision Plus is not close to us they will always get our buisness. They took our job that no one else would touch and made it right ! Thank you so much!!!
Pros: Great workmanship, great customer service
Cons: They are not located closer to us.
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