09/26/09

Superb!!

by FashionQ

I tried all kinds of stores, catalogs, magazines... Winnie Couture had the most beautiful dresses and their service was top notch. Not a regular salon - definitely a fun store with a more relaxed atmosphere and a VERY helpful staff. Nobody's rushing you out the door, nobody's running back and forth between several customers at once. Plus, all the dresses I tried on were gorgeous, well made, and reasonably priced. Highly, highly recommend them to all brides and bridesmaids!

• Pros: Style, Selection, Custom
• Cons: Parking

08/18/09

GREAT store, staff and gowns!!

by atschroeder

When i first walked in I was greeted by a blonde girl..she was very welcoming and had me fill out an information card while she got my mom and I some water..the appointment was off to a great start! The store was GORGEOUS! Then my stylist, Jenna, greeted me and she was so helpful telling me about each style and what looked best on my body type. My appt was only supposed to be an hour and 15 minutes but they never rushed me out..in fact she spent two and a half HOURS with me!! I completely designed my own gown and Jenna sketched it out for me so I knew exactly what it would look like! This store is amazing..i HIGHLY recommend it..i even got an extra discount for purhasing the same day! I promise you wont be dissapointed.

• Pros: beautiful gowns and very helpful staff
• Cons: had to park far..

08/15/09

Shocked and offended

by rachis

I went to Winnie Couture Bridal Salon today based on their rave reviews, which say something like they're "Like a New York couture bridal salon..."

Well, I'm from New York and I'm a discerning consumer nearing her wedding date. I just happen to be in Houston this summer on business. I was in search of the perfect bridal shoe.

When I walked into the store, they had only one customer. Nobody came to the door to greet me, and and when I wandered in further, one of the two women working there didn't even look in my direction. Then, one of them actually walked right past me, without even acknowledging me. I was invisible. I don't remember the last time I'd been treated with such utter disrespect!

I'm still stunned by the way the staff dismissed me, and can't believe they passed up a potential customer, what with the "economy" and all that. I've given the city of Houston a lot of business this summer and wanted to remember my time here by getting my wedding shoes before I head back to New York (where there are plenty of "New York couture bridal salons").

If only the women working at Winnie's today had been the least bit open-minded, (like I have been during my stay in Houston).

I am really disappointed and now for further review purposes don't believe a thing about their "haute bridal fashion" after a glimpse of tacky rhinestone covered gowns and out of date veils before I couldn't take any more snobbery.

• Cons: Judgemental and rude staff

07/30/09

All Started from Bridal Extravaganza

by NWilliams

I got the pink and brown bag from the Bridal Extravaganza. When I first saw Winnie Couture at the show, I wasn't sure if they have any dresses that I like or in my price range. I then searched their website after getting the flyer from the show, made the appointment to go the next day. I wasn't quite ready to mak a decision so I brought my mom and Dad to went back the following Wednesday (because I wanted to take advantage of the coupon that I got from the show). My mom was almost in tear when she saw me on the dress. I knew that was the dress then, we stayed there almost 2 hours after the store suppose to close. The girl who helped me was so nice and sweet. I would definitely recommend this store!!!

• Pros: Good Price and Nice Dresses

07/05/09

Great Selection!

by BAbigailxoxo

I've been on the search for the perfect wedding dress all over Houston and the surrounding area outside of Houston.

For those of you coming in from out of town- make an appointment early! I called about a week ago for a Saturday appointment and they were completely booked. Fortunately, they had a cancellation at the last minute and were able to squeeze me in this morning, but I'd recommend calling way ahead of time to stay on the safe side (especially if you're planning on dress shopping during the weekend).

I'm sure all the other sales associates here know their stuff, but I'd recommend asking for Jenna! She's a wealth of knowledge, she knows the styles and she says it like it is....which I personally appreciate.

And as far as dresses go here the selection is pretty impressive. The Winnie Couture Flagship Store sure has a lot of gowns. If anything there are too many beautiful dresses to choose from here...I actually considered changing gowns every hour just so I could wear them all, but then I remembered I'm neither a celebrity nor billionaire.

• Pros: Many different styles to choose
• Cons: Call early - fittings by appointment

07/02/09

One of a kind dress!

by WJones

The consultants at Winnie Couture are amazing. They truly care about their brides and finding the perfect dress. My mom and I looked at every bridal store in Houston and the consultants and gowns at Winnie Couture are superior to all the rest. After changing my mind three times and going back and forth between dresses the ladies at Winnie Couture were understanding and continued to help me on my customization. After trying on almost every dress in Houston, I found the perfect dress at Winnie Couture, the Romona with customization!! Thanks to Winnie Couture, I was able to find my dream dress. I would advise any bride to go to Winnie Couture to find their gown.

• Pros: Good Price, Patient and Friendly Staffs
• Cons: None

06/19/09

Horrible Customer Service

by SmartShopper713

I went in for an appointment at Winnie Couture and was booked with a stylist named Jenn or Jenna, something like that. When I first got there, I was forced to wait over 35 minutes for my appointment and when she was finally ready to see me, she kept pushing me along and rolling her eyes like she didn't have the time. Here i am, as a bride to be, shopping for the most important day in my life, for a dress of my dreams and I leave the store crying because my first experience trying on wedding gowns was ruined. This store's customer service ruined an experience I will never get back. Don't go buy your dress here ladies.

• Pros: Not many
• Cons: Worst customer service ever

06/19/09

Reasonable Price, Good Service

by CarolineSS

All the girls in my family shop together and we came in like a storm to Winnie Couture. Our stylist took us on a tour of the dresses and we found some gorgeous and highly unique things to try on. But one dress was perfect! We went as a team to 3 stores in town and all the designer boutiques. As soon as I tried on the dress here, I knew it was the one! The veil that goes with the dress couldn't be more perfect! The store was packed but I received personal attention. This was a very positive experiece and my family is a tough crowd to please.

• Pros: Beautiful Dresses

06/17/09

Great Dresses; Poor Customer Service

by TMMiller

The only positive I have to say about Winnie Couture is the dresses are beautiful and they allow customization. However, customer service is HORRIBLE. The problems started after I ordered my dress. First, no one bothered to mention that the sample sale was taking place the following week and I ordered the sample size. When I called to inquire about it, I did not receive a call back. After several calls, I decided to prevent frustration and let it go.

After my dress arrived it needed alterations. Given that the sample dress fit perfectly and I haven't lost any weight, alterations were needed because I wasn't measured correctly. I was quoted a price of $150 to $200 for the alterations. Once my dress was completed, that price increased to over $400. I was outraged. I had to call numerous times to get this taken care of. The price was subsequently reduced to $275. Quite frankly, alterations should have been free given the cost of my gown. Furthermore, if any additional alterations are needed I'd have to pay for them. Given that they scheduled my fitting and alterations too early, the likelihood of needing additional work done is pretty high.

The only positive I have from this entire experience is I love my gown.

• Pros: Beautiful gowns; customization on gowns
• Cons: Poor customer service after sale

06/04/09

Nice store, friendly staff

by KayHlove

The Salon is so beautiful. The building and interior are really nice and open, and the stylists are really nice. They treat their customers so well and help you have a great shopping experience. They have a nice selection of gowns, you can see it from the website.I love this store and highly recommend stopping in.

• Pros: Nice selection of gowns
• Cons: Not yet