Bella Cibo Specialty Bakery

08/25/08

Cake Fell Apart

by Jessicafred1118 at Citysearch

I don't understand how this place has so many good reviews. I just ordered a cake from them and picked it up on 8/23/08. It was a Graduation cake for my boyfriend who just graduated from college and we were having the party that night at a restaurant. When I picked it up I was charged more than I had been quoted for over the phone but I paid it to avoid confrontation. I told Bridgett that we were taking it to a restaurant at 7 PM and asked if it needed to be refrigerated until then and she said no it will be fine. I took it to my apartment and put it on the counter. We left a few hours later and not 2 minutes after being in the car the top layer had completely shifted off of the bottom layer and had become a huge mess. By the time we got to the restaurant (which was only 15 minutes away) the cake was a wreck. I couldn't even put it out and definitely could not serve it. the cake was poorly put together, it's not like we were driving crazy or making a lot of turns. I am still so upset over the whole experience. Oh and when I contacted them about it they said they could not give a refund because they cannot control gravity or physics. So I am out $125 and have nothing to show for it.

• Cons: The whole experience