Pampered Pet Inn

05/13/2008 Posted by Astro13

I never really complain too much, but this was an exception. I had left my dog a couple of nights when I had to go out of town and my experience was terrible. I had met the owner previously and yes, she is a nice lady. However, with most businesses she is not around all the time. I had set a date previously for my dog, and when I walked in two people were sitting behind the counter and after 5 minutes, standing with dog on a leash, no one said Hi, Hello, Welcome, or We'll be with you shortly... I almost walked out. Finally they took her to the back.. 2 days later, they had lost the bed I provided, my dog had ticks on her, and they told us she urinated on the bed so they threw it away.(never does she do that) they simply didn't let her out much.. Never again will I take or recommend this place to anyone who cares for their pet.

Pros: Location, OK Facility

Cons: No Customer Service, Clueless, Not Responsible, Terrible

05/06/2008 Posted by JRFH

I give this doggy place 5 stars for the excellent grooming by Ellen! We are constantly stopped by people and complimented on our poodle's haircut! Our pooch loves to go there-and for a poodle, grooming it is an all day affair, so I know that it must be a nice environment. We've day and evening boarded and have never had any problems at all. Thanks for such a super job Ellen!

04/18/2008 Posted by cassiem98

DON'T SEND YOUR PET THERE!!! My dog stayed there 3 times in the last 5 months & 2 times she had lots of ticks & the other time she had several gashes/cuts by her ear. I was told the owner was going to call me but never did. An employee told me I could bring my dog in the next day for a flea/tick bath but she had a bath when I picked her up. They said they only spray the yard once a week. BEWARE!!!

01/07/2008 Posted by astarisborne

PET OWNERS BEWARE! We boarded our two cocker spaniels at Pampered Pett Inn for 1 week. When we went to pick them up, the blanket we had left with them was in shreds, but I had no idea why. Well, when we got them in the car and started loving on them, they had bumps all over them. They were covered with TICKS from head to toe!!!!! The blanket was in shreds because the poor dogs spent the whole time scratching. We called PPI when we got home, and when my husband said "we came to pick up our dogs and they were..." the lady on the phone completed the sentence before he did "covered with ticks?" They knew it and didn't do a thing about it. Thank God our cockers are white, so you could really see the ticks when treating them. It took months to get rid of the bld. suckers! I will never take another animal there again, and would never recommend them to anyone. Not even to an enemy!

Pros: Nothing

Cons: Everything

12/27/2007 Posted by rachelb82

Average conditions. The place was disorganized - and the staff seemed stressed. Might have been due to busy time of year. A bit concerned with how my dog was behaving after spending time there - she seemed aloof and almost seemed to not recognize us. Despite being told that she would be fed and would be given a drink - she was STARVING and dehydrated upon her return home. Though I understand being busy - I do not understand the apparent disregard for my pet's well being. Will likely not return.

Pros: Scheduling

Cons: Parking, Service

10/24/2007 Posted by mlsp

Nice receptionist but once I was in the grooming area, it was quantity instead of quality!! Very obvious that the dogs weren't handled well during their grooms! Don't recommend!!!

Pros: Nice Front

Cons: Dirty Back

04/01/2007 Posted by truetexan07

My dog loves this place! Everytime I pull my car up in front of the Pampered Pet Inn he starts jumping up and down in my car! When we go in he bounces up and greets the employee's like there his best friends! I love that they remember my dog's name! I picked him up and he was clean and looking beautiful. He didn't have a scarf but thats fine with me, you just have too take them off when you go home! (I thought that person who's mad about a scarf not on the dog, was crazy!) The employee's are friendly and I'm going to bring all my pets back!

09/01/2006 Posted by makidwell

My dog didn't even smell like she had been given a bath, maybe they rinsed her? To top that off, they charged and extra dollor for shampoo? Never seen that one before! Her fur was so uneven, I had to go home and even her up. I've never taken my poodle where she didn't have her nails painted, they didn't do it or ask if I wanted it done. I told them specifically how I wanted her cut, because they asked and she certainly wasn't done like I requested. I'm truly saddened that I was mislead by other reviews left on this site, I'm wondering if the business put those replies on here instead of actual customers. I am a very fair person, don't like to complain - but I have to report that I'm not impressed with this higher dollar clip joint at all. My dog is usually very happy to see me when I pick her up from the groomer, today she looked terrified and wouldn't even look at me. It has been a few hours and she still won't have anything to do with me! What did they do to my dog? I was also told they would walk her and give her water and when we left she couldn't wait to get out the door to potty and when I got her home she drank a gallon of water! I will never return to that place - EVER!

Pros: Seems clean from what I could tell

Cons: Poor grooming/parking

1 out of 1 people found this review helpful

07/21/2006 Posted by phoenixjasso

I have taken my dogs several places to get groomed as was looking forward to taking them to Pampered Pets. The first time they did an excellent job. The second time I specifically mentioned to wash one of my dogs chin (she got into a box of jello). When I picked her up she looked good but still had sticky goo on her chin. I decided to give it another chance and when I picked up my dogs that time they came back without scarves! I've been to groomers many times and that has never happened. The cut also was not as short as they usually do it. Needless to say, I'm not going back. They are very friendly but I truly think they are too busy and that it is affecting the quality of their work. When you're paying that much you should get quality work each and every time.

Pros: Friendly Staff

Cons: Quality of Work

1 out of 1 people found this review helpful

07/03/2006 Posted by cfleming1

Ellen's is an excellent pet grooming and pet sitting place. I have taken my 15 year old Bichon there weekly for a bath and a groom once a month for the past 5 years. She is is treated with respect and dignity, and she is beautifully groomed with either ribbons and/or a scarf for the occasion (example: July 4th red, white and blue colors). She is treated like one of the family, and it is an excellent place to take both older and younger dogs and cats. Our cat has been boarded there numerous times, and he comes home happy and contented. Prior to coming to Ellen's, I drove to Antoine on I10, and Ellen's pricing is reasonable and comparable to other groomers. I would recommend Ellen's to anyone who is worried about good pet care during the day and for overnight. Be sure to request a bath and groom before you pick up your pets after a long stay. They do an excellent job even with my male cat.

Pros: Great Grooming, Boarding, Family Atmosphere

Cons: Parking is small but typical in West University;