Hotel Derek
Houston, TX 77027
Phone: (713) 961-3000
03/24/2008 Posted by WHOCARES123
This was absolutely the worst hotel I have ever stayed at! I travel for work and stay in hotels all the time. I was very disappointed in Derek. They offer valet-only parking, saupposedly at $20 a night, unfortunately I got charged $122 bucks for my two nights of parking. I have attempted to contact the hotel on multiple occassions in order to straighten this out, yet no one will return my calls and the contact email address provided on the website does not exist. Do yourself a favor and stay somewhere else. There are plenty of great hotels in the same area that are much nicer with friendlier staff.
Pros: comfortable bed
Cons: horrendous customer service, outrageous parking, no problem resolution
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