Candlewood Suites Houston-Westchase

Budget-friendly chain boasts comfortable, spacious suites with home-like amenities.

by Cory Birkett

July 21, 2007

In Short
Business and leisure travelers enjoy the ample space found in the hotel's oversized rooms. Three suite sizes are available--guests may choose from the studio, one-bedroom or studio double (suite choices vary by location). Each suite is equipped with a TV, VCR, CD player, hair dryer, ironing board, recliner, executive-sized desk, two separate phone lines, a full-sized refrigerator and a dishwasher.

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Problem after problem after problem...

by sjh1979

May 21, 2006

Where to start?

My company uses the Candlewood Suites for business and I have stayed a few times in the last year. Each and every time something has gone wrong - A/C broke twice, freezer broke twice, microwave broke, and now the toilet is blocked and no maintenance staff are available over the weekend. Also, on a prior visit I was 'accidentally' checked-out of my room by hotel staff whilst I was out-of-state on business and a bottle of wine and expensive aftershave went missing, although the rest of my belongings were in storage!!

The ICS Hotels Group gave me a paltry $40 (less than a nights stay) as recompense for the first time's problems. Another complaint email has been sent in...

• Pros: Cheap
• Cons: Poor maintenance, Condescending staff

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