Reviews & Ratings for Houston Safe and Lock

05/07/12

Fake reviews! How stupid do you think we are?

by Honest Andy

Ive never used these guys and now never will. Came to look at reviews before letting them into my house because I got this if-fy feeling when I called them. The guy just sounded creepy. All these reviews sound the same! The only real ones seems like 2 terrible ones! I noticed all the reviews use the same wording "local Locksmith" Medeco safes" Knowledgeable staff" educated me" high tech safes" huge showroom" HAH ! if theyre already trying to con me by posting fake reviews that sound like advertisements, then Im sure not going to trust them in my home. And I suggest you dont either if youre smart enough to read these hilarious phony reviews!

01/11/12

The absolute best

by Jen2345

The only real locksmith location in Houston.

11/30/11

They really jump through hoops...

by SMaldanado

I stopped by Houston Safe and Lock after seeing they had a bunch of gun safes in their parking lot on sale. To my surprise, there were dozens more gun safes inside; there are literally hundreds of gun safes and fire safes in their massive Houston showroom. I was shown several different models and the security features of each safe were explained in perfect detail. They really took their time and made me feel comfortable in my gun safe purchase. I appreciate the assistance of the staff and recommend anyone that is looking for any type of safe to go to Houston Safe and Lock first!

11/25/11

This Houston locksmith saved my Thanksgiving

by Britton H

I was visiting my family in Midtown for Thanksgiving and realized just as I was about to drive back home to Galveson that I had locked my keys in my car. I called several Houston locksmiths that said they would not be able to help me until the next morning. I was stressed out and worried, which was making my family and our time together seem frustrating. Houston Safe and Lock was the only locksmith in Houston that was able to come to my rescue, and they came out to Midtown quickly without charging me a lot of money. The locksmith was very helpful, nice and professional in apperacne, which made my family feel very safe. I appreciate you, Houston Safe and Lock!!!

11/12/11

I will definately be returning to this locksmith..!

by Tara2010

I have been scammed one to many times. This buissness is lisenced and bonded and i trust them! They came out ON TIME and did a great job. Also have some great looking safe movers ; ) hayyyyyy...

Cleaned up when they were done and were very friendly. I dont need to write a paragraph on how great this place is, you just have to go in and see it for yourself. Thanks a ton! : ) : )

11/12/11

Locksmiths make me nervous,but not Houston safe and lock.

by Sassy622

ms Helen below me has shocked me with her comment. So I thought I'd write a comment of my own. I'm a mother who works full time and my husband is currently fighting for this country that is filled with such sad individuals. This company not only looks out for the elderly but also anyone who fights for this country. Ever since home depot cut me some keys that DID NOT work I've found this little cozy locksmith which is located at the beltway and westheimer. There has been 3 burglaries in my neighborhood in the past MONTH! Which terrifies me so I called Houston safe and lock and they educated me on their high security locks and safes! They give me the time i need to feel comfortable spending the money i have. I definitely recommend this place to any and everybody! Back to ms Helen she has bad reviews on every locksmith in town which is why its hard to trust some people...

10/23/11

houston safe and lock

by busted5153

I bought a new safe from this company because it was rated 5 star and after the sale found how deceiving they are. Told would have to wait over an hour for staff to get back and change my safe to a combination lock so I opted to pay extra for the digital which they made out was what all their safes like I wanted came with. Turns out the combination lock is the standard lock and they actually changed the lock to digital on safe they had in warehouse. So that cost me $150 more that I should not have had to pay for what I did not want in the first place.

Price wise I thought I got a 25% discount,which I did from their sticker price, but actually their sticker price was almost 30% over mslp. Some discount I got. Found msrp online and found online could have gotten this safe for $300 less and shipped to my door. Hs&l wanted over $450 to deliver and bolt it down which I did not take.

I will never buy anything else from this company.

Response from this business

Fredd– October 25, 2011 at 13:19:48 PDT

Our safes are ordered from the factory with customer preferred digital locks, which is a $200 upgrade from the price of the factory standard dial locks. Our retail pricing includes freight costs from the factory to our established storefront, which for a safe of this size and weight is $188 via FedEx. We are aware of several online retailers who boast lower prices by selling used, scratch & dents and water damaged safes but they consider 'delivery' as dropping off a heavy safe on a pallet in your driveway so that every felon in your neighborhood sees that you have a safe AND the valuables to put in it. Our delivery includes lifetime warranty, service, safe education and set up and bolting down the safe by one of our state licensed, criminally background checked professional safe experts. At this time, Gary Kindy has declined our offer of a full refund after further review of the fact and consequences of using online safe sale service.

09/27/11

Houston Safe and Lock

by Eliza C

I have never been scammed as bad as I was by this company. I asked to have my locks rekeyed, and after 4 hours, and canceling every appointment I had, they had not done what I had asked for, and handed me a bill for $900.

I called the owner, who promised "under no circumstances would they cash my check until the issue was resolved". I was promised a return phone call the following morning. Not only did I not get that return phone call, the check had also been cashed the following morning.

After three phone calls to the owner, I got a returned phone call. He implied I was a liar, he would never have said they would not cash the check, and were only willing to refund me $150.

The original thing he told me was to get the old locks out of the trash, they would gladly come put these back on and refund me. I went through my trash and recycling and the technician did not throw them away at my house.

I was totally scammed, I feel like a total idiot for trusting those people!!!!

Response from this business

Fredd– September 30, 2011 at 14:41:18 PDT

Our apologies to Ms. Lizzy C. We had an appointment to replace multiple locks on 9/22. After 4 hours of service was complete and new locks installed, she signed the invoice from the tech & paid him. Upon speaking to her in regards of "ripping her off", it was realized that she had experienced sticker shock after finding similar locks online on sale. She admitted that she should have asked for an estimate prior to service. We offered to reinstall her old locks & apply a full refund but the locks had vanished from her refuse bin. We then offered her 30% off the price of the locks, which matched the sale price of the locks for sale online & was a 100% loss for us. A refund check in the amount of $150 was sent immediately. Since she signed & paid the invoice right after service completion, we thought she was satisfied with our service. She chose to mar our reputation with slanderous remarks after we reached an agreement because she did not feel placated by our refund made in good will.

06/29/11

Poor old lady lost her car keys - again!

by ipamiam

Last Friday was my third trip to Houston Safe and Lock after losing my car keys again. My friends are all convinced that I do it on purpose just to have an excuse to visit my favorite locksmith in Houston! I really keep going back because the wonderful low price on high security computer chip keys. They charge half of what dealers charge! They are always very quick and courteous. Thanks yet again for saving my sanity, Houston Safe and Lock! See you next week :)

03/02/11

Quality Safes, Excellent Prices, Professional Staff

by MTG2

I needed a safe for my home but really had never taken the time to educate myself about them. I went to Houston Safe and Lock and was helped tremendously by the knowledgeable staff. The owner himself took me around and showed me all the options and gave me his honest opinion on what would serve me the best. I ended up with a high quality safe at a better price than any of the big box stores.

I would highly recommend Houston Safe & Lock to anyone who needs a safe, door locks or a locksmith. These guys know what they're doing and treat you right.