Hotel Zaza

05/19/2008 Posted by maryjoyner

We were there for my Mother's Wedding and relaxed by the pool all day. She reserved a room that opened to the pool which was great, but the decor was not my taste for a wedding night... There were 2 big fish for pillows and fish on the curtains! The glass shower was open to the room (not convenient for a bridal party to get ready in). What I didn't get was the lack of a ramp entrance into the hotel. I had to have strangers help me with my stroller each time we went inside! But the worst part of the stay was the valet service... The first time we asked for our car we sat outside for over 40 minutes! For the first 20 minutes we sat looking at our car keys waiting to be picked up by a valet and it took 20 more minutes for them to get the car! At the end of the night they didn't help my friends get a cab when they asked for one... instead they tried to flirt with them for an hour! (My friend ended up calling me to come pick them up at 3 in the morning!)

Pros: Beautiful Pool, Nice Security Team

Cons: Worst Valet Ever, Room Decor

03/18/2008 Posted by takegel

A few of my girlfriends and I stayed at hotel zaza over the weekend for my bachelorette weekend. It was perfect. The rooms were beautiful and perfect for us. We really enjoyed sitting on the balcony and enjoying the sites and weather , the beds are very comfortable, and the bathrooms were very nice. The best part was the pool. We picked Hotel Zaza because we heard it had a great pool. It's true. The pool is perfect and so was the pool side service. They were always asking us what we needed. The entire weekend was like that. The service was great. We plan on going back ver soon just for a weekend get away (even though we live down the road.)

01/28/2008 Posted by houston212

As a meeting planner and social events planner for clients including individual celebrities, Fortune 500 companies and major music festivals, I would not recommend Hotel ZaZa- Houston to any of my clients and friends. This is a new hotel with lots of potential...unfortunately they are still in the early management phases and haven't worked out all of the kinks yet. The service staff is horrendous and needs a SERIOUS course in hospitality and the General Management staff needs some definite leadership training. Several colleagues have now contacted me with horror stories ranging from a CEO of a major company being mistreated by the valet service, to a bridal party being completely degraded by the service staff (i.e. valet, registration, concierge, AGM). If I were an individual, planning an event --- I would certainly NOT use the hotel's services without having an experienced planner work for me as the middle-man. With boutique type hotels such as the ZaZa ---- there is a very fine line between eccentric and raunchy ---- unfortunately the current phase for this hotel seems to be turning to the raunchier of the social crowd. Give it a year and hopefully it will have cleaned up its image ---- or will be gone!

Pros: Decor, beverage selection in the bar, eccentricities

Cons: SERVICE, Size of non-suite rooms, SERVICE,

12/30/2007 Posted by nightshift30

ZaZa is THE place to stay in the Museum/Montrose district. Location is perfect for those who want to explore on foot. Staff are courteous, friendly and helpful. Great eats at the bar (sliders and wings)... Erica is the woman to help you out! The ambience is sassy and sophisticated. Comfortable stay. Will no doubt return.

Pros: staff, ambience

Cons: nada

11/02/2007 Posted by astrickler

This place is BEAUTIFUL, BEAUTIFUL, BEAUTIFUL!!! My husband and I celebrated our 5th wedding anniversary last weekend and we chose Hotel ZaZa for it's atmospher. Prior to booking a suite the staff was courteous enough to allow me to see 2 suties (since the Moulin Rouge, which we were planning to stay in) was not available to view. I booked the Moulin Rouge suite site unseen and was very pleased with the accomodations upon check-in. The only thing that wasn't in the room as stated in the room description on their website was there was no 4 poster bed with drapes. But nonetheless, it was GORGEOUS!!! We were given complimentary champagne and chocolate covered strawberries in honor of our anniversary and when we returned to our room later that evening, our sheets had been turned down with chocolate kisses on the bed and candles lit through out. It was so romantic. The staff is as friendly as the hotel is beautiful! We were treated with such care and attention. We even received a personal call from the hotel manager wishing us a happy anniversary and that if we needed anything that we were to contact her directly. We were even given an anniversary card signed by the staff. How much more personal could you get?! We plan on making our get away nights to this hotel in the future, it was a terrific experience!!! I recommend this place to anyone looking for a refreshingly, beautifully decorated hotel, with superior customer service!!!

