Ventura's Bridal & Tuxedos
Houston, TX 77008-2147
Phone: (713) 880-2788
11/11/2007 Posted by ashleigh84
Since day one Ive had horrible customer service with this place. My family and I went to find the "dress" one saturday. We did not make an appointment and wandered the store for awhile gathering a selection of dresses. We went into a open dressing room and started the "once in a life time "process. We were doing fine when the owner herself came to assist us. She expressed the fact that we shouldn't be in the "dressing area" with out a consultant. I apologized and she would help to "hurry the process." I actually found the dress! Its beautiful and amazing! Then the owner asked " how will we paying for this today?" I said I wasn't ready to buy it (wanting to do my research) - she shut down and walked off. I actually went back and bought the dress. Ive been in contact with them several times (4 times)- each time they have lost my file and had to "call me back". The owner insulted my under garment choice making me feel like a child and blamed my father for mis-placing my file. Is that possible? When we confronted the staff about my missing file - they accused me of "changing my date." I was also told I was not able to come see my dress - the were too busy. My aunt had bought her dress there a few years before me and did not experience this problem. Every encounter with them I felt like a 5 year old getting in trouble. I consider myself a fun -loving person who is polite. I was constantly offended by the way they treated me and my family. I took my dress and will never go back. I have a twin sister who will NOT set foot in the store.
Pros: Great selection and pricing!
Cons: Rude staff and owner
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