Dolce Vita Day Spa
Houston, TX 77019
Phone: (713) 521-2100
05/11/2008 Posted by carriewoo
I'm a spa person. I get massages monthly and facials every other month. I was very pleased I was able to get a facial appointment at the last moment, which happened to be Mother's Day. I've read the reviews, and was really looking forward to my first experience. For a spa that offers higher than average priced services, I expect better than average service. When I arrived, I expected a warm greeting and an offer of a glass of water or beverage...did not receive either. My appointment started 15 min. later than the scheduled time and I was the only person in the waiting area. My facialist, Paulette, was very friendly, and I would rate the actual facial 8.5 on a scale of 1-10. I had no problems using my gift certificate, although it irked me to see a six month expiration date. It took forever to check-out since the receptionist and another staffer were on a gab fest with another client. I felt completely ignored, and really didn't want to wait around while the other client was being offered a mimosa upon her check-out. The most memorable thought of this spa is how wonderful it smelled inside as soon as I entered. For the price of my service and automatic add of 18% gratuity, the overall experience fell extremely short to my expectations. I left somewhat disappointed.
Pros: It smelled heavenly inside
Cons: Receptionist needs brush-up on customer service skills
1 out of 2 people found this review helpful
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