Brett Chisholm Photography
1304 Malone St
Houston, TX 77007
Phone: (866) 789-3686
Houston, TX 77007
Phone: (866) 789-3686
What happened to customer service?
03/11/2008 Posted by itsybitsy
Used to be great about getting back to clients, now you can expect to be on hold for 10 minutes and never get called back and he raised his rates. I don't think he will make the list for best photographer in 2008.
Pros: Takes great photos if you can get a hold of him
Cons: Never available, pretty much caught up with projects he's doing on the side
Response from this business
Read Studio Blog for Closings
Posted on 03/15/2008
Unfortunately in the last several months we dealt with a sever crash, an employee transition, and a closure of the studio for 2 weeks. Rest assured that customer service is always a top priority, and will remain so. Extended closings and any emergency situations are always posted to the new studio blog. Links to the blog are on the website, and will always be the first place we can communicate to EVERY client.
While it is a natural progression of the business for us to increase our rates and amount of work, our previous clients are always given a discount on the current rates, in line with what they first paid at the studio. We set aside Mondays as studio office hours now, where anyone can come by without an appointment to discuss their needs.
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