Pearland >Shopping > Monograms Today
“Worst customer service, Sloppy Work, High Price”
“The pricing is very reasonable.”
Wonderful Store & Great Customer Service. I love to shop at this store. They always have what I am looking for and also new items that I just adore and end up purchasing. The pricing is very reasonable. I have a great relationship with the staff. They remember me by name and always make me feel welcomed. Quick to assist with finding whatever I am needing. I recommend this store to anyone.
Worst Customer Service, Sloppy Work, High Price. Owner is very rude and disrespectful, worst customer service. Sloppy work for the price. Will never set foot in this shop again.
Great Gift Store VERY HAPPY. I love this store and it is one of the Best shops in Pearland. I recommend it to anyone who is looking for a cute gift for any ocassion. I love the owner and she is very nice and helpful. The other ladies are nice as well. I understand that we all have a bad day here and there. Me & all of my friends and family shop at this store. I can not say it enough, This is a GREAT store. The customer service has been nothing but wonderful on every visit I have had to this store.
After working more than 6 months having a quilt made for our first grandchild, we used Monograms Today to personalize it. Not only was the work shoddy and sloppy, the personnel was difficult to deal with. The phrase, "The customer is always right" is not part of their vocabulary.
They forgot part of the wording; the back of the quilt was a complete mess, and my husband and I had to quickly cut off the leftover paper and the numerous hanging threads before delivering it to our grandchild that afternoon. Nobody took the time to check the work; in fact, the manager said that she had not checked the work at all.
Lastly, my husband noticed that the wording on one corner was not balanced / centered... and we paid a high price for all this sloppy work. Everytime I see it, I get mad all over again, but we will eventualy take the quilt to a reputable monogramer to be repaired.
This quilt was a labor of love and a future family heirloom. M.T. simply apologized but then argued with me about the sloppiness of their work, saying, "well, everybody makes mistakes".
I would NEVER use this place again - BEWARE!! Drive to Houston if you must... you won't regret it.
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