Reviews & Ratings for OOPS Steam Cleaning

05/21/12

Impressive service

by BGSmith

First off, they showed up when they said they would. The young man that did my house was very knowledgeable and professional. I had several stains thoughout my house. He treated the stains, steamed all the carpet, and even steamed the grout of my tile floors. When he finished (about 2 and a half hours) my floors looked like new. I would recommend these guys to anyone, and I will use them again!

Thanks Oops! Steam clean...

05/14/12

Oops, they were very expensive

by Laglona

I called Oops to come out several weeks ago because if Michael Berry says they are good, I trust they are good. They cleaned about 2,000 sq ft of carpet in 1 1/2 hours. I was quoted $360 for 4 rooms plus $90 for the couch over the phone, so I figured it would be in that ballpark. I don't really know what a few potty stains should cost to clean but I wouldn't think my carpet was any dirtier than any typical 2 year carpet. I did agree to pay the $990 they charged me, but I am still in shock over the price. My husband did call and complain, but they said I agreed to pay....you be the judge if that seems like an honest price. I am usually more careful about what I pay for, but I was really sick that day, and probably would have agreed to pay anything. I am giving them 1 star, cause the carpet was cleaned.

04/13/12

Beyond Excellent!!!

by legalbeagle86

Chris Day from Oops Steam Cleaning just left my house and I couldn't be happier! I have an incontinent older dog and a little male dog who likes to punish us by peeing on our shoes! My year-old Berber carpets looked like the were a hundred years old and walked on by the entire Fifth Regiment! They now look absolutely brilliant and you'd never know my dogs peed anywhere on them! Chris does an excellent job and he is incredibly polite! Be sure to ask for him!

04/04/12

Terrible customer service

by Jonnieblue

I called Oops Steam Cleaning and set up an appointment for my condo to be cleaned. I specifically stated and was reassured multiple times by Wayne that they could clean high rises.

The actual guy that came out was very nice, however he informed me that they would not be able to reach my place because they had not scheduled their large truck with extended hoses to be there. What a joke.

I called the office to try and set up another appointment and the lady on the other end was very rude and inconsiderate.

I'm sure they do a great job cleaning carpets but don't call if you live in a highrise, what a waste of time.

03/29/12

Great service

by dflickd

Just had our carpets cleaned by Oops and am thrilled with their service and the results.

I must admit, they were in pretty bad shape thanks in part to multiple pet incidents, but they are looking great now.

We had been relying on our Hoover rug shampooer - obvisously it just wasn't cutting the mustard.

03/24/12

UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

by randomgoodandall

My experience with Oops has been pleasant, highly satisfactory and worth reviewing. I like to see what other people have to say too, and after reading...all I can say is unbelievable. I am referring to the "gentleman" who went off on a tirade and a whole lot of "waaaaaaaaaah." Good grief man, isn't it time to just let it go? Seems to me that you are probably an ambulance chasing, cat hoarding good for nothing, who thinks a little too highly of himself and is obviously looking for something for nothing. Yep, I said it. Go back to the discount outlet and get some new $50 "irreplacable" rugs and see what your "appraiser" has to say about those. And you probably have a good amount of sand in your.... "shoes." (Anyone with a sharp wit and brain in their head will know what I mean by THAT). Ok, off my soapbox. Oops is an upright AMERICAN company that delivers on its promises. Thank you.

03/24/12

Great job - ask for Doug

by Calyncoug

I just got my carpet thoroughly cleaned and it has never looked better. A guy named Doug from Oops did an amazing job - he looks like one of the "Sons of Anarchy!" lol. He was a super hard worker and got along great with my husband as he rides Harleys too. He worked his butt off and then kindly refused (!) the tip we offered and said all he wants is for us to pass on the good word. So here I am! If you want a great job by a cool guy call and ask for Doug. Thanks again.

03/12/12

Wait a minute here...

by noobama12

I am supremely glad I decided to write a review at this time, especially after reading the last review from a Berry listener. I too am a faithful listener of Mr Berry and do take into consideration his endorsements. Thus I too had Oops come to my home for a trial cleaning if you will. Doug was the gentleman that arrived, early I might add, and was truly the hardest working carpet cleaner I have ever seen. I too have lived all over these United States and have witnessed cleaning the country wide and this company is by far the best. In regards to the "upsell" - Doug explained my options thoroughly and I proceeded to have my downstairs area cleaned to his recommendation. I am able to make my own decisions based on the information provided to me, and did so. Because of his exceptional work I will be having him return to complete the upstairs portion of my home. Oops is the great American company that Michael Berry endorses, and are exactly what you represent them to be. Let the buyer beware and if you are not comfortable with an "upsell" then say no. It is not rocket science. I realize this is a public forum, but good grief! Let Oops come to your home and wow you too. Thanks Doug!

03/04/12

Michael Berry is absolutely wrong and I like Mr. Berry

by WWII

Dear Michael,

Many of us listen to your show(s) and find you as a credible personality when you make recommendations. On this basis I believe you should be aware of the practices of Oops Steam Cleaners. They are not at all what you represent them to be. They try to up sell the entire time you talk with them. The $99.00 (now ($139) special does not include much of anything. After I agreed to $247.00 to clean 3 rugs they tried to charge almost $400.00 when they finished. I refused to pay. After they cleaned the rugs they rolled up two of them. I was there when my wife asked if this was going to damage the rugs and they said they were dry and not a problem. Last week my wife had an appraiser out to look at the rugs and they were ruined. We called the company and the owner came out to look at the rugs. In that meeting I was not there but talked to him over the phone. I explained to him what had happened and he called me a lair. I explained to him we questioned rolling them up and he said his people know better. I then said if we did request it why did they not mention it would be a bad idea to roll them up…they are the professionals. (We did not make the request to roll them up and in fact has made space available for them to dry.) After the liar comment I told him to get out of my house.

I have lived in four Texas cities and Manhattan. I have had rugs cleaned in all of these cities and at no time have I ever been as hustled as I was by Oops. It is my recommendation you drop your personal recommendation as I believe it will undermine your own credibility to your listeners.

In summary:

The base service means they show up.

They are not on time.

They up sell constantly.

Once a price is agreed on they try to charge more.

They rolled up a wet rug stating it was dry and not a problem.

They lied to us.

They called me the customer a liar.

These are not the kind of people you want to recommend to go into the homes of your listeners.

02/27/12

Job well done

by OTBgame

I had Oops do some pet stained carpeting two weeks ago. First , Chris was a hard -working friendly young man who did the work. He was informative about carpet care and gave no hard sell for extras. The pricing was very fair and the results were very good. I' ll have them back to do my cermic tile . HIGHLY RECOMMEND.