Pros: Friendly staff, beautiful rooms, quick valets

Cons: No 4 poster bed in Moulin Rouge Suite as stated on the hotel's website

2 out of 2 people found this review helpful

10/31/2007 Posted by josh

It's great to have a nice new hotel in the Museum District. You can walk from the hotel to just about all of the local attractions. You can eat at Monarch or walk to several nearby restaurants and bars. The theme rooms on the top floor are totally awesome. Seems like a good place to spot a celebrity or rockstar. Rooms are comfy and large.

2 out of 2 people found this review helpful

10/01/2007 Posted by shawnhouston

Some friends and I rented a suite for the night to plan a party and went to the spa the next morning. The service and staff at the spa was absolutely fabulous!! The night before we had appetizers and drinks at the bar and I found the service to be very very slow. We also asked for a late check since our spa services wouldn't be over until after the noon checkout time. Not only did there seem to be confusion among the staff at the front desk but we spoke to the hotel manager he was absolutely RUDE. We found out upon checkout that they were trying to get the suite ready because someone would be checking in at 3. The manager never even tried to give an explanation about our request...he was just simply RUDE and said he couldnt' accomodate us. To make it worse the manager had offered to send a bellman up at our checkout time to get our bags....we waited and waited....45 mins later we had to call downstairs to have the bellman come up which by the way was around the late checkout time we had orginally requested. So needless to say....we won't be going back because GOOD SERVICE is a must. I was very disappointed because it is a beautiful hotel and I assumed we would receive the great servce we are accustomed to in Houston.

Pros: Beautiful hotel, fab spa!

Cons: Slow and rude customer service

0 out of 3 people found this review helpful

07/26/2007 Posted by landa06

I stayed in the hotel and had the best time in a long time! The service was excellent. The decor was beautiful, the restaurant & bar was fun and had great food, and the spa was to die for, oh and lets not forget the pool!!!!!!! I wanted to stay longer, but reality time, ;). I will go here again just to get away from it all. Be prepared to have fun and relax. The rooms are beautiful!

Pros: ROOMS, RESTAURANT, SPA

2 out of 2 people found this review helpful

06/30/2007 Posted by katdoz01

THIS NEW HOTEL IS IN A GREAT LOCATION. YOU CAN'T BEAT IT IF YOU'RE VISITING. THE BIGGEST DOWNFALL INSIDE ZAZA IS THE PRICING. THEY SHOULD LOWER IT & THEY'LL DO ALOT BETTER. FOR EXAMPLE THEIR ROOMS & RESTAURANT.. JUST WAY TOO EXPENSIVE! HOWEVER, THE GREATEST & ONLY THING OR SHOULD I SAY THE GREATEST PERSON WORTH VISITING AT THIS HOTEL IS IN THEIR SPA DEPARTMENT. THIS YOUNG MAN GAVE ME THE MOST AMAZING & BEST MASSAGE EVER. AND MY HUSBAND & I HAVE TRAVELLED MOST OF THE WORLD AND HAS RECEIVED NUMEROUS OF MASSAGES. SO BE SURE TO REQUEST FOR THE GREATEST MASSAGE THERAPIST ON THIS PLANET. HE IS A YOUNG ASIAN MAN WITH A GIFT FROM GOD. NO KIDDING! HE'S WORTH EVERY PENNY.. TRUST ME!

Pros: BEST MASSAGE EVER

Cons: PRICING ON ROOMS & RESTAURANT

2 out of 2 people found this review helpful

06/27/2007 Posted by dinner123

This is a great hotel. We stayed for 3 days & just loved it. We have stayed all over the world we love the driffrent look that Zaza offers. We loved the pool & spa & took advantage of both during our stay.The service was quick & gave us what we needed. Our room was was very nice & stylish. We loved the big plasma tv.The bathrooms are to die for in this place.Housekeeping did a great job of keeping our room spotless for 3 days. We ordered room service one day & loved it. We just had a chop salad & a cheese burger but both tasted very good & fresh. The Monarch restaurant will make this hotel. This place has the best food in Houston Hands down!!! The service still needs a little help but the food is worth it. If you go you have to try the Tuna Tacos & Halibut!!! In short we loved & will return very soon

Pros: Food, Decor

Cons: Restaurant service

2 out of 2 people found this review helpful