Snider Transmission

06/24/09

They really do honor their warranty

by JMSDOC at Citysearch

I had them replace my transmission after a series of events had occured. The car seemed okay until about 6 months had passed. I took it back in because it was acting up. There were no codes so they asked me to continue to drive it. Shortly after this the codes appeared. It took a series of events to get the car fixed but Matt did a good job and I was not charged a dime. They are slow so don't go here expecting anything different. But they will fix your car.

• Pros: They will take care of your car
• Cons: They can be very slow

09/09/09

OUTSTANDING CUSTOMER SERVICE

by snidcustdantimmons at Citysearch

Matt and Andy,

I would like to add to your list of testimonials.

I recently bought my 16 year old daughter a low mileage, 10 year old Honda Accord. The Honda turned out to have some serious transmission issues that needed to be repaired or I would be facing transmission failure.

I learned of Snider Transmission from one of the service writers at Clear Lake Honda who told me that he'd heard "good things about Snider's work".

I spoke to Matt Snider and he invited me to bring him the car and they would have a look at it. Andy called me after they had completed the analysis to give me an estimate. Repairing an automobile is never fun, but my daughter's car now has a reliable and smooth-shifting transmission and I have the peace of mind that she won't be stranded on the road.

Thanks Matt and Andy for your focus on quality work and great customer service.

Best regards,

Dan Timmons

• Pros: Good communication, Fixed right, No run around

08/04/09

Honda Dealer recommended them and they did a good job

by TraciGarcia at Citysearch

I was recommended to Snider Transmission in League City by the Honda Dealership to fix my transmission. The Service was great and time efficient. Snider's did their best to get me the lowest pricing available on my budget.

Traci Garcia

• Pros: Lots of recommendations, Fast, Reasonable Pricing
• Cons: None

06/23/09

PROFESSIONAL SERVICE

by customertanner at Citysearch

PROFESSIONAL SERVICE

Mr. Snider,

Thank you for the friendly professional service of your staff when I needed a transmission repair. It shows that your people are really dedicated to customer service. I really appreciate the extra care taken to make sure that my vehicle was 100% ready to go following the repair. It also shows your dedication to quality. Finally thank's a million for working w/ me on my rental car arrangements which were at no charge to me. You can bet that Snider Transmission will be at the top of my list that I need transmission work.

John Tanner

• Pros: Quality Work, Free Loaner
• Cons: None

03/15/09

FAST AND GOOD, I RECCOMEND THEM

by DanielleArnet at Citysearch

GOOD AND QUICK , I RECCOMEND THIS SHOP

We have unfortunatley had to purchase three transmissions for three different cars in the last 8 months. Snider Transmission does the job in a very timely fashion and backs their work. We are VERY satisfied customers and will continue to use and recommend them.

Danielle Arnett

• Pros: FAST, RELIABLE

03/06/09

Avoid

by Lyryal at Citysearch

I took my car to have the fluid changed & was told the transmission needed replacement-used/ rebuilt best, new not a good option. Car was there about a week. I drove by on my way to and from work and it was in the same spot, day after day, near the street, so I could even see the pan dropped and sitting under the car - as it rained.

Finally got the car back, drove down the street to get the oil changed - only to have the tech call me into the bay to show me that there was water in the transmission fluid. So I drove back to Snider and asked them to please fix this - transmission fluid isn't supposed to look like "Strawberry Quik".

The transmission was never right. Every time I started the car it would drive for about a block and then pop out of gear. If I turned off the car, let it sit, and then started it again it would finally work, but it was a constant challenge. The third time I took it back and asked them to Please Get It Right the young man who was the office manager got in my face and screamed at me.

I never went back - and I cannot recommend that anyone else go, either.

Slow service, abusive-hot tempered young office manager, brush-offs if they don't want to get to you because they can't figure it out, only happy to see you if it's easy.

