Rover Oaks Pet Resort

10/02/09

True professionals in dog training

by jjv77030 at Citysearch

We have worked with Dean and Charla for several months.

First, a word of caution about other dog trainers. Your dog has a window of opportunity when he or she is young to learn the essentials of good, social behavior. Once that window closes, retraining is difficult. We made the mistake of using :supermarket" trainers early and they were inexperienced for the types of issues our dog was having. It ended up being a huge waste of money, and our problems remained.

So . . . . if you want the job done right, you have to go to real professionals, and that's what Charla and Dean at Rover Oaks are. Both of them have real experience in dog training and have worked with service animals, etc.

We have had many weeks of experience with both of them and found them to be consistently patient and intelligent in their approach to our dog.

I think their proces are definately the "market" rate, and not more expensive than others despite what you might think from the label "pet resort." In fact, you will waste far more money on useless devices and poor training if you go elsewhere.

• Pros: Expertise, patience, amazing faciliites
• Cons: full schedule, so call early

09/01/09

Excellent Boarding and Doggie Daycare

by dogluver2009 at Citysearch

I have been taking my dog to Rover Oaks for years to board and recently started her with Doggie Daycare. I don't usually write reviews but felt it's important to tell anyone who reads this about a remarkable job they did taking care of my 5.5-year old dog back in August.

As I was walking into the store, carrying more than I should, my dog was so energetic to get inside that I accidentally slammed the door on her paw. It gashed her VERY badly, and she was bleeding all over the place. I was in tears upset about leaving her but I had to catch a flight and they said they would take her to the vet if needed and would watch her. Since I've used them for so long, I trusted them and left, as hard as it was.

I called back in between flights and found out not only were they watching her, they kept her in the office with them to really monitor her and give her special attention. I was not expecting that and they told me she was doing great and no need to take her to the vet afterall since she had a minor tear on her pad and it had stopped bleeding and was clean.

I have never worried once about leaving my pet (now pets as there's another addition) there because each time she comes home healthy and happy to see me and she LOVES doggie daycare. Rover Oaks is great!!

• Pros: Clean, GREAT staff, good hours
• Cons: They book up for holidays several months in advance

08/26/09

They truly LOVE animals!!

by di jumps at Citysearch

For those of us with furry children, and you know who you are, there is nothing more concerning than having to leave town and wondering if your child will be well taken care of while you are gone. I've been known to drive 5 hours just to drop off my dog with my mother so that he would be with people he knows and get the love and attention he deserves.

Rover Oaks totally understands me!!! The staff all obviously love animals and they make sure that everything my dog wants and needs is available. He's always happy and healthy when I get home. I've used the grooming services as well and with a bearded collie, you need a GOOD groomer. They did a great job and left absolutely no nicks or cuts.

I highly recommend Rover Oaks to anyone who loves your pet.

• Pros: Great Facilities; Caring and Attentive Staff
• Cons: Your dog may not miss you much

08/26/09

ROVER OAKS ---- THUMBS UP FROM MY 4 KIDS -- THE BEST

by malamutes at Citysearch

To most of us, our 4-legged companions are much like our children or grandchildren. We, as pet owners, would not leave “our kids” with just anyone, be it, daycare, boarding, training or grooming. Our family, including our 3 “kids” (doggies), have been very satisfied customers of Rover Oaks Pet Resort for over 7 years. I look to my “kids” to tell me how happy they are at Rover Oaks. When my car exits the freeway at Kirby, the “kids” start howling, and, by the time we pull into the driveway at Rover Oaks, everyone within a mile knows we have arrived. To me, our doggies will give their own recommendation and thumbs up with a “fierce” wagging of tails and a happy greeting to every staff member.

My “kids” go to day camp with all the other doggies their size, and they learn how to play with others, share the water bowl and the toys. Rover Oaks has one of the best daycamp’s in Houston because the dogs have a huge enclosed area to run and play. The day care staff are so very attentive and protective of each and every pet in their care, and they make sure that everyone in class is loved on and made to feel special.

Some weekends, “our kids” need an overnight vacation from mommy and daddy, which has made Rover Oaks their home away from home. From the time they arrive to board, the staff makes the “kids” feel special. The professionalism of Rover Oaks starts with the front desk’s attention to detail at check-in, which is amazing, with food and other special instructions being taken. Our kids stay in the bunkhouse, but the after hours staff is phenomenal. They always make you feel that your “kids” are super special receiving a bunch of attention and loving. I don’t feel guilty leaving the kids on Holidays, because they get very special Holiday treats and Holiday attention. This attention is what makes Rover Oaks “heads and tails” above other facilities. This is also why it is hard to get a reservation. In fact, Holiday reservations are booked a year in advance.

Our family now has a new addition; a 15 week old puppy. The puppy will follow his brothers and sister to Rover Oaks where he will go through their Board and Train program. Rover Oaks is like a Camp that you register for when your kids are born.

Over the years, some of the staff has changed, but the training, loving and caring attitude of every staff member has not changed. The facility is always immaculate and never smells, no matter time of day, and their doors are always open for a tour.

