03/22/09

Absolutely Horrible

by southsideslim03

My wife and I go for an after symphony date night and as soon as we walk in the place smells like dirty mop water. We chalked it up to the smells of downtown and continued to proceed into the restaurant. We were greeted to a hostess who was very sloppy and was not attentive to who was walking through the door. She didn't even have the audacity to say "Follow me.." or "Right this way". She just walked off. The seat she first sat us in was so dirty there was still food left over from the last person. We switched seats and before we could even sit down the waiter asked us with a very abrupt "would you like any libations?" and seemed irritated by us since we didn't know what we wanted yet. When we told the hostess that we wanted to cancel our reservations she didn't even hesitate to ask why. She continued to look at her phone and gave us a side look with a reply of "OK...bye".

Bistro Lancaster was horrible and if you're looking for an intimate nice upscale restaurant this is not it.

• Pros: Nothing - we walked out
• Cons: Service was Horrible

07/14/07

Its my favorite place to stay in Houston-The food is wonderful and the staff couldn't be more welcoming!

by burns1942

The hotel needs some rennovations, however they still maintain that on-point customer service that is so hard to find. This hotel for years has been a warm and friendly place to stay. And it is nice to see "They Still Have It." The staff helps you feel at home and goes to great lengths for you. We had an exceptional breakfast during our stay, the service could have been faster, however we were lucky to have gotten a seat.

• Pros: Quality of food and service were exceptional
• Cons: Hotel could use some up-dating

01/12/07

A Wonderful Dining Experience for a Date!!

by xii_gage

On a recomendation from a friend, I made reservations for my wife and I. The food was excellent; we started with the Ceasar salad ( very tasty, it had a slight citrus taste to it and included huge grilled/sauteed prawns) I then had the Blue Cheese Crusted Filet (med) that melted in my mouth while my wife had a Salmon filet that was topped with a Mango salsa? The flavors mingled well together. Very nice, warm service and drinks from the bar were excellent! Overall a great experience, a little pricey, but for the ambiance, prompt service, hot food, and cold drinks, it is well worth it. We will definately be back for more.

Small Bistro so reservations are recommended, definately not for kids. Excellent place for a drink before a show!

• Pros: valet parking, warm smiling faces, prompt service, excellent Martini; Cosmos are a must.
• Cons: small tables for 4

12/04/06

Take in breakfast or a pre-theater meal at this smart bistro in the Lancaster Hotel.

by Contributor

In Short
Count on brisk service, serious coffee and fresh-squeezed OJ at this handsome, sunny-by-day refurbished landmark. Breakfast champions include the Lancaster with poached eggs on toasted English muffin with grilled Canadian bacon, topped with hollandaise sauce or the Heart Vitale breakfast of two cornmeal pancakes with fruit puree syrup and fresh fruit.

05/03/05

Disappointed - Romantic dinner ruined

by RAJohnson

Made an 8:30 reservation so we could listen to piano music. Were promptly seated because all other patrons left for concert, including piano player who never came back. We had to slow down the service to stretch out our special evening. Fillet was overcooked. Ribeye was luke warm. Got tired of waiting for redo on steak and "live" music, so, got up and left.

• Pros: After dinner mints, waitress was nice
• Cons: No piano mus as adv, Food not prop cooked

11/08/04

disrespectful service, poor food

by hicksjmma

Visited 10/04. Chicken served room temperature. Filet mignon overcooked but served slightly chilled, as if pre-prepared and refrigerated. Crabcakes acceptable but not exceptional. Service was abysmal, with water glasses and bread plates left empty. Management was insulting, making the entire experience horribly disappointing.

• Pros: near theatre, can avoid in future
• Cons: , service, price

07/19/02

WOW!

by bullegoyri

What a treasure. We found the quaint and intimate Bistro Lancaster to be an extraordinarily authentic European style eatery. The food is simply excellent and the service seems to be a perfect balance of southern hospitality and formality. We loved the evening "uptown and urban" intimate feeling on weekends with their live pianist Steve hitting the right notes with Jazz and contemporary music. What a neat touch. It truly was exciting to be there. We recommedn the Crabcakes, though a little pricey, they were the best we've ever had. The filet mignon with cabernet and truffle sauce was outstanding. The wine list (the true measure of a quality restaurant)was not very extensive but the selections were well chosen. Kudos! Only drawback was that sometimes it is hard to get a table without reservations, especially prior to the shows. Keep up the great work guys - don't change anything!

• Pros: food, ambiance, service
• Cons: crowded, not for kids