01/28/08

Pretty to look at....

by cam1978

Had these cupcakes Saturday night for a friends' b-day. Must say beautiful presentation. I tried one of the red-velvet cupcakes. Dry and bland. I can make them better myself. Cream cheese frosting was good though. Can't speak for the other varieties. May give them another chance to see if just the red velvet was dry or if that's how all their cupcakes taste.

10/22/09

Mmmm, Mmmmm Good!!!

by Jessy85

I recently visited Sugarbaby’s to see just what all the talk was about and I must say that Sugarbaby’s is brilliant. The moment I walked in the door I was greeted with smiling faces and great attitudes from the floor staff. It was not hard to see the hard work and great detail that the kitchen staff so ever delicately put into each cupcake. It is however a little hard to look at the beautiful work when you are drooling on yourself. These are truly some of the best cupcakes I have ever eaten. I can’t tell you how nice it is to walk into a place where you feel the staff is glad to see you. I also love that the owner herself does not hesitate to ask you how everything is and if there is anything they could do better; I know because I was the one she asked. The above are just some of the reasons why I am now a faith customer of the Sugarbaby’s RAVE!!! I would highly recommend Sugarbaby’s to any one at any time that is if they are willing to take me when they go!!!!!!

10/20/09

Love this place

by Coco09

I am a frequent customer at this place and love the cupcakes. I pick them up for clients and they love them as well. You can't find a better place. The customer service is great and they always have my order done right and on time. I highly recommend this place to anyone looking for cupcakes! The pumpkin spice is great for fall!

• Pros: customer service,best cupcakes in town

10/16/09

Good Cupcakes, Horrible Customer Service...

by Kimberly W

I love Sugarbabys cupcakes however I found them unrealistic with the fact that they will close early at the drop of a dime. When I think back, they've never really been happy to see me coming as the customer service is always less than mediocre.

I requested to meet my event planners @ their location and gave Sugarbaby's 24 hours notice. The manager Dana told me to call them just in case they close. My event planners arrived @ 5pm and they were closed!!! It upset me because I told the manager a day before that I was PRE-PAYING for 3-4 dozen and feel that they should have taken my phone number. As a black woman I am upset and will never buy their cupcakes again. I'm not saying they are racist but I feel like if I were white they would have gotten my number and stayed open. No more cupcake runs a couple times a week :-(

• Pros: Less than a mile from my house...
• Cons: Rude...Doesn't realize the value of a customer...

Response from this business

ilovesug– October 21, 2009 at 15:36:50 PDT

It is disheartening to read this- we try so hard to satisfy EVERY client. To avoid upsetting clients that walk into a store that says OPEN only to find we ran out of cupcakes early, our posted store hours are 9-7 or till we run out. Clients often say they may come by but do not, and some clients find it pushy for us to call and ask if they are coming, so we suggest clients call us before they come if late in the day, as Dana suggested the day prior. Had we known you were on your way, we would have certainly waited for you.

Insinuating that your race had anything to do with our decision to close early, when there was no confirmation when or if you were coming, is completely inappropriate and hurtful. To put things into perspective, we are major supporters of the Positive Black Male Association (among other programs) & our Christian faith guides us to appreciate ALL people. This is an example we set for & with our staff and we are sure our clients & community would attest to that.

08/05/09

This place is FABULOUS!!

by iammykidsmom

I had frequented another well-known dessert place off of Kirby for years. They did have 2 different cakes that I would get slices of sometimes that I really liked. But I was never super impressed with their cupcakes. I kept buying them from time to time wanting to like them, but they just didn't do it for me. Had a strange artificial taste to them. Same with their cookies and bars. I tried Sugarbaby's about a year ago and FELL IN LOVE. They are now my obsession. I am a marketing rep and take treats to clients. I now use Sugarbaby's exclusively for this. I have actually had clients admit to sending me business to get the "thank you treat" from Sugarbaby's that they know I'll bring. They all LOVE this place!! The cupcakes are perfectly moist, ALWAYS. They taste homemade, nothing artificial about them. I hope that NEVER changes. I love everything I have tried, but my personal faves are S'mores, Strawberry, Dippety DooDah, and Black Tie Affair. They also sell Dean and Deluca coffee that I buy by the bag and have not been able to find anywhere else in Houston. Use to have to stock up when I went to Kansas City where they have a store. I read the other reviews and don't know how in the world those people could possibly be talking about the same place! I do not know Bridgette, the owner, personally, but I do know her husband through business and know that they are a wonderful family and VERY kind people with a heart for our community and making this world a better place. Just a tip on parking, I don't even try to park on the street in front of store anymore. I always go to back. It's easier. Now to address the service of the staff. They are usually not

"chipper" or real friendly, but they are still certainly polite and professional and I have never been treated rudely. It is SUPER CLEAN everytime I go and that is a BIG thing with me. I'm VERY picky about that. God bless you Jeff and Bridgette and keep up the good work!