Our “kids” truly believe that Rover Oaks Pet Resort is the best boarding, training, doggie daycare, and grooming in Houston.

• Pros: HAPPY CAMPERS......GREAT STAFF.......GREAT FACILITY

08/26/09

My Dog Loves Rover Oaks

by MadJack at Citysearch

I have been taking my awesome dog to Rover Oaks since she was a puppy. First we did a one month training session, where she stayed at Rover Oaks and spent the month being trained. She was a crazy lab puppy and they did a great job with her. We board her there whenever we go on a trip and she cannot wait to go. But what my dog looks forward to the most is Doggie Day Camp. I work all the time, so twice a week I drop her off for the day and she gets to play outside all day with her "friend dogs." The dogs are screened for temperment before they are even allowed into Day Camp, which alleviated my fear that she would be playing with some dog that is rough and out of control. She loves it so much that we cannot say the words Rover Oaks at home unless we are really planning to take her there - she gets so excited just hearing those words. The quaility of the treatment of our dog is incredible. Everyone knows who she is and when I drop her off I always feel like they think my dog is special. I cannot imagine taking my dog somewhere else!!

• Pros: my dog comes home happy after every visit
• Cons: It is very popular so you have schedule boarding early

08/03/09

We love Rover Oaks Houston

by napmcw at Citysearch

We have been using Rover Oaks Houston for boarding for the past two years and would not leave our cocker spaniel anywhere else! The facilities are well maintained and the staff is wonderful. The last time, our cocker stayed for 5 nights in a standard luxury suite (we had a destination wedding & honeymoon after so it was quite a long vacation) and she did great, it’s as close to leaving her with family as you can get! I even called in to check on her from time to time and the staff was happy to give me updates. We haven’t used any of the other services at Rover Oaks but it’s a safe assumption that they meet expectations. Can’t say enough wonderful things about Rover Oaks Houston!!

• Pros: Happy Dog, Great Place
• Cons: None

06/02/09

Happy Dogs!!!!

by FlyFlinger at Citysearch

The only place I would drop my dogs for boarding in Houston. Wonderful staff. I never worry about leaving the pups at this fine establishment. Kepp up the good work!

• Pros: Happy Dogs, Great Staff!

01/31/09

Clean facility, great staff!

by mbb2002 at Citysearch

My dogs always come home from Rover Oaks healthy and happy! The facility is always clean and the staff is very friends and helpful. I recommend Rover Oaks to all my friends with pets!

11/13/08

Great Place to Be!

by mkm125 at Citysearch

If I can't get my pet sitter to come stay in my home, the next best option is Rover Oaks Pet Resort. I have used both facilities (W Bellfort and Katy, TX) and highly recommend both. The facilities are impeccable and the staff is always courteous. It is clear that they love their jobs and your animals. Make your reservations early as this facility fills up fast--for good reason! They also carry a wide selection of great dog products, the groomers are great (if you stay over ten days they give your animal a complimentary bath if I am not mistaken), and both of my dogs have gone through their obedience classes. I have never left my dogs at Doggie Day-Care but every time I stop in to get some food/supplies, the day-care dogs look like they are having a ball!

• Pros: Clean facility, courtesy of staff, website, selection of pet products
• Cons: Add-ons for boarding can get a little pricey (i.e., extra playtime)

11/08/08

An Exceptional Home away from Home

by youneedtoknow at Citysearch

If you've never been to Rover Oaks Pet Resort - go in for a visit. Just pop in for a tour unannounced. The staff will be more than willing to take you around they facility proudly. We've been using Rover Oaks for almost 9 months now with our Schnauzer. We first heard about Rover Oaks through a friend of ours who had training done there. Since we were in desperate need for training we decided to check it out. Upon our surprise arrival for a tour we were greeted with friendly, smiling staff. We must have come during their peak hours because the lobby was full of people. Regardless how busy they were we were still greeted immediately by a girl name Erica. I explained to her that my husband and I were there for a tour but could come back as we saw they were busy. I was told not to worry someone would be out right away to give us a tour. Within a minute we were greeted by a very tall gentlemen (I did not see a name tag) who came right out and shook our hands. The place was amazing! The small rooms the dogs can stay in have TV's, beds, glass doors and the walls are all painted different themes! Best of all it did not stink like the few other places we looked at! When the tour was finished the gentlemen got a trainer as I has told him that's what we were there for. Both of the girls, Amber and Charla came out and introduced themselves. We explained what we wanted and they met our needs with a program that best fit our schedule. They even took pictures of her and emailed them to us because we missed them so much. It's now been 8 months since she has been trained and I can't tell you the difference Rover Oaks made. Great experience and we will be using their place again for our new puppy in December. Our puppy was also given a free bath before we picked her up. She smelled wonderful and looked great!

Thank you Rover Oaks for helping us feel at ease during our puppy's stay.

• Pros: Wonderful training and costumer service staff! Beautiful building and decent pricing for what you get!
• Cons: Always booked for Holidays so call early!