Sugarbaby's Cupcake Boutique

07/13/09

Response to Shavon's review posted 7/11/09

by sugarbabys at Citysearch

Because Citysearch limits the length of owner's responses to reviews, I am posting my response here. Our conversation at the store obviously didn’t ease your feelings about the situation, and so I feel it’s important to say there are 2 sides to every story. There was some confusion at the time you came by as some new staff members were just arriving and the store was a little hectic at the time, but no particular group of customers is ever more important than another as you have insinuated. The girl you say was “just leaning against the counter” had just walked into the service area and was asked by another staff member to go to the register and ring up sales while others helped get orders boxed for customers. The rude comments you used to get her attention (and the attention of all the other customers around you that you basically took precedent over) made everyone uncomfortable, and the continued comments to the other staff member that checked you out were really uncalled for. We always try to help everyone as quickly as possible and the staff mistakingly thought you were with the man standing next to you (that had comments of his own about your parking lot etiquette).

While I can’t verify exactly what happened with the credit card, I will say this: It is the responsibility and standard of our staff to be as helpful, courteous and friendly as possible, and I think that our customers would tell you that IS the service they receive when they come to visit us. It is not however anywhere in the staff job description that they have to tolerate sarcasm just for the sake of making a sale. That's certainly not what we are in business for. Your demands that you were “due an apology” from someone that was honestly upset by your actions towards her and her co-workers was a little confrontational, and my attempts to hear your comments and apologize for the misunderstanding were unwelcomed as you left the store exclaiming you were going to “tell everyone” what a bad experience you had anyway. Quality and customer service is indeed very important to me and is the main reason I personally have been physically in the store 99.9% of the days we have been open for business. I am honestly sorry to hear that you have formed a negative opinion about our service, but it may be best that we both agree that we are not the dessert shop for you.

• Pros: great little cupcake shop

07/11/09

Need to work on customer service

by Shavon at Citysearch

I have been several time to Sugarbaby's and the customer service has been less than mediocre. You walk in without any of the young ladies greeting you. I always gave it another try but then when I was standing there waiting for someone to help me and saw one girl just leaning against the counter not even bothering to ask if I needed help while another young employee was helping a customer out, I finally realized these young ladies may like working at a cupcake place (who wouldn't!) but they sure don't know how to simply greet customers. When I asked to speak to the manager, the young lady at the cash register instead of HANDING me my VISA back to me, she threw it down on the table and rolled her eyes. Not kidding!

Her excuse to me was she thought I was with someone else but I asked her why she didn't simply ask me? I talked to the owner, Bridgette finallly about customer service but she didn't seem too concerned. Apparently, there was a little party going on in the other room that she told me they were busy with. I guess when they have parties, customers come second.... Beware!

• Pros: Nice decor
• Cons: Young staff needs to greet customers better

06/12/09

Very disappointed

by krispatt at Citysearch

I was so excited to find Sugarbaby's. I took my two daughters there for a sweet afternoon. We ordered a vanilla cupcake and a chocolate cupcake. The presentation in the case was impressive. However, the cupcakes were less than gourmet. They advertise "Madagascar vanilla" and other flavorings. However, the vanilla cupcake was not edible. It had the distinct flavoring of licorice and tasted as though someone had accidentally dumped several bottles of flavoring in the cake. Terrible indeed. The chocolate was okay but even my chocoholic daughter only at half. Very disappointing to say the least. You would fare better at the grocery store with Duncan Hines.

I did ask one of the staff what the sharp flavor in the vanilla cupcake was and she acted as if I were asking for directions to Mars. She said she had not tried it and had no clue what they put in it. Hmmm.

Thankfully the Chocolate Bar is right around the corner from here. We left, went down to the chocolate bar, and had a real dessert.

• Pros: Cute building
• Cons: Terrible cupcakes

05/18/09

Best Cupcakes Ever!

by NavySis0925 at Citysearch

We've been to Sugarbaby's several times when I was downtown for medical testing. It was a bright spot in otherwise stressful days. We've been so consistently impressed with the quality of food, the presentation, the atmosphere, and the delightful staff that we decided to place a custom order for our daughter's first birthday. Sugarbaby's did not disappoint! We ordered three dozen mini cupcakes, 12 red velvet with cream cheese frosting, 12 vanilla with pink frosting, and 12 chocolate with purple frosting. Each cupcake had a tiny fondant circle on top with a "1" piped on it. I was thrilled when I saw the cupcakes-- the bakery had gotten every detail perfect, and they were so delicious. I've had unsatisfying experiences with grocery store bakeries, and I didn't have any of those issues with Sugarbaby's. We will continue to be repeat customers. Please don't pay any attention to the negative reviews that have been written-- they're absurd!

