10/23/09

Sigh...

by m1017

I recently visited Fiori and let me say, this place is just what Houston has been missing!!! My massage was great, my esthetician was very knowledgeable. She recommended some skin care items that have really improved my skin. My face feels great! Everyone there was so sweet and helpful. I will most definatley return there!

• Pros: beautiful place, wonderful staff
• Cons: none

Response from this business

70209– October 25, 2009 at 13:46:44 PDT

Thank you so much for taking the time to provide us with such positive feedback! We look forward to seeing you soon for another day of rest and rejuvenation!

10/14/09

Not a good place for waxing...

by j050209

I went to Fiori for a brazilian wax...and even though it seemed to be a wonderful spa, the brazilian wax was terrible. It was more painful than other brazilian waxes I've had - if that's possible. And it definitely wasn't thorough even though the woman had a light 3" from me.

Awful waxing experience...and I will not be going back.

Response from this business

70209– October 20, 2009 at 08:39:04 PDT

Thank you for taking the time to give an honest critique of our service. We take your suggestions and concerns very seriously. I am very sorry that our waxing service did not meet your standards. When we do receive a complaint from a guest, it helps if we know what day they came in and what time they had their service. This helps us to determine how we will go about making the necessary improvements. If you would like to help us better serve you, please contact us by phone or email via our website, www.fiorispa.com.

Kindest Regards,

Fiori Spa

10/14/09

What a Wonderful Spa!

by TxGrl67

What a wonderful spa! I wanted to comment on how incredible Daniel, my massage therapist, was on Saturday. Daniel was completly professional and did a wonderful job working out the knots in my neck, which I've had for weeks. Thank you so much for such a great experience. I will definitely recommend Fiori to all of my friends.

• Pros: Daniel (Massage Therapist)

Response from this business

70209– October 20, 2009 at 08:43:18 PDT

Thank you for taking the time to write us a review, we are so pleased to hear that you thoroughly enjoyed your experience at Fiori. Your positive feedback has been passed along to Daniel! We look forward to seeing you again soon!

08/28/09

I had no idea something like this existed in Houston.

by cf101

A friend had been recommending to me that I try a spa massage instead of a 'chain' or independent because of the overall therapeutic nature of the experience.

Another friend recommended Fiori so I thought I'd give it a try. The reviews indicated that it might be hard to find (it wasn't) so I left and arrived early for my appointment.

The staff was very friendly and offered to let me use the spa and grotto to relax before my massage as it was a slow day.

WOW. I had no idea that such a place existed in Houston. Simply amazing facilities.

My therapist was the lovely and talented Kim, who has a very sweet demeanor and a healer's touch.

I'll just say that, you get what you pay for. It does cost about double of a 'chain' or independent massage, but unless you are looking to rub and run, it's worth it.

• Pros: Facility, Amenities, Kim

08/25/09

beautiful place but bad staff

by blissful2009

I wanted to try something different. Ive been to plenty of spas and had a friend recommend this spa. I did go to their website which was absolutely beautiful. None the less when I arrived the staff directed my to the locker room to change. Never did they say when you are done to come get them????? but how is this possible when you already changed into your robe? you can't just walk out into the lobby with a robe on????? well...my massage was cut short because I guess I was waiting on them. When I addressed this to them they didn't seem to care. Told me I should of arrived early. Can you believe that? For the price I paid I think I deserve a little better response. They actually were kind of snobby and didn't mind that I was kind of upset. My 50 min massage felt like a 35 min massage. Buyer Beware of this place. I can tell by other posts that they didn't just do this to me. Im sorry I didn't read all the reviews before. I wouldn't recommend this to another friend. I had more expensive massages that treated me with first class!

• Pros: beautiful ambiance
• Cons: staff very not very professional

08/21/09

Extremely happy client

by texrobin

I enjoyed my 40th birthday at Fiori. It was the first time I had been there. I chose this spa because of all the amenities it had to offer as well as the Tuscan villa feel and the location. Because I had read some mixed reviews with confusion on added on fees, I emailed the spa in advance to ask them what all was included in the price of my massage and to verify if there was or was not any additional 'hidden' fees. I told them it was my 40th birthday... not because I wanted anything free, but because I wanted to be crystal clear on what to expect when I got there. Nothing like going somewhere on your birthday and be charged with hidden fees.

The spa replied to my email almost immediately with a beautiful response explaining everything and more than I needed to know. I actually got emails from two people which was great. I got there an hour and a half early so I could totally relax, steam, enjoy the mineral pool, then relax again before my massage. I loved each one of those amenities by the way. My massage.... I am a massage junkie, have had hundreds and this was by far one of the best deep tissues massages I've had. My MT checked in regarding pressure, always made sure I was okay, addressed my problem areas, did the aromatherapy and hot towels that's probably a part of the protocol but a lot of times people forget and even got in a quick scalp massage - and this was a 50 minute deep tissue massage! I really wanted to stay on the table another 30 minutes but I'm sure she had another client waiting. She told me if I had time to go back down to the mineral pool for a while because it would help with any soreness from the deep tissue massage. So I did, then I went back to steam for a bit, showered, then dressed to leave.

I got a free cocktail upon check in (birthday girl) so it was noted in my check out. I told the lady checking me out I wanted to pay tip in cash so the only thing charged to my card was the cost of the massage... nothing extra. Easy easy..... I left, remembered that I wanted to check out the wine courtyard so I did that on my way out, sat down for a few minutes, then one of the spa employees came out with a gift for me for spending my birthday with them! That was the icing on the cake. They did not have to do that and it was a nice gift!

So, without a doubt, I'll be going back whenever I can treat myself. This is a wonderful spa.

