01/13/09

Love the place

by JeanetteLee

I am new to town and LOVE LOVE LOVE this place! But I do agree with the others, Chanel is run by harpies! I have already reported those rude retail harpies to their corperate headquarters.

01/07/09

Awful customer service in Chanel

by shopgirl90

I took a necklace to them to have it repaired and it came back (shipped to me) damaged and the repair was awful. When I spoke to them regarding this they told me it was my fault and I must have done it but there was no way they did this. The person I was speaking with had not even seen the necklace so I'm not sure how she knew they did not do this or what condition the necklace was in to begin with. I was told that I did not spend a "certain amount" in the store and that I must have damanged it myself and I am now blaming them. I was hung up on a manager. When asked to speak to someone higher I was told that there was no one I could speak with and that this "manager" had the final say. It took many days for someone to return my call and it was the director of the store and she was even ruder then the one before her. I had to go to corporate to get it resolved. I will never set foot in that store again! Very rude sales clerks.

• Pros: Huge selection.....anything you can imagine.
• Cons: Parking and always crowded!

12/01/08

Chanel Store - Rude Service & Bad Store Policies

by Client2008

I visited the Chanel store after being referred by the Chanel counter in Neiman Marcus since they were out of my shade of makeup. Not only with the need for the makeup, but I needed a moisturizer as well. I asked a sales girl and she advised I use a specific moisturizer that was $105.00 (1.7 oz), but that they had a holiday gift piece with that specific lotion (smaller size, 1.0 oz) for $170.00. I was not aware that the gift was mainly the smaller sized lotion for much more, so I returned it the very next day, so as not to be jipped. It was my surprise that it is Chanel's policy to not return the same form of payment you make to them. SO BEWARE! You either must wait 2-3 weeks for a check in the mail or gift card. If I would of known this I would of paid by credit card or debit card, but was not aware of this policy. I am only writing this to inform others of the bizarre practice. I am now stuck with a $200 gift card to a store I never want to visit again.

• Pros: All Other Stores EXCEPT the Chanel Store
• Cons: Chanel Store - Rude Service & Bad Store Policies

09/10/07

Living in a fantasy!

by kdbriggs

I hadn't been to Houston in over 10 years so I was told that the galleria is the place you must go to! It was a dream! I wish I had money when I went! I love the juicy store there- had to bypass the chanel store or I would've been in serious overspending trouble. When I went we didn't stay for long- we didn't even go through half of the mall! it's so huge! go to the galleria just to say you've gone.

• Pros: juicy!! chanel!! neiman's!!
• Cons: CROWDED! EVEN ON A SUNDAY not for the claustrophobic

12/04/06

Great place to shop!

by tishrey

There are a variety of stores in the galleria. There are stores that are very cheap ($20 for a shirt) and stores that are really expensive like Louis Vuitton and Gucci. There is something for everyone at the Galleria. There is an abundance of food places to dine at and plenty of parking.

11/19/06

The Galleria Mall in Houston, Texas has it all!!!

by stephenjveal

The Galleria Mall in Houston, Texas is awesome. From Versace to Barneys' to Neiman-Marcus...and grab your latte on the way...you'll shop 'til you drop and then you'll still keep shopping.

• Pros: Clean, Impeccable, Trendy, Diverse
• Cons: Expensive

12/20/05

First Time To the Galleria

by cynthia77

This place was so breath taking. I live in wisconsin, and I would go back in a heartbeat. I love the customer service, The people are very helpful. Just a delight to be among everyone.

• Pros: Good Parking, Customer service

07/26/05

Great

by soadnirvana

This mall is so worth the trip, that I pay the $10.00 to park. I just can't wait for a parking spot. The very instant I get into this mall, I feel like I'm in New York City again. I am so captivated with Westheimer and the Galleria its not even funny. All the top name designers have their stores here, and the mall even has a hotel. If you are visiting Houston, this would have to be my top recommendation for you to visit. Its essential.

• Cons: Pricey

12/21/04

An architectural and commercial landmark, this have-it-all mall is the centerpiece of Houston's shopping community.

by Contributor

The Scene
With the 2003 opening of Galleria IV, anchored by Nordstrom and Foley's, this ritzy shopping center has grown from an exclusive group of pret-a-porter boutiques and cafes to a full-blown retail mecca. With more than 400 stores, the Galleria ranks as the fifth-largest mall in the country, housing several concept stores not found anywhere else in Houston. Tourists and locals alike flock to the mammoth rink, 34 eateries and two hotels--the Westin Oaks and Westin Galleria.

The Goods
With names like Neiman Marcus and Saks Fifth Avenue, you'd think everything might cost a fortune. Some of it does, like Chanel and Yves Saint Laurent, but there are also plenty of moderate shops. Popular spots include Dylan's Candy Bar, J. Crew, Betsey Johnson, Hot Topic, Swatch, Club Monaco, Brooks Brothers and Brooks Brothers Woman.

05/14/04

A Houston Shopper's Paradise

by lipglosschic

If you love to shop, then you are going to love TheGalleria. They have a mall of shops that's too many to count, and all the department stores are wonderful. I especially love Foley's. Foley's is well known for their great deals such as their Red Apple Sale. I also love to shop at the Gap. The Galleria even has a store that carries nothing but black and white clothing. It's also really cool to shop here and meet people. The area around theGalleria is so diverse, and I love that. Parking isn't a big problem, you just have to have patience. The restaurants are terrific, try the Cheesecake Factory...it's awesome, but don't go on peak hours. The wait is as long as 2 hours. Yikes! The food court has great choices of things to eat.