09/25/09

more than qualified, honest and fair pricing

by montgomerytractor

Have used Metric for years and they are the only shop I will do business with. Accurate diagnosis, timely repair and complete honesty.

• Pros: everything

08/10/09

Highly Recommend

by janannk

We have had two bikes serviced here for several years now. Work is always top notch. Andy is very thorough and we trust him completely.

• Pros: Great Service
• Cons: None

02/03/09

Metric takes pride in its work

by MetricMotorcycles

Metric takes pride in its work and has a well-deserved reputation of the most qualified shop capable of handling even the most sophisticated work like creating custom dyno maps and tuning fuel injection, machining heads and bluprinting and building engines. But even when some may consider oil and tire changes as trivial, Metric treats them with utmost attention because the rider's safety depends on a job well done.

Flyinglennon (FL) is conveniently telling a very one-sided story. He arrived at the shop with his (very lovely) wife, a first-time rider, for a tire change. FL brought his own tire and insisted on having it mounted; Metric made an exception for FL, who did not buy a tire there, as it is not Metric's practice to mount tires ordered somewhere else - as you will see, for a good reason. FL's tire, although the correct size for the rim, did not clear the fender once mounted, something that is not obvious when mounting on a rim off the bike but easily avoidable had Metric been the one to order it.

FL was offered a choice of affordable tires to purchase, with remounting fee waived - a cheap Chinese brand and a Dunlop, with price difference of about $20 betwen the two. When FL asked "so, what's the REAL difference between the cheap and the 'expensive' tire" (hoping to hear 'none'), the response was, you are buying a tire for your WIFE's bike, the cheap ones are cheap for a reason, at which point FL demanded the original tire be put on.

Metric did not order the wrong tire, FL brought it and requested it be put on the bike - and even FL agreed it was fair that it was not be done for free. FL made a bad decision - had he let Metric get the right tire and returned the wrong one, it would have cost him only $5 more total than what he paid to have the wrong one put on and then off. FL can't blame anyone for that but himself.

Bottom line - please do your own research on Metric and come visit in person first, and you will find there are none better.

• Pros: In-house dyno, head machining, fuel management and suspension know-how
• Cons: Owner is not a kiss-@ss

01/02/09

I left muttering angry unsaid retorts.

by flyinglennon

In what strange twisted world is the proprietor of an establishment more obnoxious and rude than the customer? Why it?s the world of Metric Motorcycles and ATV's! We are all used to the occasional surly, uninformed or unresponsive sales representative, but never in my life have I left a business wondering why I was being intentionally antagonized.

To cite a specific example, when asked what the differences between the cheapest and most expensive tires were, I expected a response which would summarize the relative strengths and weaknesses of the different brands to help me decide If the higher priced items were justified. To my absolute astonishment I was told in a raised voice that "The Cheapest is the Cheapest!"

Now I must confess that I know very little about motorcycles and when my wife purchased a used motorcycle with a new tire included, being the trusting soul I am, I assume that the tire would fit. When I gave my property over to Metric Motorcycles and ATV's they installed the tire and then informed me that I did not fit under my stock fender.

Now I?m not the smartest gentleman in the world but I would assume that a trained motorcycle professional would be able to spot a flaw like this. But no, the tire was installed and I was then informed that I would have to pay a second time to have my original put back on. While I can understand this behavior from a purely economic standpoint, having the customer pay twice for an easily identifiable mistake is yet another example of the staff of Metric Motorcycles and ATV's running roughshod over customer service.

In summary, Unless you would enjoy reenacting Monty Pythons classic "Argument Clinic" sketch or are invigorated by condescension, I would avoid this establishment.

• Pros: Tastefully Decorated Interior
• Cons: Everything Else

12/04/08

Best Independent Motorcycle Shop in Houston

by texmex1

Metric Motorcycles is an absolute pleasure to do business with...

Every time I have brought my bike in for service, it is returned in a timely manner and at a reasonable price to boot!

He is a magician with suspension setup as well!

• Pros: Great Service, Awesome Prices