06/30/09

Threading/waxing

by lattelady

I've never had a mani/pedi here (only because I go to a place a little less expensive in River Oaks), but I have been booking appointments at Roula's for about 2 years for brows and brazilians. Fari is GREAT at what she does. She is professional, sweet, and never rushes through her work. I highly recommend her!

As for the cons - the girls at the front desk are a little rude and sometimes clueless. Most I have seen are young - maybe that's why they act the way they do. Like they are high school-ers who feel cool bc they work the desk at a "spa". Anyway, I'm not there to see them, so I can tolerate it. I'll still award Roula's 5 stars. :)

• Pros: clean, professional
• Cons: girls at the front desk

03/14/09

Why is the place rated so well?

by JanetKaplan23

I can't understand what all the hype is about. I went there a few months ago with my friends for a few hours of relaxation. None of us were impressed. The girl working the counter was rude and the place was noisy. I got a french manicure and, honestly, they botched the work. I don't think a french manicure is very difficult. My friends and I found the place too expensive for what you get.

• Cons: Terrible service - Not worth the price

02/22/09

if you like being robbed and lied to, this is the place for you!!

by midtowner145

My wife was supposed to have a manicure and pedicure. After she had a manicure, the lights went out. She never got the pedicure, so they rang her up for the manicure for $35. She tipped 20% ($7), bringing the total to $42. The next day, when we checked our account, we saw that they charged us $87.

After several calls and one visit over the period of almost a week to Roula's, somebody finally called and said they would offer us 15% of her next treatment. They said nothing about refunding our money for overcharging us.

Naturally, we were insulted by their idiotic offer, so we stated our case again. This time, after waiting over a week for a phone call that was guaranteed to be made but never cam, we called back. now they said they would refund the difference. As unprofessional and idiotic as they have behaved, we were prepared to take it and just to be done with this fraud committing and cowardly woman. After waiting a full week, we have yet to receive the refund we were promised. which doesn't really surprise us, considering the lack of attention, accountability, and service we've received up to this point.

So, if you feel like being robbed, lied to, disrespected, and avoided....this is the place for you!

07/14/08

The Best Nail Salon in Houston - Hands Down

by msveronica

I've been to several salons over the years and have been searching for the best mani/pedi & found it at Roula's. I've read over other reviews "from doctors" stating that Roula's promotion of their sterilization is overrated, etc. and I find those comments rather disturbing. I recently had an infection from a "nice salon" located in the Los Cuco's shopping centre on Memorial near Westcott and after that experience, no price is too much for sanitation and my health. Is paying $20 - $30 bucks over regular price not worth your health? Roula's is a mini-nail oasis with a professional and friendly staff who are not your average nail techs. You are greeted in a friendly open atmosphere and the nail techs, depending on what type of mani/pedi you select, take time & care to complete the service; you keep the polish you use for touch ups; no one other than the customers say a word while the service is being performed; every tool used is sanitized & disinfected. At other salons, have you ever noticed the familiar popsicle stick sitting on top of the wax machine? Or how about having a nail technician (while on her cell phone) bring over the hot parrafin wax dish for you to put your hands AND feet in; the same dish of wax that others used? Yes, that would be a violation of the TDLR - definitely not the case at Roula's. Taking that into consideration & after the horrible experiences I have had in the past, this is the best nail salon by far in Houston & they have a customer for life.

• Pros: Professional; great service; CLEAN CLEAN

04/11/08

Great pedicures, a little pricey, but well worth every penny

by medstudent08

As a maid-of-honor, I booked pedicures at Roula's in March 2008 for a small bachelorette celebration (3 girls). None of us had ever been there before. The entire experience: foot soak, aromatherapy, iced tea, massage, etc. was exceptional. They had the 3 of us sitting together in a row so we could chat while getting our pedicures. Everything was immaculate; they even clean their instruments in a medical-grade autoclave (impressive to the 3 of us who are infection-wary physicians/surgeons). We got to choose our own shade of nail polish (I picked Sao Paulo, a beautiful dark color), and they sent us home with the rest of the bottle. The cost was $50 per person, not including tip. Before choosing Roula's, I called around town and found that the average price for a pedicure at a nice salon is about $30-40. Roula's is significantly more expensive, but for a special occasion and for the service you get, it's worth every penny. It's now been more than a month, and my pedicure is only just beginning to fade. I would recommend Roula's to anyone planning a girls' day/night out.

