Sugarbaby's Cupcake Boutique

07/27/09

Expensive and uninspired

by Greenswizzle at Citysearch

Sugarbabies would be wise to spend less time abusing customers on Citysearch (and rating themselves 5 stars in the process) and more time working on their customer service. Every time I have been in there they have either been frosty, slow, unavailable, or all three. The prices are too expensive even for River Oaks considering the quality of the cupcakes- good, but nothing special, and the selection tends to be poor on busy days. 'Quality ingredients are expensive' only goes so far. I am glad I've found better bakeries in Houston!

• Pros: Decent cupcakes, cute decor
• Cons: Price, customer service, attitude

07/14/09

Not impressed

by Urbana at Citysearch

So I decide to bring my daughter to this cupcake place finally and we walk in with no one behind the counter. Me and another customer who was already inside look at each other in confusion but no one shows up. Not sure how long I waited but probably enough time to get a cupcake without paying for it! Finally a girl shows up from the back, looks down most of the time and doesn't even say anything to us besides "what would you like?"

Now, I am not much for writing reviews and needless to say, I think reviews are biased most of the time. But honestly, I left this place wondering how much longer can a business continue running with this kind of service?

To my own curiosity, I start reading reviews about bad customer service and then I see this most recent review the other day about recent service and I ask myself: should I be surprised about comments concerning the staff since I had my own personal experience at this cupcake place?

My daughter was happy getting a cupcake but I don't think we will be coming here anymore. I have been to fast-food places that have better customer service.

• Pros: My kid liked it
• Cons: service

01/21/09

Poor Customer Service

by yume2184 at Citysearch

Their customer service is just a few notches up from a fast food chain. Their staff is inhospitable and cold, preferring to be efficient than to be friendly. I expect a small business to have good customer service, that's not the case for this one, hence the rating.

With so many cute designs for cupcakes, this bakery opts for a simple presentation. The presentation isn't intricate or creative. As far as the cupcake flavor, it is average.

The Victorian decor is the only thing I really like about Sugarbaby Cupcake Boutique.

• Pros: decor
• Cons: parking, customer service

08/22/08

Sub-Par for a gormet bakery

by kingwoodnik at Citysearch

I never, ever, post reviews on places that I go - good or bad. But I had to this time. I must say that I agree with those posts which say the cupcakes are dry. I went to each lunch with a co-worker of mine and when we passed Sugarbaby's I said we must stop on the way back to pick up a treat for our afternoon coffee. We bought the the Dippety Do Dah, the Lemon, the 24 Carat Cake, the Chocolate Rouge, the Neopolitian, and the Pina Colada. I know from experience that chocolate cake in general can be difficult to make moist. But all of the ones that we chose were dry. In addition, the cake itself was "flat" no really flavor to it. You almost needed the too sweet frosting to compliment the no flavor cake. We won't be back...because we were both very disappointed.

• Pros: Atmosphere
• Cons: Not very good

02/02/08

Great Presentation, cute store, not so great price or taste!

by ilovecupcakes at Citysearch

Okay, OK Houston lets get real here this place is really good at one thing; and that one thing is not being consistent. Lets just say for $3.00 a pop they better be good and be good every time. I am a cupcake lover and I love Sugarbabies for the ambiance and presentation and that is about it. The red velvet is normally always awesome, and the strawberry is good sometimes,,,however when it comes to all of the other flavors save your money( F.Y.I the vanilla is the worst)! They are always dry, and the butter cream icing in GROSS! Oh one more thing get some friendlier employees. Really for the price of these cupcakes if i can afford em I deserve some friendly faces!!

Response from this business

ilovesug– February 11, 2008 at 14:35:12 PST

There's a phrase we use - as do many food businesses - "if you enjoyed your experience, please tell your friends...if you didn't, please tell us." Sadly, some customers are more comfortable going to review boards & sharing their opinions than telling the people that REALLY do care and value what you think - the business owners. We?re the ones that actually use your feedback to make improvements for your benefit, our benefit, & to the benefit of all our customers.

That being said, we apologize for the inconsistencies, and plan to use your comments in our staff meetings so that we can work on the topics you addressed. Please be aware that baking from scratch without ?chemical enhancers? can be extremely temperamental, especially in Houston?s climate, and our bakers? goals are quality products everyday. Service issues, there is no excuse for, & this will be addressed immediately. We hope you?ll choose to visit us again, & please don?t hesitate to give us your comments personally.

01/28/08

Pretty to look at....

by cam1978 at Citysearch

Had these cupcakes Saturday night for a friends' b-day. Must say beautiful presentation. I tried one of the red-velvet cupcakes. Dry and bland. I can make them better myself. Cream cheese frosting was good though. Can't speak for the other varieties. May give them another chance to see if just the red velvet was dry or if that's how all their cupcakes taste.