• Pros: overall ambiance, mineral pool, massage
• Cons: seemed crowded... good for them though!

07/20/09

great massage & facial, mediocre service

by nephs13

I recently had a girly-afternoon-spa-day, having a facial and massage with my friend who also had a massage plus a few other services. The appearance of the spa is quite nice, and I especially liked the indoor mineral pool and steam room. The best part was the quality of procedures I received. That said, I was disappointed by the time length of the treatments. As previously posted, it seems they cut you short. There are no clocks to be found in the treatment rooms (I wish there were), however I get massages all the time and I can tell the different between 45 mins and 50 mins. My other complaint is that it was my first time to Fiori (which I told the receptionist upon checking in), but they gave me no guidance as to where I needed to go for my massage. I therefore changed and waited in the locker room for my therapist, only to have the receptionist come in after awhile and tell me that I was supposed to be watiing upstairs for my treatment, which meant I was late getting started. Maybe that is why my treatment seemed short, but how was I to know where to go???

I will most likely go back to Fiori and request the same therapists, and keep my fingers crossed that the front desk staff will be more helpful. And I'm bringing a watch next time to make sure I get my money's worth!

• Pros: beautiful atmosphere, great therapists
• Cons: negligent staff

Response from this business

70209– July 28, 2009 at 09:10:47 PDT

It sounds like your latest experience at Fiori was somewhat disorganized. I do apologize and thank you for taking the time to let us know where we can make improvements. I would like to discuss your experience in a little more detail, if you could provide me with the date and time or your service so that I can research exactly what may have happened, that would be very helpful. We do strive to provide our guests with exceptional service and so your feedback is vital to our growth! Please contact the spa at your convenience and ask for Elizabeth. We look forward to hearing from you!

07/13/09

i agree with previous reviews ripe off and overpriced!

by vickintx1

for the amount of $$$ we paid it was not worth all the mess up they did. we had a get together with the girls and they messed up on 2 of our massages. they didn't even show they were sorry for it. they just said "tell your therapist next time", next time??? i don't think so! We didn't even get the full 50 mins either. it was more like 40 mins. they never explained anything to us nor told us to show up early to get ready or else they eat into our time. can you believe it? if you are planning to go here(which i don't see why now) show up one hr before your treatment so they won't give you any excuses! not worth it. ive been to better spas with nicer and smarter staff.

• Pros: pretty
• Cons: cheats on time

Response from this business

70209– July 28, 2009 at 09:04:20 PDT

Thank you for taking the time to write us a review. I am sorry you were not satisfied with your experience. I would welcome the opportunity to gather more information about your experience so that the necessary corrections can be made. If you would like, you can contact the spa anytime just ask for Elizabeth. We look forward to hearing from you!

06/23/09

Never Again

by trust13

I've been to this spa 3 times. The first time I was impressed with the building and decor. We brought along our client thankfully everything worked out nicely. So we returned a second time, the massage was ok. but the steam room didn't work and they had a shower caddy that fell on my head. At that time they had it hanging from the shower head. I told the girls at the front desk and they apologized. Usually, a spa with good customer service would have offered me a discount. I was not planing to come again but my friend said they had a discount for a monday session. I said maybe they have new staff and gave them one more try. So this time the steam room worked and they don't have the shampoo caddy on the shower head. We arrived 15 mins early and thought we would get our full 50 mins. We were so disappointed, more so my friend. My massage lasted 45 minutes but my friends' treatment was less and she was taken in after me and was already waiting in the relaxing room when I got out. I was so surprised. We mentioned this to the front desk girls and they were not very friendly. One didn't say anything and the other was like blaming it on my friend. Her treatment was the vichy body polish and told her that she may have used more time rinsing prior to treatment. I said, isn't the process supposed to last 50 minutes. Then she said next time to let the therapist know to massage longer. I told them, I don't think their will be a next time. And we got no response. They didn't offer us a discount or anything. We will not go there again. There is no consistency with service. Beware, the gratuity is already added of 18% and also support staff fee which I don't understand since I grabbed my own water and tea. So don't add additional tip on that tip line.

• Pros: nice building,ok massages
• Cons: Bad Customer service

Response from this business

70209– July 28, 2009 at 08:59:50 PDT

Thank you for taking the time to give us your honest feedback. I am so sorry that we failed to meet your expectations during your visit. We do strive to provide our guests with impeccable customer service and your feedback is incredibly important to us. If you are willing, I would love the opportunity to discuss your experience in more detail so that we may be better able to correct the mentioned short-comings. As for our 18% service charge, we do suggest that amount, but we do encourage our guests to adjust the gratuity if they so choose. You can call the spa directly at your convenience just ask for Elizabeth. We look forward to hearing from you!

06/04/09

Best customer service experience in a very long time!!

by zavalaj

Well I am a currently a deployed military member and i was looking to do something really special for my wife on her birthday. The only thing is my only form of contact is email so i knew i wouldn't be able to do anything really special like i would have wanted. But when i contacted the spa director. She turned everything around for me, she personally helped me plan every detail of her visit to my liking. She helped me ensure that the thought and effort i was putting in would reflect when the day came. And since this occasion was her birthday i really wanted to get her a cake, just something small and simple. So when i mentioned it to her she immediately contacted there caterer and within minutes i had a responce. i was told they would be providing there most amazing chocholate cake, with HAPPY BIRTHDAY written over it. I was so happy because what seemed to be an almost impossible task, was made so easy with there help and there willingness to go above and beyond. She ensured everything went perfect and that the experience would be truly one of a kind. Now although my wife hasn't experieced the service yet, i think it's safe to say she will most definately not be dissappointed.