07/04/07

Filthy restaurant, you smell like grease, and the food tastes absolutely horrible

by delicatessecritic

Unless you want quanitity but no quality, this would be the place. They serve a lot of something, but I cannot consider it food. All of their food is greased up. After going here your hair and clothes smell like grease. The pancakes are just a huge but tasteless, the hashbrowns are overcooked, and the toast is rock hard. This place has absolutely no class. As far as the clientel, again Nuvo Rich. If you had any class you would not come to a place that serves quantity, but no quality. Sorry but I wish I could give this place no stars. I think they should put a disclaimer on the door, if you want good service dont come here, if you want food - dont come here, if you want cleanliness- dont come here. This is trailer park food!!

• Pros: location
• Cons: Food has no quality, your clothes and hair smell like grease

01/25/09

Nice breakfast

by jjwirth22

As mentioned in other reviews, the wait in line was a little long and made you wonder if you were going to be able to find a seat. I went with my girlfriend and I ended up having a special, some pork tomales with eggs and green sauce. It was pretty good. We also had a large peach pancake with the cinnamon coffee. It wasn't horrible expensive, about $13 each for plenty of food. They do breakfast food fine and have an interesting ambience, so I enjoyed it enough that I definitely plan on eating there again sometime.

• Pros: decent food, average price
• Cons: waiting in line

01/23/09

just not good anymore

by tess79605

I live walking distance from this place and heard the breakfast was really good. The first time I went, the food wasnt very good, but since i live close, I have decided to try it out again. Ive been there 5 times, and I am WAY over my limit with this place. The last time I went in, they got my order wrong, I went to the counter and let them know, they went through the old tickets as the manager, possibly owner yelled at the girl at the counter in front of me. She looked scared as she told him, she said number 5, which I know I didnt. I got no apology out of the guy, no, it will be a couple minutes, he just took the plate and I just stood there, 3 or 4 minutes later the food came out. Every time I go there, something goes wrong. My food was wrong, my mother threw up after she had a spinach omelet, I was charged twice for 1 coffee, its WAY overpriced, the service is terrible! The same man has been there every time I have gone, older guy that gives the food to the people. If you are the owner, do yourself a favor and hire a manager or a sweet little teenager that will smile and say thank you, enjoy your food. The french toast and the coffee are good, but everything else I have tried has been just ok, and thats being nice. The hispanic woman that cleaned off my table was really sweet. I think this place use to be good, and I think the only reason people still go is because its the only close breakfast place that isnt a chain in the West U area. Such a bummer.

• Pros: coffee, french toast
• Cons: everything else

01/06/09

They pulled the Old Switcharoo...

by texmex1

I had lunch with a friend here yesterday, and I am still laughing to myself about the whole thing..

I ordered the Buffalo burger with only one request, no mayo, so our name is called I pick up the order and take it to our table, I open up my burger to find not only mayo, but what looks to be extra mayo all over what looks to be a good sized buffalo burger...

I walk my basket back up to the counter, remind them that I asked for no mayo, the counter person sifts through the order tickets as if I were not telling truth, then sends it to the back, after about 5 minutes or so , another basket comes out, so I once again pick it up and return to my table, now this is where it gets funny, my good looking Buffalo burger has now transformed into a regular thin beef burger that used to get in grade school....

I could not even bring myself to make the walk back up to the counter again....

All I can say is that after reading the negative reviews on here, the food looks to be pretty good, its just the service that need some attention....

I will return to try it again, but I will check my order before I get to my table...

• Pros: Great neighborhood location...
• Cons: Attention to the orders....

12/17/08

Good but wouldn't rave about it!

by diningfreak

We just went for lunch and although it was busy we did find parking and got seated pretty easily. The casual ambience and staff were both nice. We all enjoyed our food and it was good value for money. I just wouldn't rave about it. I had the lunch special - King Ranch Chicken casserole which was more filler than chicken and if you don't like your onions under cooked you wouldn't like this. Hubby had the chicken fried steak which was big enough for too and tasty. None of us loved their fries, but their veggies and corn bread were very good. Our favorite thing was the mac 'n cheese - really loved that.

