Midtown Retreat Salon & Day Spa

10/23/09

Bad Experience with facial

by houstonsl at Citysearch

I went for a facial and it was a poor experience! The aesthetician was not friendly, not gentle with my skin and did not ask me anything about my skin or what I was looking for before she began. The thing that irritated me the most was that she left the room SEVERAL times for up to 10 minutes. Extremely Unprofessional! Once she had the steam on my face and after several minutes I my face was hot and sweating and i asked her to turn it down, only to realize that she wasn't in the room. Any other time I've had a facial, if they are letting a mask sit on your face or letting the steam work, they atleast rub your shoulders or something during that time. The fact that she left the room repeatedly to do who knows what, was poor service. And when I went to pay, the price was higher than what was quoted on their website. When I asked the girl at the front desk about this, she said that price was probably for Men. What?!? DO NOT GO HERE FOR A FACIAL! I WILL NEVER GO BACK FOR ANY KIND OF SERVICE.

• Pros: location
• Cons: staff, quality of service

10/03/09

THIS PLACE IS THE BEST

by ladybldr at Citysearch

I love this place. They make me feel like a queen.

Chantel THANK YOU! You are the best stylist ever.

• Pros: Best of Everything
• Cons: Next to a pizza place (hahaha)

02/20/09

Poor service!

by turtles55 at Citysearch

Received my first massage here, and I must admit that I was not impressed. I didnt feel any different when i left nor did i feel anything spectacular while i received the massage. I received a spa package certificate and let me just say after receiving the services i.e. mediocre mani/pedi, a facial and massage, I would not have personally paid for any of these services at this establishment. I arrived 30-40 mins early and still wasnt serviced until 15 mins after my appt. I felt like everything was disorganized and the services were not impressive. I will say the customer service was excellent but that does not make up for the actual quality of the services received. I wouldnt recommend this place!

Response from this business

midtownretreat– March 11, 2009 at 10:24:16 PDT

First of all, I'd like to thank you for choosing Midtown Retreat Salon and Day Spa. It is most unfortunate that your first visit with us was not as impressive and what you might not have expected. I do apologize for any inconvenience. Lately, there's been changes in our management and we had some new hires who may be undergoing training and your visit might've been on the holiday weekend of Valentine's. Holidays are busy everywhere, so this may have affect on their performance. In either case, we believe this is absolutely no excuse!!... which is why we would like to invite you back for some complimentary work and perhaps makeup for the services that left you you dissatified. At Midtown Retreat, we feel everyone should deserve the best for their money's worth and we try to do our best to keep you happy. Please email us at midtownretreat@yahoo.com so that we can accomodate you on this matter.

11/07/08

Massage Services!

by AdamS22 at Citysearch

OMG! Is it really possible to have found the "perfect" therapist? I dont know, but i think i'm pretty close to that. First, I normally dont write reviews on places i've gone, although I read up on them to help me decide on where to go...but I dont regret this at all. I came here to get a massage and my therapist was awesome! It's tough to find a place around this area and pay good money to get a great service, but man, oh man...will you ever get your monies worth here at midtown retreat...at least with the massage...and with Eddie!

He was my therapist and he was fantastic...ladies, this is the man you want...TRUST ME!!!!!!!! i have gotten massages for years; especially, in this area and the prices are astronomical and the workman mediocre at best, but he is phenomenal.

Normally, I dont say anything about the service after it's done, but there was no way that I could not I had to let him know what i thought about him. He was a little surprised to hear about so many complaints i've made about so many other "spas". But he was very humbled.

I recommended my husband to come in that same day to try him out...but he was booked up...he got in the following day and my husband wants to see him as well....

PEOPLE...if you are reading this, seriously give it a try...i can guarantee you that you will love him as much as my husband and i have.

Eddie...see you soon!

• Pros: Right in Midtown, prices, nails, all in one stop shop
• Cons: not more of Eddie my massage therapist :(

09/08/08

GREAT place!!!!

by bennyslur4391 at Citysearch

I was referred into midtown retreat to see Chantil, who is both a hair stylist & massage therapist. I have been in several times now to get a haircut, along with a massage, & it has been a wonderful experience everytime. She is GREAT!!! The whole staff is nice as well and always very welcoming. I look forward to my visits in there.

• Pros: Staff,Atmosphere

05/07/08

I finally found "my hair stylist"

by jhopkins1 at Citysearch

Kim my "new found" hair stylist, rocks!! I have been searching for a hair stylist that is meticulous to details and has an eye for style. I am very difficult to please when it comes to my hair. She's the best I have been to and I'm excited to come back again for my next appointment. I'm going to highly recommend her to everyone who is always looking for a better hair stylist. ***major kudos to Kim***

• Pros: ambience, skill, staff, hair stylist
• Cons: n/a

05/06/08

Oscar winning hair stylist

by annattrieu at Citysearch

If there was a Oscar to be given out for the best hair stylist...Kim would win it!!! *hands down* I highly recommend Kim for her creative initiution. Her talent is also very versatile, she can work with all hair types. When I come for my routinely visit, I would be clueless as to what I want. But Kim has great ideas. You'll be walking out of the salon feeling like a "SuperStar"!

• Pros: Easy access to location in midtown area.
• Cons: N/A

05/06/08

Kim is the best!

by AmandaT81 at Citysearch

I have been looking for years for someone who could handle my hair (VERY thick) and Kim has met the challenge. I wish she could do my hair everyday because no matter how hard I try it never looks as good as when she does it. I highly recommend her and I tell all my friends about her.

04/09/08

Houston has a winner!

by guerram3 at Citysearch

I would love to RAVE about Russ and the new place he is at; Midtown Retreat Salon and Spa. I lost my hairdresser a few months back when he moved to Houston. But recently had the pleasure of being in town and booking a haircut and color with Russ (MY HAIR GUY THAT MOVED). The Salon is very nice, relaxing and modern. Russ is still the absolute best at cut and color....after a few attempts of trying people back home in Fort Worth, NO ONE STILL COMPARES TO HIM! He is very friendly and knows what he is doing when it comes to cut and color. I can't tell you how much he is missed here in Fort Worth.....MIDTOWN RETREAT AND HOUSTON, YOU FOUND A GREAT HAIR HAIRDRESSER WITH RUSS!

• Pros: RUSS IS THERE!...LATE HOURS

03/14/08

the only salon I will visit in Houston

by nyar1 at Citysearch

I love Midtown retreat, its so intimate and everyone was really nice.. especially Thai and Mary.. very clean and modern, it really feeels like a retreat!~Lydia