• Pros: Loaner car
• Cons: Slow service, excuses

02/05/09

THANK YOU SNIDER FOR AN ACCURATE DIAGNOSIS AND EXCELLENT REPAIR

by Markadrignola at Citysearch

THANK YOU SNIDER TRANSMISSION I went to Snider Transmission after going to my dealership. The dealer told me my computer was bad and needed to replace it. Snider checked it and there was nothing wrong with my computer. Snider instead found my problem was with my transmission, repaired it, and now it is running fine. The repairs reccomended by Snider were accurate and solved my problem. Thank You Snider Transmission,

Mark Adrignola 2/3/09

• Pros: ACCURATE DIAGNOSIS, FREE LOANER

01/28/09

GOOD PEOPLE, GOOD SHOP

by SniderTestimonialRMinter at Citysearch

Dear Mr. Snider:

I would like to thank your family for making my life a little easier. About two years ago, our transmission went out on our Ford Taurus six weeks before I was to give birth to my son. We didn't have the money right away to pay for the transmission job, but you were kind enough to work out a payment plan. At the time, I was the only one who could drive the other vehicle we had available, and, of course, I was having a few problems driving myself. Towards the end of our payment, you gave excellent service and attention to our needs.

My family has been doing business with your family for three generations. It started with my grandfather when your father had the business, then my mother, then me. It's nice to know that even though the company has switched hands, you are still the same company that I have known and loved throughout my childhood. You have grown well as a company, and I plan to make sure my son goes to your establishment when he has transmission problems, hopefully not too soon!!!

Respectfully yours,

Sheila R. Sinclair, Jason L. Minter, and Trystan Mose Minter

• Pros: NICE, FAIR, POLITE, GOOD SERVICE, GOOD PEOPLE
• Cons: NONE

01/07/09

Loyal Snider Customer

by scjb77573 at Citysearch

Dear Matt,

For many years, you have been taking care of all our vehicles. This includes my

old Ford Explorer that you saved from the scrap heap several times, my daughter's

hondas, which you kept running for years, and our newer vehicles. So a letter

expressing out thanks is the least that we can do.

You have kept our vehicles running for years, and you have saved us thousands of

dollars by keeping the repair costs low. and it has not always been transmission

problems. You replaced a Honda radiator for almost nothingeven though someone

else ruined it, you have fixed onboard computers at least twice even though you

could have told us to go somewhere else. You have been an amazing problem solver,

and a miracleworker, and you have impressed us many times with your compassion.

Over and over again, you have given us consistently superior and dependable service,

and that is very important to a mom and dad with daughters driving back and forth

between home and college. So you have also given us peace of mind. In Fact, we do

not trust anyone else. We even had a car towed from College Station to League City

so you could repair it. That's how much we depend on you.

No "Thank You" letter would be complete without complimenting Andy. He has been

veryhelpful and a pleasure to work with. It is very important to have someone

that we know we can depend on, and who will take the time to listen to us.

He is a good problem solver, and because of his professional demeanor, he is your

best public-relations person because people will keep comig back if they know

they can talk to and depend on the person who answers the phone, greets them at

the door, and oversees the repair of their vehicles.

Thank You again for the many years of really excellent service.

Sincerely yours,

Jon Butcher

• Pros: Never let me down
• Cons: None

11/13/08

I highly reccomend this shop

by irunagreatshop at Citysearch

Why? Because I am the owner. I am personally there and oversee all the work. Our customer database is approximately 10,000 customers a year. We have an excellent reputation and most of our business has been reccomended to us by a friend or a dealership in the area. We are first class. Our shop is spotless. Our techs are knowledgable and have worked with us for years. I know all of the other fly by night shops that come and go. The ones that promise the world and don't deliver. We don't promise the world, we just promise t fix your car. You can read the testimonials on our website. Let us know if we can help. Our towing is FREE, Our diagnosis is FREE, and if you need a laoner car, you bet, it's FREE. So give us a call or come by. We'll treat you right. On behalf of my guys and myself, we vow to turn the unpleasant car breaking down expierence into the most painless process and get you back on the road ASAP, and accomodate you with all your needs while the vehicle is in our store. We like our work and we get a kick out of seeing a customer coming in with a frown and leaving with a smile. Give us a call if you need us. You have my word. We will treat you right.

Matt

• Pros: Jobs done righ, pleasant to deal with, polite, quic, very accomodating
• Cons: none