09/15/09

Not what I expected

by CSMobileUser

The massage was OK, definetly not worth the money. The level of the service does not match the atmosphere.

05/21/09

Great Facial, Facilities

by tts2300

I got the Active Pureness facial and really enjoyed it. The steam room and whirlpool bath are wonderful to enjoy before your appointment. My facialist Maria was very skilled- my face is so soft and clean. It wasn't the most relaxing facial I've ever had, but the results were there afterwards.

• Pros: Fabulous facilities, good cleansing facial
• Cons: Expensive

01/25/09

Horrible Customer Service

by ldinerstein

I am a member at the Houstonian and recently called to book treatments for myself and my husband. Two hours before the treatment time they called my husband and cancelled b/c the therapist had gone home sick. When I called to inquire in more detail they were rude and uninformed. They told me I was wrong and made me feel like an idiot. I love the Houstonian and until recently would've recommended Trellis to everyone. What a disappointment!

01/03/09

Untrained Therapists

by fact4

The atmosphere of this place is wonderful. The lunch menu is limited and so was the experience of the therapist. For the price we pay for, I'd figure the massages was going to be at least decent. The deep tissue I asked for was not even close. I guess we're paying for the facility.

• Pros: Atmosphere
• Cons: Untrained therapist

01/03/09

Disappointed

by alphadog22

I've been going to this same spa because of the great ambience and location. However I've been hoping with my last 3 trips to have the same massage therapist, this Asian man. He was wonderful and knew exactly what I needed. We communicated well and he followed through. It was all down hill after that visit. My last 3 visits with different massage therapist was awful. They should invest in hiring trained therapist or hire back that Asian man.

• Pros: Ambience
• Cons: Service

05/27/08

Nice place but poor service ...

by stylishgal

I do agree that the service is average comparable to the charge. The place is high maintenance & nice but the staffs are not very expertise in massage. Also, it seems to me that my serviced lady afraids of using all her ointment on me for the body mask, especially after I already have been charged of $130 for the the service itself. What's a rip off !!!!!

• Pros: beautiful designed place
• Cons: poor services & high prices

12/11/07

GREAT AMBIENCE BUT, WEAK MASSAGE THERAPISTS

by trichards000

I only come to Trellis because I feel like its a retreat from the city and I love the ambience however, every therapists at Trellis is subpar to average. If anyone out there has ever heard of a young Asian gentleman by the name of Viet Phan - I would highly recommend him. He is the best thing since Jesus Christ was on this planet. There is NOBODY else with his intuitiveness. The young man has X-ray vision, I swear! I used to return to him whenever I got tired of receiving my horrible ones from Trellis. Too bad he's no longer at the old salon otherwise I would tell Trellis' manager to hire him immediately.

• Pros: beautiful spa - the only thing worth mentioning
• Cons: poor unskilled therapists, overpriced

05/28/07

i finally found a SPA!!!!!

by a_howard

I just moved to Houston from Alaska of all places and am very new to the area....thankyou so much for the relaxing time! i finally found the perfect spa to go to now! the place is beautiful and serene. was just here and had to write a review! i have been looking for a spa all over the area and couldnt find the right one! thankyou Trellis! i will recommend you to all of my co-workers!

• Pros: worth every penny

04/11/07

high priced service for experience comparable to other spas

by checkerhead

i enjoy getting massages regularly, so i try to go to different spas.......trellis is certainly in a removed and remote location, which makes it feel like a real escape.....it's huge and offers a plethora of services....i only went for a massage, which i thought to be overpriced at $100 for your standard 50 minutes, where you can get the same service at a lot of other local spas for $70-$85......so i suppose my expectation of quality went up, seeing as to how i was paying a higher price....but only to find that the service was about the same as any other spa.....i also did not care for the huge open "co-ed" area they had for you to wait before/after your spa service....for some this might be okay, but i personally prefer more private and enclosed areas.....staff was very friendly and professional though, i left my jewelry in the massage room and they immediately had it sent to the front desk, so that it would be there upon my checkout...very helpful....overally experience was okay, except i thought it was a little overpriced for what they offer...

• Pros: customer service, remote location
• Cons: open wait area, lack of privacy, not completely quiet

12/03/06

Best Relaxing Atmosphere

by dannon99

Patrick is wonderful at deep tissue. I was in heaven. You will not be dissapointed.The whole place is relaxing and the teas,coffee etc make it the dream escape

• Pros: Patrick-atmosphere etc
• Cons: Price, but then again, you get what you pay for, so it is worth it.