Tires >Discount Car Clinic
4225 Highway 6 Ste A, Sugar Land, TX | Directions 7747829.585067 -95.588065
Consumers Beware! Steer clear of Discount Car Clinic, unless you're looking for unprofessional service at a ridiculous rate. Wait... let me rephrase that. Avoid at all cost unless you enjoy being ripped off!!!
I arrived at 7:00am on Nov.09th and agreed to having a "Bumper to Bumper" inspection performed on my vehicle. I was told by the lady at the counter that there would be a charge of $150.00, however this charge would be applied to repairs. I provided a list clearly stating my concerns. No brake lights, slow to start, and a noise coming from the rear passenger side of the vehicle.
Almost 8 hrs. later, after several phone calls and broken promises to return my call, I arrive to find my car sitting outside. There was no prepared quote on the repairs and no one seemed to know what was going on. Fred informed me that it was a blown light bulb that was causing my brake light failure. He stated that the technician had already replaced the part (without my approval). He also verbally went over the other issues and estimates. I asked several times for a written copy, so I could go over the charges, which I never received. Frustration from the ordeal and trusting the "integrity" of Discount Car Clinic, I foolishly agreed and signed off on the repair order.
After reviewing my final receipt while picking up the vehicle, I noticed that I was charged $125.00 for the bumper to bumper inspection, after I was told by the lady that the charge would go towards the cost of repairs. After further inspection of my invoice I noticed that I was charged $75.00 in labor to screw in a break light. This service was provided without my consent! Had I been informed that I was going to be charge $75.00 in labor to change a light bulb, I would have obviously declined the service. $409 in labor to change my spark plugs, a light bulb, and the oil is beyond highway robbery! To add insult to injury I believe the "bumper to bumper" inspection was either never performed or poorly done. My car was still slow to start! While inspecting the battery I noticed a good amount of corrosion on the battery terminals (a 75 month battery that I purchased from Discount Car Clinic 18 months ago). How was that missed during a bumper to bumper inspection??? Also, the third brake light was not working. Was the third brake light not included in the $125.00 inspection charge and the $75.00 in labor to change the bulb?
I faxed over a letter of complaint on November 13th, 2013 stating in detail my concerns. On November 14th, 2013 I received a voice mail from Fred (The Owner), upon returning his called he was very rude and disrespectful. Calling me a racial slur and cursing me out... before hanging up the phone in my face. I have since filed a complaint with the BBB and I strongly urge anyone considering taking their vehicle to this place to reconsider! You will regret it! There is a reason why Discount Car Clinic has such poor reviews! They have made a business of ripping hard working people off!!!
My husband and I have been regular customers of Fred's for years. He has always been up front and honest about cost and repair time. My most recent visit was to check on a tie rod repair for my Saturn Aura. When Fred told me they were finished checking out the problem, I remembered that my light was on for low tire pressure, so I asked if they wouldn't mind checking it out for me. That's when he told me that they noticed the light too. I had a screw stuck in my tire and, oh by the way, they had already fixed it for me!! That's the kind of customer service you just don't get anywhere else these days. We will continue making the trip from Stafford to Discount Car Clinic when we need to because being able to TRUST your auto mechanic is wonderful!
I've been taking all of the family cars to Car Fix Center for several years now. I was going to another auto repair shop very near, but gave up on them (too long of a story).
This is what I really like about Car Fix Center. I had taken my wife's Honda to the dealer for some warranty work. The Honda service rep (as always) tried to sale some other maintenance need. The rep said my wife's Honda needed new brakes. The cost wasn't cheap, so I decided to wait and shop around. I took the Honda to Car Fix for an oil change and asked the guy to look at the brakes. The mechanic said the brakes were in good condition and didn't need any work. He could have easily said otherwise. Honesty is so hard to find in an auto repair shop. Ever since then, I've had them do all my repairs. They even did some Honda extended warranty repairs. I don't recall ever having to take a car back in for a repeated issue. I can't comment on their prices, but I trust them to do the work correctly which is important. They do have coupons on the back of Kroger receipts which helps.
I highly recommend them.
I'm re-posting my review that i placed on Yelp before it was "filtered." I would just like to share my experience with you.
My dad told me to go to Discount Tire for my next set of tires, but when i got there, they told me it would nearly take 3 hours!! I didn't want to make my dad mad and just leave, but after about 30 minutes in the waiting room, i decided enough was enough. They were still working on the same cars as when i first walked in. When I asked for my keys back, I received one of the ugliest looks from the salesman that i had ever gotten. The main reason my dad wanted me to go there was because they still owed me a stud that they had broken off at my last tire rotation so before i left i asked them about it and they said that they don't do that type of work and I'd have to get it taken care of somewhere else and bring the receipt back to them for a reimbursement. How are you going to work on tires but not be able to fix the problems you caused?
So i called my dad to see what he wanted me to do, but i told him about the place i had seen on the way here called Car Fix Center/Discount Car Clinic/Magic Muffler and Brakes. He had told me that there were a lot bad reviews about the place online and i should probably take it to another place. Considering i was on a time crunch and the shop was right down the street, i disobeyed my dad (and boy am i glad i did).
First thing i did when i walked into the office was gasp at the cleanliness (this place doesn't look like a car shop on the inside, really really nice. I asked what was up with all the different names and they said that the owner had remodeled about a year ago and combined his two shops into one, but didn't want to lose the customer he had gained over the years who might think it changed ownership.
