Share(713) 659-7920
2406 Austin St
Houston,
TX
77004
29.7445
-95.37
Neighborhoods: Midtown, South Central
Reviews & Ratings for Austin Radio & Speedometer Inc
4 reviews
What users are saying:
08/25/09
Poor customer service is not worth your time
by Don454 at Citysearch
I went to Austin Radio & Speedometer to have my speedometer diagnosed. When I described the problem and mentioned that I had already had the speedometer cables replaced, the worker, who I presume to be the owner, barked that my car did not have cables. After I assured him that my car did in fact have cables (I still have the old ones), he didn't offer an apology. Because I didn't have a ride, he told me to come back when I had more time to wait. Maybe he was having a bad day; however, I will gladly spend twice as much somewhere else rather than be insulted.
- Cons: Poor Customer Service; Long Waits
03/16/08
Avoid this repair shop at all cost
by Rayce411 at Citysearch
I was referred to this shop by my car dealer. After being referred, I called to make an appointment, they said no appointment was needed. That was good. From that point oneverything went down hill. I arrived at the shop first thing the next morning. As I entered the shop , I noticed a worker (the owner), turning on lights and getting started, he looked at me (never saying a word) and proceeded to continue to do what he was doing. After about 10 min, he approached the front desk and said" Yea". Not good customer service. I explained the problem I was having and he said he would call me to let me know what the estimate was. This was at 8am that morning and after calling several times doing the day, I was told that when they knew what was wrong they would give me a call. At 4:30 pm I received a call at my office asking could they keep the car overnight. Since I commute from the Woodlands into downtown everyday, I said no. He said they would put everything back together and bring it back tomorrow. I never receive an estimate until I got to the shop. I was told that it would cost a little over $500.00 to fix the CD changer. When entered the car and drove off ...the radio didn't work so I called the shop they said they had disconnected everything. I asked what if I didnt want them to do the work. He (the owner) said just bring it back tomorrow and they will hook everything back. The next day they had the car again from 8am -5pm. The CD changer still does not work properly and the dash seems to have a slight rattle to it. Only go to this repair shop if you like, poor customer srevice, shotty work, or just want to be ripped off.
- Pros: Located Downtown
- Cons: Customer Service, Installation, Installation time
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