• Pros: Adorable place. Awesome cupcakes!
• Cons: A tad pricey.

08/04/09

Lovely, lovely, lovely

by Jani

I had my daughters birthday party here in their private cupcake room. It was perfect for a simple party for a two year old. All of our friends loved it too. I think I may have my birthday party here as well. Cupcakes AND champagne.

• Pros: Well......cupcakes

07/29/09

Good cupcake place!

by DogLvr713

Sugarbaby's cupcakes are perfect!! While the store and decor isn't exactly my style, I love the cupcakes and the way they look! The carrot cake is my favorite- it is super moist and the creme cheese icing is to die for. The chocolate cupcake is very sweet and with the vanilla icing it is a little too sweet for my taste.

I disagree with other reviews about the customer service- thats actually why I decided to write a review- I think the employees at Sugarbaby's are nice and pleasant and have always seemed to go out of their way to make the customer happy.

• Pros: Carrot cupcake and Cheesecakes!!
• Cons: Parking is rough, a little pricey.

07/28/09

SWEET!

by DavidLMerryman

The cupcakes at Sugarbaby's actually taste like cupcakes. They hearken back to a simpler time when less busy lives allowed for baking at home - a time when a cake stand full of cupcakes might have greeted you when you arrived home from school. While mothers' lives today are often hectic and filled with either a demanding career or the demanding schedules of their children - or both, home-baked cupcakes are still an option. Bridgette and her Mother have taken over where your schedule has dropped the proverbial 'baking' ball. Their cupcakes are clearly a labor of love, and they taste like it. The Mother/Daughter team develop each cupcake along with their accomplished staff of bakers, most with a culinary background or at least (most) a love of baking. The cupcakes are moist and tasty and perfectly imperfect, they bare the mark of their maker's hands. They are not products of a CHAIN, perfectly packaged and glossy (although the packaging is great-looking), but tasty cup-sized cakes that TASTE better than they look, not the other way around.

• Pros: simply the best in town
• Cons: I hate it when they run out....

07/28/09

Nice place for a sweet treat

by rbb152

Sugarbaby's is a great place for an afternoon "sweet" that isn't too much or too little. I especially love the Black Forest cupcake, but all that I have tried have been good. Contrary to the comments by some of the previous posters, I have never had bad service and have not observed staff members behaving rudely or ignoring customers. The staff are professional and don't get cutesy or act like the customer is their long lost best friend, but they are not "cold" or indifferent.

• Pros: Good selection of cupcakes; good service
• Cons: Little pricey

07/27/09

Expensive and uninspired

by Greenswizzle

Sugarbabies would be wise to spend less time abusing customers on Citysearch (and rating themselves 5 stars in the process) and more time working on their customer service. Every time I have been in there they have either been frosty, slow, unavailable, or all three. The prices are too expensive even for River Oaks considering the quality of the cupcakes- good, but nothing special, and the selection tends to be poor on busy days. 'Quality ingredients are expensive' only goes so far. I am glad I've found better bakeries in Houston!

• Pros: Decent cupcakes, cute decor
• Cons: Price, customer service, attitude

07/14/09

Not impressed

by Urbana

So I decide to bring my daughter to this cupcake place finally and we walk in with no one behind the counter. Me and another customer who was already inside look at each other in confusion but no one shows up. Not sure how long I waited but probably enough time to get a cupcake without paying for it! Finally a girl shows up from the back, looks down most of the time and doesn't even say anything to us besides "what would you like?"

Now, I am not much for writing reviews and needless to say, I think reviews are biased most of the time. But honestly, I left this place wondering how much longer can a business continue running with this kind of service?

To my own curiosity, I start reading reviews about bad customer service and then I see this most recent review the other day about recent service and I ask myself: should I be surprised about comments concerning the staff since I had my own personal experience at this cupcake place?

My daughter was happy getting a cupcake but I don't think we will be coming here anymore. I have been to fast-food places that have better customer service.

• Pros: My kid liked it
• Cons: service