Well, not only did they get my tires on within an hour, but they replaced the broken stud that Discount Tire had broken, and even put it on a separate ticket so i could give it to them for my refund. They also checked my alignment (another thing that discount tire doesn't do) and showed me why i didn't get the full mileage out of my old tires. Before allowing them to do any of the work, i called my dad to confirm that everything they were telling me was true. He didn't believe the price of the tires at first, and when i confirmed that it was true, he told me to get the alignment.
They told me to bring my car back every oil change for a tire rotation and every other oil change for the tire balance/ tire rotation and alignment check. These are things i didn't know needed to be done. They said the mileage interval would be every 5000 miles, but i thought the oil needed to be changed every 3000 miles. They told me that with the synthetic blend oil they use, it only needs to be changed every 5000 miles and they I'm wasting my money changing it every 3000 miles at the other places.
So to sum it up, i now have a new place for all of my car needs. I m glad i disobeyed my dad this once and went here any way. Don't just take the bad reviews into account, go here and find out for yourself. Some of the most professional and friendly staff i have ever encountered.
I have always taken my Infiniti to the dealership for my repairs and maintenance, but will take my car to Discount Car Clinic for the State Inspections. That was before i started comparing prices, so I decided that on my most recent State Inspection, I'd allow them to do my 60,000 mile service. Not only did they thoroughly explain to me the process that would be undertaken on my vehicle, but after the work was done, they showed me that the work had been done properly (something I didn't even ask them to do). These people took the time to make sure I was educated about my car, and the requirements for getting the longest life out of it. This is a one stop shop that requires me to only need to bring my vehicle to be serviced in one spot, right here! If you haven't been here before, I'd suggest giving them a chance, you won't regret it.
I just happened to stop by this shop because no one else wanted to do my inspection on Saturday. Like many others, I was shocked by the layout. The place is beautiful and spacious. Employees were very friendly and treated me with respect. Some shops kind of ignore foreigners or treat them like 2nd class citizens. Not here!! They seem to have a very diverse staff, which is not typical in the Sugar Land area. They did try to up sell me, but it was not in a forceful way, and they actually took me outside and showed me the items that were in bad shape. I did replace the bad items and I am setup to come back for everything else. Even upon declining the additional work, they still treated me with respect. Great shop!!
I stopped by this shop to compare prices. I had been to two other shops before hand to get an estimate for repairs. I was surprised to see that Discount Car Clinic was cheaper by about $100. I kind of figured that they were going to change the price once they had the vehicle apart, but the price never changed. The main reason I decided to get the work done here was, well obviously the price played a huge part, but the shop had a great atmosphere. The waiting room was very nice. Not at all typical of an automotive repair shop. This shop has earned my business by having a courteous crew, great prices, and a wonderful atmosphere.
Awesome shop!! I checked the reviews on several sites, and yes I was a bit hesitant but then I realized a lot of the negative reviews were created by former employees. There was also a few negative reviews given by customers who didn't actually do any repairs or those that claimed that the prices were too high. Living in the First Colony / Sugar Land for the past 8 years I can tell you, Discount Car Clinic s pricing is far better that of the national chains in the area, including Firestone, NTB, Goodyear, Christian Brothers and yes, even Discount Tires. The service is by far the best I've received from any of the chains I mentioned above. And yes I have visited them all. I have been doing my business with Discount Car Clinic for the past 8 years, with the one exception of trying out Christian Brothers when they first opened, and that was only once. The crew at DCC have always treated my wife and I like family and we continue to send all our family members there. Best shop in Sugar Land!! Don t take my word for it, give them a try. You won t be sorry.
Went in for a basic oil change service. I was immediately greeted by the friendly staff. I was actually pretty amazed how nice and clean the shop was. As a female, I really hate taking my car to the repair shop because most of the time the shops are dirty and the sales people are pushy. I did not encounter this at all. The staff were extremely knowledgeable and friendly. The biggest plus for the shop was the waiting area. I felt so comfortable sitting there that the time just flew by. I would definitely recommend this shop to anyone in the area, especially women.
Let me start by saying that I worked several years as a service advisor for a local dealership in the past. That being said, I am very particular on who I let work on my vehicle.
Upon driving up to Discount Car Clinic I did see the $19.77 oil change sign. Not that I needed to know, but the service advisor did actually look up the recommended oil for my particular vehicle according to the manufacturers specifications. I have been to other shops before that just try to put in the bulk 10w30 oil, assuming that all customers are just cheap. I was actually able to watch them open brand new quarts of Mobil 1 Full Synthetic motor oil and put it into my vehicle.
As for the shop itself, hands down, the most beautiful shop in the area. They have two lobbies with flat screen televisions, leather sofas and chairs, wi-fi access, gourmet coffee, free beverages and plenty of reading material. They even have a kids play area with toys. The bathrooms are extremely clean and spacious, and best of all they have four, not just that unisex closet that most shops call a restroom.
The service was great. I know some people are turned off by sales people, but the crew here did their job. I did not feel any pressure and they did not force me to buy anything. They did advise me of services that were needed and the scheduled maintenance that was coming up. As for the prices, they are on par with other "MAJOR" shops in the area. I am not the kind of customer who will go to a "LESSER" shop just to save a buck. I prefer to deal with a shop with knowledgeable employees and state of the art equipment.
My overall experience was great. I personally prefer to give my business to a local business man over a corporation or chain, so this shop was just what I was looking for. It is hard to find a small business owner who does things the right way. I am just glad I finally did. Thanks guys!!
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