09/09/09

Service is horrible beyond words...

by dependablesue

This dealership has got to have the worst service in the world. I purchased a vehicle from them earlier this year (2009) and while the car is great, service is like pulling teeth without the novacaine. The bad service started right after sales. That's a story I won't even get into. But I want to recount how hard it is to set up a simple appointment for an oil change. Their online form is a joke. I am not even sure it works.

The service people are rude and condescending. The only person you can actually get on the phone is a receptionist who immediately transfers you to service where no one answers. You are instructed to leave a voice mail which no one responds to. After much calling to try to sepeak to a live person, I waited on the line to be transferred to Juan Renteria. (I pulled his last name from the site as he only said his name was Juan). He was rudeness personified. It was like he was doing me a favor to speak with me. I am terrified to take my car in to that delaership to do anything for fear they would sabotage it.

How can anyone be so unfriendly if you are in a service industry? I am stuck there are I don't want to screw up my warranty by going elsewhere.

I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE.

• Pros: Mercedes Benz is a good brand
• Cons: Everything about the Alex Rodriguez dealership

02/02/09

Awesomely attentive service!

by jupiterangel

I've noticed a lot of negative reviews of Mercedes-Benz dealerships in town, especially when it comes to service. So I wanted to share my positive experience with Alex Rodriguez Mercedes-Benz in hopes that it will give all of you some hope that good dealerships still exist!

After years of disappointing service at several dealerships around town, I found Arod Mercedes online and scheduled my first service appointment. Within one hour they had me scheduled to pick up my car, service it and return it to me without putting on a single mile! It is the most convenient, efficient and professional service experience I've had.

Since then, both my husband and I (and all of our MB owner friends) are wondering why we put up with bad service for so long - and we'll never go back to another dealership. I would recommend Alex Rodriguez Mercedes-Benz to anyone!

• Pros: awesome service, fair pricing, extremely friendly staff, great selection, very flexible on trade-ins
• Cons: kind of a drive, but worth it!