Houston >Telephone Companies > Entouch Systems
11011 Richmond Ave, Houston, TX | Directions 7704229.727223 -95.570680
Neighborhoods: Westchase, Westside
DON'T USE THIS SERVICE! – Entouch internet is nothing like they say, you don't get high speed internet, instead you get internet that disconnects constantly and you have to reboot you router every 10 minutes. When you call for customer service, you have to wait on the line minimum of 40 minutes, just to get 1 of 2 things, someone who doesn't know what they are doing, or someone who not only knows what they are doing, but someone rude! In conclusion, if you have a choice, STAY AWAY FROM THIS SERVICE
Helpful Customer Service, Great Internet – I recently signed up with Entouch and the service rep was very helpful. They installed the service when they said they would and everything has worked fine. I have their Internet, TV and Alarm and the Internet is great. My spouse works form home and needs a fast and dependable connection.
Excellent service - Rock Solid Internet – 800 dig did not get our yard marked. Weekend came and we needed to plant our trees. Calle Entouch for help (even though was 800 dig's problem) at 4pm on a Friday. A supervisor from Entouch came out and marked the yard at 6pm. Next day we got the trees out of the pots and into the ground on time. Thank you Entouch. We use their internet service. It is rock solid, no down time, and speeds are faster than Comcast for a lower price.
POOR CUSTOMER SERVICE, PATHETIC ONLINE BILL PAY – Having entouch internet is not because of our choice. Its the only high speed internet service in our area. Entouch has poor customer service. Each time you call them be prepared to wait 45 mins. I got a disconnection notice even though i had signed up for automatic bill pay. Don't get this service if you have any other options.
Never again – We are forced to pay for this system by our HOA, which is controled by the developer. The internet works well enough except for having to reboot the system when the weather is bad. The TV is far less than perfect. Weather affects it more than I have seen with Satalite. We had trouble with our first box before a year was up. We were told that it had to do with not being properly installed. We were told that we would get "On Demand" but it rarely works, is slow as hell and is so frustrating that we have given up. We found out after we bought the house that Entouch was our only phone provider because the other company was told they would not be allowed in this part of the developement and never layed cable. All the other complaints about service are true as fare as TV. With internet I have had some good luck and some bad luck with the Tech's. I plan to sell this house as soon as possible and find someplace that is not controlle by the developer and Entouch. I have been touched enough. One more thing that I just found out. In order to Opt out I have to pay the HOA (developer) and Entouch $50 for them to consider removal of services. I have also lost faith in the "High Tech Texan". As for the rating, they would not let me go below one.
Never had any problems – Wow! I have been with Entouch for over a year now and have never had a single problem. I am amazed at the negative reviews. I have them for phone, internet, alarm and t.v. and I am very satisfied with all.
Best Service I've had since I've moved here!! – I have had to deal with Comcast or Time Warner in the past so when I moved to Sienna Plantation 2 years ago, I was so happy to find out that I actually had a CHOICE on who to choose for my service! I was set up right away and when I had a problem, due to a storm, their customer service people were extremely friendly and helpful and got my situation taken care of very quickly. The Tech that came to my home was extremely knowledgeable and made sure my service was working before he left.
I like the fact that there are no contractsrequired and I can switch with no termination fees at any time.
While reading the previous complaints, I can only say that for every 3 unhappy customers there are usually 10 that you never hear from because THEY ARE HAPPY WITH THEIR SERVICE! Give these guys a call. They do know what they're talking about. If you can't understand what they are saying, maybe you're the one with low IQ. It doesn't take a rocket scientist to understand this stuff.
Avoid these guys like the plague – I live in Sienna Plantation. Let's just say that the tv service is so bad that I switched to satellite 3-4 months after moving into my new house in Sienna. I am stuck with them for internet, unfortunately - I pay for 10 Mbps internet, and the average speed is typically <1 Mbps (to be fair, I sometimes see 6 Mbps at 3 a.m. but never more than 1 Mbps during peak hours).
En-touch Systems should be run out of business. – Privious complaints are more then valid and I wish to add my contacts with the firm. 1) One can;t contact them by phone, you can leave your phone number, your question/problem and they will return your call at their own sweet time, The return caller, 9 times out of 10, has an I.Q. score that matches thier birth Abcar score and absolutly no idea how to handle the situation. 2) During one of the area HOA meetings a cimpany exec, addressted those present and was roundly BOO'D. 3) I have had to go to their office on Raymond and work my way through at least 3 employees before I got to speak to someone smarter the the average Pound Puppy. My problem? They totally screwed up my account. Eventually "GOD" in his mercy, sent someone to correct the problems, The Cretin running their Accounting Dept, must be afraid to have members in the Dept. 4) My current problem, again involves Accounting Dept's lack of ability to either readvor to communicate with other "in house" Depts. 4 months ago I set up an automatic monthly bank withdrawal, so why do I recieve an ever increasing bill each month? Oh! by the way, in the left lower cormer of the bill, in 1/4 inch letters, a statement which states DO NOT PAY THIS BILL, AMOUNT WILL BE DEBITED FROM YOUR CREDIT CARD. If this were not enough, the arrival of the monthly bill is normally preceeded by a demand notice and termination of service if the amount is not paid. I should travel 30 miles to their office to solve their problem? I think not. I'll wait until they recover from their needed anal/crainiotomy, and call me when I'm available. 5) Their Internet Cable Service is slow during non-peak hours. During peak hours, a lame dial-up connection would be considered extremely fast. If they knew what and how to run an ethical business, their prices might be justified. As things stand, they should be put out of business.
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