Entouch Systems

12/09/09

Never again

by westnnorth at Citysearch

We are forced to pay for this system by our HOA, which is controled by the developer. The internet works well enough except for having to reboot the system when the weather is bad. The TV is far less than perfect. Weather affects it more than I have seen with Satalite. We had trouble with our first box before a year was up. We were told that it had to do with not being properly installed. We were told that we would get "On Demand" but it rarely works, is slow as hell and is so frustrating that we have given up. We found out after we bought the house that Entouch was our only phone provider because the other company was told they would not be allowed in this part of the developement and never layed cable. All the other complaints about service are true as fare as TV. With internet I have had some good luck and some bad luck with the Tech's. I plan to sell this house as soon as possible and find someplace that is not controlle by the developer and Entouch. I have been touched enough. One more thing that I just found out. In order to Opt out I have to pay the HOA (developer) and Entouch $50 for them to consider removal of services. I have also lost faith in the "High Tech Texan". As for the rating, they would not let me go below one.

• Pros: NONE
• Cons: Just about everything

11/05/09

Never had any problems

by NewTexan at Citysearch

Wow! I have been with Entouch for over a year now and have never had a single problem. I am amazed at the negative reviews. I have them for phone, internet, alarm and t.v. and I am very satisfied with all.

08/04/09

Best Service I've had since I've moved here!!

by Serenity1 at Citysearch

I have had to deal with Comcast or Time Warner in the past so when I moved to Sienna Plantation 2 years ago, I was so happy to find out that I actually had a CHOICE on who to choose for my service! I was set up right away and when I had a problem, due to a storm, their customer service people were extremely friendly and helpful and got my situation taken care of very quickly. The Tech that came to my home was extremely knowledgeable and made sure my service was working before he left.

I like the fact that there are no contractsrequired and I can switch with no termination fees at any time.

While reading the previous complaints, I can only say that for every 3 unhappy customers there are usually 10 that you never hear from because THEY ARE HAPPY WITH THEIR SERVICE! Give these guys a call. They do know what they're talking about. If you can't understand what they are saying, maybe you're the one with low IQ. It doesn't take a rocket scientist to understand this stuff.

• Pros: Great Customer Service
• Cons: can't use 1 DVR for all rooms