El Pueblito Place

05/09/09

Watch you bill

by mrk at Citysearch

My wife and I both ordered margaritas with our meal. I ordered the coco-rita, 10.95, and my wife ordered the lime-rita, 5.95. When we got the bill, the waitress charged me 12.00 for the coco-rita and 7.00 for the lime-rita. I had to show them on the menu that we were overcharged. Ultimately they changed the bill but, I am very upset because this is the second time this has happened to us. I think they are trying to overcharge people who might have had one too many.

My warning to anyone considering this restaurant.....

WATCH YOUR BILL !

• Pros: Great outdoor patio
• Cons: Charge more than prices on menu

04/27/09

Great Patio with Horrible Service

by servicediva at Citysearch

The only reason I ever consider this place is to enjoy a nice Houston day on their patio. However, I always leave frustrated and saying that I will never go back. Houston has too many great restuarants with better food to put up with the horrible service you will inevitably get at El Pueblito.

• Pros: Patio ambiance, Decent food
• Cons: Horiible Service

06/14/08

worst waitstaff ever!

by lucky720 at Citysearch

ok, the ambience is great, the patio is really nice, but other than that the place is not all that. It took forever for our drinks and food to arrive, plus, they wouldn't give sufficient cups for all our guest to share when we ordered pitchers of margaritas...and they forgot to give my friend a dessert for her birthday after they continously promised that they would do so. Also, the waiters seemed to be annoyed whenever we would have a question over a particular dish..........kind of snooty. So all in all if you want to just drink then it's a good place to go with friends but don't expect good service

• Pros: The patio
• Cons: the lame service

07/22/07

CANNOT HANDLE LARGE PARTIES & POOR CUST SVC

by lonestarlawyer at Citysearch

We made reservations for a birthday party about 17 people way ahead of time for a Saturday night.

They were so gracious upon making the reservation and upon our arrival decorating the table for the party. We reserved the bar area which looked great. However, to our dismay, we were acosted by a manager who said we could no longer order at the bar....we HAD to order through our waitress. Also, separate checks were forbidden. One waitress in a SUPER-BUSY restaurant was not enough for our table so the service was horribly slow even though she was trying. Even our non-seated, late-arriving guests were FORBIDDEN from ordering straight from the bar! I didn't like that one bit. Once again, I ended up paying three times my share of the bill because of not being able to order my own drinks from the bar. Also, our check had quite a few discrepancies. All-in-all, it took about an hour-and-a-half to two hours for the dinner entrees to be ordered and delivered. Most of us were too full on chips to order anything. Additionally, the margaritas, at around 8 bucks a pop were rather over-priced. I don't like businesses telling me when and from who I must order rather than being happy to accept my hard-earned money.

I would NEVER EVER book a party here again.

I've never been standing right next to a bar and been forbidden from ordering from it while at a party in my life.

This was an obvious case of the management riding the "popularity" of the place and tossing customer service to the curb.

The staff kept blaming all the large parties for the problems...

Perhaps they shouldn't have so many large parties at once, enlarge the bar, or hire extra waitstaff.

DO NOT HAVE A PARTY HERE!

• Pros: ambience and little else
• Cons: parking, margarita price, service, customer relations

10/25/06

Worst Mexican Food EVER

by angie9778 at Citysearch

I went with about 15 friends for my birthday a few weeks ago and it was horrible!! The food was cold and had a BBQ flavor to it. I'm not sure if they were going for a chipotle style but whatever it was, it didn't work. They assigned us one waitor for the whole group which is not enough for 15 with drinks and dinner.

The only plus was the patio. Its really nice and there was a live bad playing which gave it a true island like feel. I would only go if i was with a small group going strictly for drinks.

• Pros: Patio
• Cons: FOOD!