• Pros: Professional, Relaxing, CLEAN
• Cons: Expensive

03/17/08

Nothing compares.

by ams1234

I've never had a better manicure/pedicure experience than my experiences at Roula's- it's the most santiary, the most relaxing, and the most luxurious- and that's not just in Houston. I love that you get to keep the bottle of polish for touch-ups, that you can have a drink while you have your treatment- even the music is amusing and relaxing, without being intrusive. It's a bit pricey for regular visits, but I wouldn't call it over-priced, by any means. Just wonderful- a gift certificate here would make a wonderful gift.

• Pros: Beverage service, dental grade sterilization
• Cons: more expensive than your average mani/pedi

05/08/07

Great Ambience & Service!

by brit527

You'll often find Roula, the owner, working behind the counter of her nail spa. She's happy to spend time telling new customers about the services offered or the extensive measures taken to keep the salon instruments sanitized. After having a nice, relaxing manicure and a chat with Roula, I decided to make this my regular place. I really appreciate when service industry proprietors pay such close attention to detail. For instance, the salon is decorated very beautifully, there is always great music playing, and you get a commplementary drink menu as soon as you arrive. My favorite treatment is the spa manacure with the Ginger & White Tea sent - fabulous!!

• Pros: Great Service and Ambience, Open Until 7PM on Weeknights
• Cons: Popular place, need to call for an appointment!

05/02/07

THE SAFEST MANI/PEDI, & THE BEST & OFFERS THE PEACE OF MIND

by mwnmwn

FRANKLY SPEAKING, I FIND IT RISKY TO GO ANY WHERE ELSE FOR A MANI/PEDI. I NEVER THOUGHT OF THE HAZARDS THAT MAY OCCUR IN A NORMAL MANI/PEDI SALON, BUT AFTER KNOWING THE SERVICES RENDERED IN ROULA'S NAIL SPA, & THE SCIENCE BEHIND EVERY STEP FOLLOWED IN THE TREATMENT, I FEEL MUCH SAFER, BECAUSE THE PROCEDURES FOLLOWED PREVENT TRANSMISSION OF OR CONTAMINATION WITH THE MOST FEARFUL VIRUSES. I WILL NEVER HAVE A MANI/PEDI EXCEPT AT ROULA'S NAIL SPA. I WONDER HOW OTHER SALONS ARE ALLOWED TO OPERATE. THEY DON'T COMPARE. & IF YOU GO TO ROULA'S NAIL SPA, ASK FOR A WALKTHRU - YOU WILL THEN UNDERSTAND WHY I AM SAYING THIS.

05/01/07

Best mani/pedi in town!!!

by hottmama

From the moment I walked in I was greeted by a courteous staff who immediately made me feel comfortable and relaxed. I've visited many nail salons but this was by far the best experience. The salon is clean and luxurious and their work is impeccable. If you want a divine experience and a perfect manicure, you must visit Roula's!!!

• Pros: clean, comfortable, great manicures, friendly

04/11/07

both good and bad

by checkerhead

I started going here after a friend recommended it, based on the cleanliness.....which is awesome, as they have this "sanitation station" and they give you your own nail file that was used on you to take home along with a mini bottle of the nail color used as well.....also roula, the owner, is very friendly and customer oriented.....however, the workers don't seem to be very professional for a higher end place.....as they continue to speak vietnamese amongst themselves and do a rush job with no attention to detail......also, on one particular occasion, one of them cut the skin off my toe to the point i was bleeding!! roula was very kind and didn't charge me for that particular pedicure, but that was besides the point!! and what bothered me more was that the lady who cut me, put the styptic on with the tip of the applicator right against the broken, bloody skin!!! that was a huge disappointment, considering sanitation is what they stress here......all things said, roula herself was absolutely wonderful and caring....she saw to it that the styptic bottle was thrown out......and she even went so far as to call me several times after the fact to follow-up on the cut i had which was greatly appreciated.....this place could work, but perhaps roula needs to screen her nail technicians a little more in depth for skill, quality, and professionalism.....i would still continue to go, so long as service improves...