Candlewood Suites Houston-Westchase

05/21/06

Problem after problem after problem...

by sjh1979 at Citysearch

Where to start?

My company uses the Candlewood Suites for business and I have stayed a few times in the last year. Each and every time something has gone wrong - A/C broke twice, freezer broke twice, microwave broke, and now the toilet is blocked and no maintenance staff are available over the weekend. Also, on a prior visit I was 'accidentally' checked-out of my room by hotel staff whilst I was out-of-state on business and a bottle of wine and expensive aftershave went missing, although the rest of my belongings were in storage!!

The ICS Hotels Group gave me a paltry $40 (less than a nights stay) as recompense for the first time's problems. Another complaint email has been sent in...

• Pros: Cheap
• Cons: Poor maintenance, Condescending staff