10/02/09

Great Place With Great People

by Trobaritz

Etheria is a gorgeous place with a very nice atmosphere and lots of friendly people. Wilson, who does hair, has a brilliant eye for what looks good, and his up dos could withstand Hurricane Ike, much less a night out. Louisa gives wonderful facials.

• Pros: Good atmosphere, good service
• Cons: Expensive

08/05/09

Horrible color and even worse attitude!

by houstonite47

I am not one to write reviews but I feel compelled to do so since the only reason for me trying Etheria was all the glorious reviews on this site! I went in to get my hair colored and since I had roots, I stressed that I just mainly wanted all my hair to be one color. I have dark hair and just wanted it to be a dark brown all over. Pretty simple. Now, I have been getting my hair colored for the last 15 years and going dark all over has never been a problem before. After the coloring I still had VERY obvious roots, upon which the stylist said that I would need to come back for a toner treatment (which I would have to pay for again). I was ok with that but I just went in for my toner treatment and I still have major roots. He tried to tell me that was because I have dark hair! I have never had this problem before where a professional stylist could not get my hair to be one color; I have accomplished that feat with a home coloring box before. So after investing $162 and 3 hours, I still have roots. On top of all this, my stylist was sarcastic, overly defensive and just disagreeable for no reason. He really does not need to be in a client service industry. I wish he had told me before he touched my hair that he could not get rid of my roots. Just a horrible experience overall; I will not be returning!!

• Pros: location
• Cons: attitude of the stylist, color

07/28/09

Wonderful Massage

by kristin67

I went to have a massage two weeks ago with Jodi. She was WONDERFUL!! I cannot stress how wonderful she was. I have not been that relaxed in years. I just scheduled another massage for this coming Friday. Consider me a regular.

• Pros: Good location, friendly staff, clean facility
• Cons: None that I know of.

07/09/09

KATY KATY KATY!

by BlowUpMattress

I have been going to Katy for cut, color, and EVERYTHING else! She is a HAIR genius! She makes my time with her super relaxing and comfortable! She is also pretty damn funny!

DOC is also a wonderful addition to the salon! He is VERY helpful and very personable! Etheria is so lucky to have him as GM!

OHHH and you have to try Etheria's SPA water! It is absolutely the icing on the cake!

• Pros: Super FUN and FUNNY!

03/06/09

Consummate professionals

by Brooktexas

I can't say enough nice things about this salon. My wife and I see Wilson, but we have friends and family who see both Wilson and Giovanni. They are total professionals, evidenced by the droves of loyal clients. Every person there is upbeat; everyone cares and there is no hesitation to shampoo someone else's client if someone is finishing up another client. I don't write many reviews, but "In Search of Excellence" drives me to do so.

• Pros: Wilson, Massage

11/19/08

Fabulous Salon!

by texgal1

Fabulous! I love this salon!

I initially found my stylist, Wilson, when I needed a botched color job (done by another stylist) corrected. I called Etheria on a Sunday, hysterical and in tears over my frightening new hair color. While they were technically closed that day, Wilson was somehow there at the salon and answered the phone. While he had never met me before, he told me I could come in right away. He seemed more than happy to help! Quite simply, he did a marvelous job correcting the color. Now - 2 years later - I am a completely loyal client! Whenever I get compliments on my hair (color and cut!) I am more than happy to tell them just who works the magic - Wilson! Even more, my husband is also now a client of Wilson's too! The entire staff is kind, welcoming and very helpful with scheduling appointments. It is always an extremely pleasant experience at Etheria!

• Pros: Great Staff (Kind and Great at What they do!), Convenient Location
• Cons: None!

09/26/08

Love It, Always Perfect!

by jellybeanie1

Every few years I decide I am capable of doing my own color at home. I have never once had it turn out the way I imagined. Kevin at Etheria always fixes it, even when it has turned an ashy green, & is the only person I will ever trust with my hair again (including myself) So Kevin, I'm getting married and I NEED your help with color, cut, etc.... I'll call ya.

09/25/08

Are you open after Ike?

by natshar

Hi guys,

It seems that you are closed due to the hurricane damage. I passed by a day ago and did not see lights in your salon.

How are you and when do you think you will be able to open your wonderful place?

We miss you.

08/14/08

Avoid threading brows...

by lam2003

Overpriced, poor quality, and customer service. I was not impressed with this day spa. I will not return to this establishment.

• Pros: location
• Cons: service

07/03/08

Rude stylist

by kmckinney

I went in to get my haircut at Etheria upon referral from a family member. I was 5 min. late and the guy took a different client. So, 40 min. later it was my turn. I waited 40 minutes to get a 20 minute haircut for $70. Throughout the haircut the stylist was rude and uppity. He seemed to go out of his way to say something rude or contradictory to whatever I said just in conversation. I was getting my haircut like Katie Holmes had hers and he mentioned that that's what everyone's getting -- that and Victoria Beckham's. I mentioned that I really didn't like it on her because it looked too angular since she has so much bone structure and doesn't smile. He was like that's too bad because what you're getting is pretty close to that. Rude for no reason. Then, came the styling. I told him I don't use much product and by the time we were done I had mousse and about three layers of hairspray. Regardless of the amount of product, I had to walk around Houston all day with this hairsprayed poof ball for hair instead of the relaxed natural looking 'do I asked for. The underlying haircut I'm sure is good, but everything else sucked. I would never pay $70 for someone to be rude to me. He's in the service industry. I guess no one told him.

Oh, and the lady who washed my hair kept pressuring me to have some other service done. I had to say no to like 4 or 5 different things she offered.

• Pros: the haircut itself is good
• Cons: service, attitude (very uppity like he didn't need my business), price

Response from this business

38478– July 16, 2008 at 09:38:24 PDT

For a client to feel that the service by the Etheria team was not as it should be, my sincere apologies.

Overall, I am confident of the hair treatments and cutting of the stylist team. However, one of the greatest challenges that I contend with on a regular basis is being able to match personalities between clients and stylists. A client may get the best hair-cut in the world; but if the personalities do not match, the experience would not be pleasant nor relaxing. I believe that this was the case in this instance.

No client should ever feel that their service person was "uppity" and not needed or appreciated. If anything I stress upon my team, we are here for our clients. It is not only our time, but also the client's time.

Doc - GM of Etheria