01/03/07

Never a complaint - since 1996

by pocamais

Apparently anyone can come here an write things that makes their cause look better....

The first review was a complete FABRICATION. The customer did re-scheduled A SECOND date, The customer received a complete make up date with all the services WITHOUT paying an additonal dime, The customer used an extremely rude attitude thoughout the process, The customer send a cancellation notice ONE DAY before the date of his SECOND make up date,The Customer also Placed a complaint with the Business Bureau ...and the Business Bureau....... DID NOT find anything wrong with our process, conduct or our contract.

Now... he prints this incomplete statement to turnish our image.... nice guy....

We lost 7,000 the day Hurricane Rita came to shore... , we lost 7,000 when the customer blocked the second date (for the make up) and now he want' 8,500?!?!?!?!?!? THIS IS INSANE!!! A LOSS OF 22,500.... GO AWAY!!!

PLEASE....

04/09/06

Terrible customer service

by eyrieowl

We had a wedding planned for the weekend Hurricane Rita was possibly coming to Houston. We had paid in full, of course, since you have to do so 30 days in advance. When it appeared Rita might come to Houston, they cancelled on us and refused to give us our money back. Since they had not performed the reception, and certainly hadn't cooked the food, they were clearly not out any money on the deal. Completely over the top. They tried to force us into setting a different date, and we decided that we could pick a date in June...but after a subsequet turn of events, that date is now 3 days after we are due to give birth! They refuse to budge. They may work out if things go well, but if anything bad happens, don't expect any help or sympathy from them. They just want to screw you.

• Pros: none
• Cons: greedy, greedy