16517 Southwest Fwy, Sugar Land, TX | Directions 7747929.594581 -95.626373
Mon. - Sat. 10am - 9pm;Sun. 12am - 6pm
Neighborhoods: First Colony Mall
Worst Customer Service – Dillards in First Colony. WARNING DON'T BUY ANYTHING if you might return it!!! I recently bought a dress there for 160 dollars and two days later tried to return it with the tags still on and still in the bag. I had bought it for a wedding and then relized that I didn't think it was right for the occasion. So two days later I tried to return the dress.
I first spoke to the dress manager who said she would not return it because it had looked like I had worn it. I told her the only time I had worn the dress was in thier dressing room when I had tried it on. She then told me that I had to have worn it because there was deoderant under the armpits of it. I looked and didn't see anything at all. I asked her to point it out and she pointed at the seam. Nope still didn't see anything. So after dealing with her who by the way was extreamy rude. I asked for the store manager, suprisingly she was at lunch and wouldn't be back for an hour. So frustrated I called my husband to tell him about the ordeal. He called Dillards and spoke to another manager and called me back to take the dress to the manager he just spoke to. So I went back again and showed the next mangager. He looked at it for about 3 seconds and then said no he would not return it, put it in a bag, handed it to me and then just walked away. Not even an appology for my inconvince. After this I was obviously getting mad and just walked out of the store. Then about 30 min. later my husband called me again and said he had spoken to the General Manager and she said she would not take it back either, she didn't even see the dress.
This is the worst customer service I have EVER recived!! And I just put this out there as a warning to others. Do not even think about returning anything to Dillards. If you want to check out other complaints just get on Consumer Reports. We aren't the only Dillards with complaints there is even one on there that played out just like mine.
A department store with variety and affordable prices. – In Short
Dillard's is known for affordable items, as opposed to exclusive brands. Staples include DKNY, Tommy Hilfiger, Dana Buchman, BCBG and Kenneth Cole. Dedicated shoppers can occasionally find Charles David boots or Kate Spade bags at cheaper prices than at other department stores. The chain also offers items for kitchen, bed and bath, as well as a full-service travel agency.
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