• Pros: value for money
• Cons: parking

10/24/08

Rude and never get the order right!

by BobbieRue

I'm through with going to Buffalo Grille. We've only gone for breakfast and we've had it with being treated second rate! The plate was so sloppy...food hanging off the side. When I went back to the counter because my order was wrong I was greeted with a snappy, "what is it?" When I explained the hash browns were undercooked, no joke, the guy rolled his eyes at me and then slid other hash browns on the plate that were no different than the first. While trying to get utensils, the manager was on the ground stocking napkins in the cabinet. Do you think he even bothered to move? No way! Though I said excuse me, he just continued. Heaven forbid I want to get utensils to be able to eat the slop they served me. Needless to say, this experience is the straw that broke this camels back. Rude, rude, rude. Learn some customer service. And the blaring microphone announcing that your food is ready just grates on you! Glad I won't have to hear it anymore.

• Cons: Rude. Lacking in customer service

08/30/08

yum

by seanandolivia

great bacon and pancakes. Chilaquiles on the weekend are mighty good and just the right amount of spicy.

• Pros: food
• Cons: long wait in a hot outdoor line on the weekend

11/18/07

Customers are second to employees

by kll3701

Today Buffalo Grille turned into a table service diner. OH BUT WAIT - You need to be an employee to get this service! Typically you stand in line, order your food, find a table, and go to the counter to get your food when it is ready. Granted about 15% of the customers ignore the posted signs and save a table prior to ordering. Okay can't regulate idiots. So I am in line outside (by pharmacy) and I watch as an employee (waits tables) comes out to greet her family of 10. She tells them to sit down and she will serve them. She brings them coffee, juice, and silverware. I get to the counter and tell the old guy what happens. He says "She doesn't have family" an employee next to him says yes she does. Then he says oh well she is an employee and if she wants to sit her family that is okay with him. Fine - I am one customer and losing my business is not important to the old guy. Does he have to lie to me? REALLY!!! Then we couldn't find a table - one clears - he comes over to bust the table and tells me (no prompt from me) that this wait staff person has been there for 20 years and if she wants to serve her family from Mexico than he isn't going to say a thing. Okay fine then TAKE YOUR SIGNS DOWN! To top if off, when I got my food, the order was wrong - planned I think!

• Pros: Food is Fast
• Cons: Customer service is horrible!

08/25/07

Decent food but annoying experience...

by amya3377

I've not been to Buffalo Grille before but had always wanted to try it out. Saturday , 1:30PM. I walked in to a busy atmosphere and stood back from the counter to look at the menu posted up above. Despite obviously not being ready to order, a little woman barked at me sharply "Do you want something to drink?" I told her I didn't know yet and backed up a bit more. Finally, I decided on a tuna sandwich and approached the counter. "DO YOU WANT SOMETHING TO DRINK?!" I felt like I was being chastised for not having an answer the first time.

I ordered my sandwich and asked if I could substitute fruit for chips even at a higher cost. The man taking my order told me I could "but it would cost me at least $2.50 more because fruit by itsself is like $4.50." He pointed me in the direction of the vegetables I could substitute, practically dismissing my request for fruit. Reluctantly, I chose a salad instead.

Finding a seat wasn't too difficult, although I could see it might be an issue based on the limited availability and the signage warning customers not to save tables before they order. So, I found an empty table and took a seat. Suddenly alarmed, I nearly jumped out of my skin in reaction to a screeching voice over the loud speaker. It was the counter employee calling the customers' names as their orders came up. Over and over again, this annoying voice screeched indescernible names over the microphone. The only thing that I can liken the sound to is persistent drunken seagulls. (Picture it.) I was cringing at the thought of this woman calling my name in that manner. Yet, the inevitable moment came when she cried "AMY!!" over the loud speaker and a ripple of tiny waves rode up my back, over my head and down my arms.

Needless to say, I ate my sandwich and salad as quickly as possible in order to get away from this atmosphere. While the food was tasty, I would suggest taking it to go... and have someone ELSE pick it up for you!

• Pros: Good food
• Cons: Customer service not quite there, counter staff is annoying

07/07/07

Best Breakfast in Houston!! Period!!

by backroads101

This has to be one of the best breakfast I have ever had. I recently discovered this place and wondered why there were so many people in line. Well, it is obvious! I had the Huevos Rellenos w/ Ranchero Sauce, Hash Browns and Pecan Smoked Peppered Bacon. Yah! Baby!! Enough Said!

• Pros: Best Breakfast In Houston!!
• Cons: Not one in Austin!!