07/21/08

CONGRATULATIONS TO LAURA IN PHOTOS

by michellepuckett

I would like to thank Laura in Photos for going the extra mile to answer the phone and to personally walk from Photos to Electronics to help me, as a customer of Wal-mart today!

Two members of my family and me had been calling this Wal-mart for over three (3) hours and NO ONE was answering the phone. I called the McDonalds located inside this Wal-mart only to be treated rude by their employee, Brian who apparently does not know when you do not have the phone on hold the person on the other end can hear what you are saying, He hung up on me, I called back and in the background Brian was telling the girl that answered to tell me he had left, he was gone. Finally he got on the phone and he told someone to tell Mike, a manager at Wal-mart to come over to their phone. Mike answered and told me due to the ?operator? being late that is why NO ONE was answering a major business phone. He said the operator was there now so she should answer the phone to try again.

LAURA IN PHOTOS had just came to work for this shift which it was 3 p.m., after talking to Mike I decided I would call see if this ?operator? was answering WRONG, the operator was not answering the phone; A pleasant, sweet and caring voice answered and it was LAURA IN PHOTOS. She cared so much about me as a customer she handled my request all on her own. She did not even suggest transferring me, she said she would take care of what I needed right then if I did not mind holding for a few minutes. I was so thankful for her caring attitude I felt someone WHO MIGHT CARE at this location or at the Corporate Office should know about LAURA IN PHOTOS who went the extra mile and helped me, your customer and did it very professionally and with great pleasure and had a smile with a wonderful attitude! Please give this employee the recognition she deserves and maybe the other employees will learn from her and what it means to be a TEAM MEMBER.

THANK YOU LAURA IN PHOTOS FOR HELPING ME TODAY!

• Pros: I am rating this high in customer service just because of LAURA IN PHOTOS ONLY - SHE CARES
• Cons: No one answers the phone and NO ONE cares but LAURA IN PHOTOS!

The familiar smiley face representing the world's largest retailer stands for dependably low prices and customer service.

by Contributor

In Short
What started as Sam Walton's vision in 1962 now accounts for more than $200 billion in annual sales. The well-respected discount store emphasizes value, customer care and variety. In addition to a full line of groceries, 36 retail departments offer everything from shoes to DVD players, including apparel, health and beauty products, electronics, toys, fabrics, craft supplies, jewelry and outdoor equipment. Wal-Mart Connect Internet service is also available, along with a wide range of computer equipment.