• Pros: unique presentation, great taste, friendly staff
• Cons: a little pricey

03/03/09

Great cupcakes!

by gabbyso at Citysearch

The red velvet cupcakes are outstanding! The icing is perfect... not too sweet but just right! The place is adorable too! Definitely check it out!!!

• Pros: Great cupcakes

01/21/09

Poor Customer Service

by yume2184 at Citysearch

Their customer service is just a few notches up from a fast food chain. Their staff is inhospitable and cold, preferring to be efficient than to be friendly. I expect a small business to have good customer service, that's not the case for this one, hence the rating.

With so many cute designs for cupcakes, this bakery opts for a simple presentation. The presentation isn't intricate or creative. As far as the cupcake flavor, it is average.

The Victorian decor is the only thing I really like about Sugarbaby Cupcake Boutique.

• Pros: decor
• Cons: parking, customer service

01/17/09

Beautiful atmosphere, not so happy about the cupcakes!!

by madeline0134 at Citysearch

I AM A SUGAR FREAK. AND WHEN I SAW HOW ADORABLE THIS PLACE LOOKS I THOUGHT THERE WAS NO WAY I WOULD BE DISAPPOINTED. BUT UNFORTUNATLY, I WAS NOT PLEASED AT ALL NOT EVEN A LITTLE. I BOUGHT A DOZEN BECAUSE THE PRESENTATION OF THE CUPCAKES AND THE NAMES SEEMED YUMMY. WE CHOSE A VARIETY, AND NEITHER MY LITTLE BROTHERS (WHO LIKE ANYTHING SWEET) NOR ANYONE ELSE IN MY FAMILY ENJOYED THEM AT ALL. SORRY BUT I HAVE TO SAY THAT I WILL STICK TO MY HOMEMADE CUPCAKES..

• Pros: THE PLACE IS GREAT FOR PICTURES.
• Cons: THE CUPCAKES ARE NOT GREAT

01/14/09

yummy cupcakes!

by kcarrasco at Citysearch

ok so I had been wanting to go to sugar babys for a while now but was relying on the reviews to much. It was my b-day today so i decided to be a little daring. My husband and I went in the afternoon and to my surprise I loved the cupcakes! I had the va va vanilla w/chocolate buttercream the icing was so yummy creamy and sweet but not to sweet and the cake part was perfect ,nice and moist and it evened out the sweetness perfectly! The staff was so curteous and helpful. I really enjoyed my cupcake and it was a cute little shop. my b-day treat was great!

• Pros: cute shop, yummy cupcakes
• Cons: little pricey for sweets

12/15/08

Hooked on Sugarbaby's

by happyfeet123 at Citysearch

I found out about Sugarbaby's through word of mouth, then was given a sample of Rouge Velvet and S'mores. The icing is what will make get you hooked. It is buttercream, piled on, delicious. In the next week, I introduced 3 others to Sugarbaby's. My fiancee and mother loved the mini bundt cake with chocolate ganache icing. My mom is super-picky and loves to criticize-- she ate her own bundt cake and stole some of my fiancee's. My daughter and I have tried different flavors every time: Va-Va Vanilla, Carrot Cake (Unbelievable!!!), and Chocolate covered strawberry. My little girl loves to go there after I pick her up from school and we have a nice time sitting at the bar by the window and people watching while we spilt the cupcakes. I personally think Sugarbaby's is super-yummy, very special, and I look forward to making it a stop for me and my little girl, or to give the cupcakes as gifts in the future. I implore those who read these reviews to determine where they want to go, look at all of the reviews, but to understand that I am a super treat fiend, and I wouldn't lead you astray. If you love buttercream icing then you don't have to think twice. Get your glass of milk and head to Sugarbaby's

• Pros: Buttercream

11/03/08

BEST CUPCAKES EVER

by jleighm at Citysearch

I love going to Sugarbabies and I recommend it to everyone I know! I have had the Velvet Rogue Cupcakes, Carrot Cake, Va-Va Vanilla, and other and everytime I am happy. I ordered the Velvet Rogue for a party with some friends and they were ready right on time, I even had a few left over and they kept well for a few days while I snacked on them. Everyone who works there is nice and it is never a disappointment!

• Pros: Dessert
• Cons: Parking