Hyatt Regency Houston

12/17/08

My Horrible Hyatt Experience

by everythingmatters at Citysearch

I attended a party at the Hyatt and was told that there would be valet parking available. In reality, upon arrival we were routed into their parking garage to self park and we parked on the 4th level. At 10:15 pm we left the party so that I could pick up my child no later than 11 pm. The childcare provider asked that we not be late and there would be a per minute charge beginning at 11:05. After starting the car we found ourselves in a line of cars that wasn't moving. We sat in one place with the engine running for 1.5 hours without moving an inch! When the line began to move it was after midnight, and it took another 30 minutes to get to the ticket gate. It took 2+ hours to actually get out of the Hyatt parking garage, and that is more time than we spent at the party. I was 2 hours late to pick up my child and was fined 10 times (yes, 10x) the original charge! A simple evening out with my husband turned into a living nightmare.

I called the Hyatt to complain about being literally trapped in their parking garage for 2 hours, and they said that they were busy and I just needed to understand that. I responded that having to wait 2+ hours to get out of any garage is way past ridiculous, and they said "have a nice life" and hung up on me. They never acknowledged that they had a problem and they never apologized for the gross inconvenience and hardship that they caused not only me, but many others I'm sure. I'm just glad that I didn't have a medical emergency.

I guess the Hyatt has been in business so long they have forgotten that everything matters. Boo Hyatt. I'll never get trapped in their parking garage again because I will never have anything to do with them ever again!

02/14/07

An incomparable central location in downtown Houston.

by Contributor at Citysearch

The Scene
This 30-floor, high-rise hotel looks right at home among the gleaming monuments to capitalism that line Houston's downtown streets. With almost a thousand rooms, it's a perennial favorite for both leisure and business travelers seeking reliable comfort in a convenient location.

The Details
A turn-of-the-millennium renovation brought new furnishings and enhanced luxury to meeting rooms, public areas and restaurants, as well as updates to all 30 suites, with new wall coverings, furniture, carpeting and granite in the bathrooms. Custom built-in closets replaced the freestanding armoires, which some guests found limiting in terms of space. Standard guest rooms are decorated in earth tones with a soft chair and reading lamp (what better place to put to use your complimentary robe) and a small work area--convenient for business travelers who don't need to spread out. Turndown service is available.

05/03/04

Still the best

by michelle83 at Citysearch

I first came to the Hyatt downtown during my senior prom way back in '79. My date took me to Spindletop...WOW! I thought that was the coolest restaurant I had ever seen. I decided to bring my husband to Spindletop to see how it had changed. It was superb. We enjoyed a fabulous candlelit dinner and watched the buildings and cars below go by. It was just as I remembered it only updated with a much better menu.

The funny thing was seeing at least five other couples experiencing their prom night there too!

• Pros: great menu, free valet parking, quiet

12/24/02

night of love

by mainstkids at Citysearch

This is the place to bring you new love or someone special. the romatic Houston sky line and the romantic atmosphere will make your love one feel like a queen.

• Pros: open lounge, inexpensive, great food
• Cons: expensive parking, some old rooms

12/13/02

Elegance but a bit aloof

by artslick at Citysearch

The Hyatt does a great New Year's Party...but I thought the crowd was a bit aloof, and my date and I wanted to talk to other people! The food, room, and entertainment were fabulous though...

• Pros: Very festive, Lots to do, Diversified crowd
• Cons: some snobby people, expensive, Lost in the crowd