Sugarbaby's Cupcake Boutique

10/16/09

Good Cupcakes, Horrible Customer Service...

by Kimberly W at Citysearch

I love Sugarbabys cupcakes however I found them unrealistic with the fact that they will close early at the drop of a dime. When I think back, they've never really been happy to see me coming as the customer service is always less than mediocre.

I requested to meet my event planners @ their location and gave Sugarbaby's 24 hours notice. The manager Dana told me to call them just in case they close. My event planners arrived @ 5pm and they were closed!!! It upset me because I told the manager a day before that I was PRE-PAYING for 3-4 dozen and feel that they should have taken my phone number. As a black woman I am upset and will never buy their cupcakes again. I'm not saying they are racist but I feel like if I were white they would have gotten my number and stayed open. No more cupcake runs a couple times a week :-(

• Pros: Less than a mile from my house...
• Cons: Rude...Doesn't realize the value of a customer...

Response from this business

ilovesug– October 21, 2009 at 15:36:50 PDT

It is disheartening to read this- we try so hard to satisfy EVERY client. To avoid upsetting clients that walk into a store that says OPEN only to find we ran out of cupcakes early, our posted store hours are 9-7 or till we run out. Clients often say they may come by but do not, and some clients find it pushy for us to call and ask if they are coming, so we suggest clients call us before they come if late in the day, as Dana suggested the day prior. Had we known you were on your way, we would have certainly waited for you.

Insinuating that your race had anything to do with our decision to close early, when there was no confirmation when or if you were coming, is completely inappropriate and hurtful. To put things into perspective, we are major supporters of the Positive Black Male Association (among other programs) & our Christian faith guides us to appreciate ALL people. This is an example we set for & with our staff and we are sure our clients & community would attest to that.

07/11/09

Need to work on customer service

by Shavon at Citysearch

I have been several time to Sugarbaby's and the customer service has been less than mediocre. You walk in without any of the young ladies greeting you. I always gave it another try but then when I was standing there waiting for someone to help me and saw one girl just leaning against the counter not even bothering to ask if I needed help while another young employee was helping a customer out, I finally realized these young ladies may like working at a cupcake place (who wouldn't!) but they sure don't know how to simply greet customers. When I asked to speak to the manager, the young lady at the cash register instead of HANDING me my VISA back to me, she threw it down on the table and rolled her eyes. Not kidding!

Her excuse to me was she thought I was with someone else but I asked her why she didn't simply ask me? I talked to the owner, Bridgette finallly about customer service but she didn't seem too concerned. Apparently, there was a little party going on in the other room that she told me they were busy with. I guess when they have parties, customers come second.... Beware!

• Pros: Nice decor
• Cons: Young staff needs to greet customers better

06/12/09

Very disappointed

by krispatt at Citysearch

I was so excited to find Sugarbaby's. I took my two daughters there for a sweet afternoon. We ordered a vanilla cupcake and a chocolate cupcake. The presentation in the case was impressive. However, the cupcakes were less than gourmet. They advertise "Madagascar vanilla" and other flavorings. However, the vanilla cupcake was not edible. It had the distinct flavoring of licorice and tasted as though someone had accidentally dumped several bottles of flavoring in the cake. Terrible indeed. The chocolate was okay but even my chocoholic daughter only at half. Very disappointing to say the least. You would fare better at the grocery store with Duncan Hines.

I did ask one of the staff what the sharp flavor in the vanilla cupcake was and she acted as if I were asking for directions to Mars. She said she had not tried it and had no clue what they put in it. Hmmm.

Thankfully the Chocolate Bar is right around the corner from here. We left, went down to the chocolate bar, and had a real dessert.

