San Luis Resort Spa/Conf Ctr

06/22/09

Awful service

by crisscrossapplesauce at Citysearch

For what they charge ($300 per night) the "resort" is not worth it at all. You can get better service at a Motel 6. The decor is good as are the restaurants. The front desk staff is very inexperienced and rude. The poolside waitresses are not attentive. Not sure if that is because they stereotype guests as either good tippers and not good tippers, or they make their decisions on who to serve based on race/ethnicity...At any rate, their service is bad. Pool which used to be a major plus is now unkept and murky. Hotel staff appear tired and unwilling to help.

• Pros: decent parking
• Cons: service

11/16/06

Best customer service

by doctordon at Citysearch

This pad has the nicest folks, the best pool. A great piano bar and best view of The Gulf on the Island.

10/13/06

outstanding facilities and service

by winparr at Citysearch

My wife and I just completed a trip here on 10/11/06, and it was outstanding!! Our room was excellent, the view fabulous, and the service throughout was the best!! I highly recommend it, and will return again!!

• Pros: cleanliness, view, service

09/17/06

Terrible Customer Service and Terrible Rooms

by cddonn at Citysearch

Before we left Houston for Galveston we booked a VIP Suite for a romantic weekend away from the city. We called an hour before leaving and told them we'd be there in two hours. When we arrived they didn't have a VIP suite for us. They instead told us that they'd give us a room just as large for the same price, a condo no doubt. We weren't going to let this ruin our time so we agreed. The 'condo' was a ten by ten room with a bed that folded out of the wall! Hilarious, all this for $400!

When we asked for a regular room instead they could only offer us a room with two double beds. After much debate we were not given a dicount or any gratus, but simply checked and wondered into the night without them so much as even offering to help us find another room. Their staff were rude and in no way helpful or apologetic. I made this reservation with the Hotel itself, not online.

Travelers beware!

• Cons: Staff, Accomodations

09/04/06

Smoker's Haven

by iluvvaco at Citysearch

I took my family to stay at the San Luis over Labor Day weekend. My wife had services at the spa and she said Marcia, her masseuse, was great. However, we were on a NON-SMOKING FLOOR BUT HAD TO SMELL HEAVY CIGARETTE SMOKE coming in through the vents from adjacent rooms. This happened on several occasions and made it un-enjoyable. Management was aware of the situation but does not seem able (or willing) to enforce their no smoking policy. Service was good, but not great.

05/09/06

Sweeping Gulf views and luxurious amenities draw vacationers and business travelers to this full-service beach resort.

by Contributor at Citysearch

The Scene
An enormous, glass-enclosed walkway dotted with chairs and sofas and alive with piano music is the dramatic hand-painted entry to this 16-story hotel. Poised on the coast, the 246 guest rooms of the hotel all have stunning views of the Gulf from private balconies. With its heated outdoor pool, swim-up bar, poolside cabanas, Jacuzzi, water-slide, massage tent, Mermaid's Cove activity area, lush foliage and beach-side locale, it's a luxurious spot for those seeking rest and relaxation.

The Details
All rooms have private balconies with Gulf views, bathrobes, coffeemakers, desk and iron and ironing board. Travelers can opt for the Executive VIP rooms on the 15th and 16th floors, which include Continental breakfast, snacks and upgraded amenities. There is a wedding gazebo, video game arcade room, selection of meeting rooms, boutique, fitness room, cozy bar with live music and steakhouse.

10/17/05

User review by tiff825

by tiff825 at Citysearch

Early October my husband and I stayed at the San Luis. We were disatisfied with the quality of the room and the services offered for the price we paid. Since our stay I have done research to find out what the going rates are for the San Luis and we were actually charged almost 3 times more than they are charging for these rooms now. They were charging room prices as though we were staying at the Four Seasons, now we don't mind paying the price IF we get what we are paying for. I definately would not recommend this hotel to anyone and will never stay there again.

• Pros: good parking, great views
• Cons: dated rooms, old smell

05/25/05

Worth it!

by smiles95 at Citysearch

I had my wedding there...and it was a fairy tale! The person who helped set it up, the bartenders, the waiters were spectacular....the front desk staff on the other hand is a completely different story. They just seemed like they didn't care to be there, and didn't try to hide it.

• Pros: Courteous Valet, Pool w/bar, Spa
• Cons: Front desk staff

12/21/04

Wish the people were nicer

by playtime29 at Citysearch

I love staying at San Luis, and my husband and I were actually going to have our whole family there for christmas but remembered our encounter this summer the room cleaners that thought they were waisting their time with us. We really wish the people there were nicer. We will try them again this summer, mabye things have changed.

• Pros: Valet Parking, Pool, Food
• Cons: , Ashtrays were dirty

07/03/02

Old World Charm, Third World Service

by thatmanfromtexas at Citysearch

I have stayed at the San Luis on many occassions. and am always impressed with the well manicured grounds, the magnificent views from the rooms and the wonderful pool area. My 9 yr old especially likes the water slide and the waterfall that you walk through to get to the warm soaking area, built into the pool area.Unfortunately, their service can be hap-hazard. Some San Luis employees go out of their way to be helpful and some really shouldn't be allowed to meet the public.

• Pros: Child Friendly, Beautiful Property, Great Views
• Cons: Hap-Hazard Service