Massage Envy-1960 @ Eldridge
Houston, TX 77065
Phone: (281) 894-0051
01/30/2008 Posted by ceslin
I did not have a good experience here. The atmosphere was great and I was really excited as I waited for my massage. That's where it all went bad. My therapist's phone was ringing during the massage and she actually answered it. Then, during the remainder of the massage she kept sighing (loudly) as if was just completely bored with my massage. It was hard to try to relax and I did not enjoy the experience. I have had a lot of massages and this was the worst. I was going to talk to the receptionist when it was over but she was on the phone and had my therapist take my payment. So, after I left, I called back and told her about my experience and asked to speak to a manager. No return call. I called two other times and told what happened (expecting a refund, or massage with a different therapist) and never heard back from anyone. I was very dissapointed with this massage experience and will not go back nor will I recommend it to a friend.
Pros: Great atmosphere
Cons: Bad experience, managers don't follow up on complaints
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