• Pros: Cute building
• Cons: Terrible cupcakes

01/17/09

Beautiful atmosphere, not so happy about the cupcakes!!

by madeline0134 at Citysearch

I AM A SUGAR FREAK. AND WHEN I SAW HOW ADORABLE THIS PLACE LOOKS I THOUGHT THERE WAS NO WAY I WOULD BE DISAPPOINTED. BUT UNFORTUNATLY, I WAS NOT PLEASED AT ALL NOT EVEN A LITTLE. I BOUGHT A DOZEN BECAUSE THE PRESENTATION OF THE CUPCAKES AND THE NAMES SEEMED YUMMY. WE CHOSE A VARIETY, AND NEITHER MY LITTLE BROTHERS (WHO LIKE ANYTHING SWEET) NOR ANYONE ELSE IN MY FAMILY ENJOYED THEM AT ALL. SORRY BUT I HAVE TO SAY THAT I WILL STICK TO MY HOMEMADE CUPCAKES..

• Pros: THE PLACE IS GREAT FOR PICTURES.
• Cons: THE CUPCAKES ARE NOT GREAT

06/23/08

I wanted this place to be so good!

by l0veeisha at Citysearch

After looking at the Sugarbabies website for days and drooling over the cupcakes i decided to make a short trip to the shop. When i walked in i was greeted to the smell of butter and the beautiful pink and black design. I purchased four cupcakes and rushed home to eat them. THEY WERE DRY EXTREMELY DRY! They tasted like they had been sitting out for over three days. I was so shocked by this that i let my roommate try two she agreed that they were also horrible. I would never recommended this bakery to anyone.

• Pros: The shop is very girl friendly
• Cons: The cupcakes are not good.

02/10/08

Better From a Box

by moxie19 at Citysearch

Honestly in all fairness, I did not like these cupcakes at all. I would rather make them from a box than eat these ever again. They are very dry and the frosting is thick and greasy. Kind of like sweetened Crisco. I tried the vanilla, red velvet and chocolate. I was displeased by all three. The place is beautiful, but its quality not the presentation of the store that counts in my opinion. My friend and I who had been waiting for the boutique to open were very let down. I have high hopes that we will get a Sprinkles cupcake shop here!

Response from this business

ilovesug– February 11, 2008 at 15:24:55 PST

Moxie - We honestly apologize that our desserts were not to your liking. We take all feedback to heart & use it towards making improvements daily. If you prefer boxed cake mix, please keep in mind that those boxes are loaded with additives and preservatives, none of which we use, and they also produce a very different texture and flavor than cupcakes made from scratch like ours. Our icings are made with only real ingredients ? butter, sugar, pure vanilla, etc. - so we can guarantee you won?t find Crisco in our shop, & that does make our icings richer than the fake whippy stuff elsewhere. We bake fresh daily, & donate any leftovers, if there are any, to guarantee only fresh product for our customers. I doubt many bakeries can say that.

We realize that we can not please everyone, & readers should know that the 3 flavors that this visitor disliked are the same ones our many regulars come back for time & time again. We hope Moxie will give us another try sometime.

01/08/08

Dry Cupcakes

by amy99 at Citysearch

My co-workers and I went here this afternoon for an afternoon treat. We were all looking forward to trying some cupcakes, and we were highly disappointed when we finally tasted them. Yes the cupcakes look delicious and the frosting was tasty, however all 4 of the cupcakes ordered were very very dry. The vanilla cupcakes tasted like cornbread! I don't know if this was just a slow day or what, but I don't think any of us will be returning.

• Pros: Decor was nice, service was friendly
• Cons: Cupcakes were dry

10/23/07

SAVE YOUR MONEY - go at your own risk - Awful!

by dynosore at Citysearch

Yes the place is cute -- but you can't eat "cute". We purchased several different cupcakes -- each one was stale, hard, and just awful. The icing was OK but way too sweet. At $3 each one expects to be wowed. Their product will leave you anything but. I never plan to return and suggest you save your money and go somewhere else.

• Pros: cute place
• Cons: cupcakes are dry, stale, and just awful

09/28/07

Great name ... Bland cupcake

by yummy316 at Citysearch

Wow ... Beautiful store inside and outside, plenty of seating, quick service (without a smile, though)... Gorgeous cupcakes! We bought 6 different cupcakes and all were dry / bland. How could such beautiful individual cupcakes be so horrible? I don't think we'll make the trip back -- unless we want to buy a cake stand. So sad, we were really looking forward to those cupcakes.

• Pros: Beautiful cupcakes
• Cons: Bland cupcakes